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Greenway Kia North - Service Center

Longwood , FL

4.3
1,307 Reviews

1,307 Reviews of Greenway Kia North - Service Center

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September 15, 2024

Brought our Kia Telluride in for service and Noah was very helpful at checkin and stayed in touch with us throughout the process. Would definitely recommend the dealer and our advisor. Thanks More

by BURDICKD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Greenway Kia North responded

Thank you for bringing your Kia Telluride to Greenway Kia North! We're glad Noah provided helpful service and kept you informed. We appreciate the recommendation!

September 15, 2024

I don't understand how my 30k mile service was almost $1000! I have never had a vehicle to cost that much for service. More

by marisaholb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Mcclung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia North responded

Marisa, we apologize for any confusion regarding your service costs at Greenway Kia North. Please reach out to our team so we can review the charges and address any concerns you may have.

September 14, 2024

My service man and driver were kind, professional, and the service was done in a timely manner. Thank you. More

by TS
Recommend Dealer
Yes
Employees Worked With
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Greenway Kia North responded

Thank you for sharing your positive experience! We're glad to hear our team at Greenway Kia North provided timely and professional service. We appreciate your feedback!

September 14, 2024

I was not given any updates. I was lied about how long it will take. I was working and on the phone, and one of your sales representative interrupted me to ask me about my car to More

by Erica P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Coman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia North responded

Erica, I'm truly sorry to hear about your experience. We strive for professionalism and clear communication at all times, so this feedback is concerning. I'd like the opportunity to address these issues directly with you if you're willing. Please reach out when convenient. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

September 13, 2024

The dealership is close to my home. It is always easy to get an appointment and is very convenient for me. More

by ANDREASTONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2024 -

Greenway Kia North responded

Thank you for sharing your experience! We're glad to hear that Greenway Kia North's location and appointment scheduling have been convenient for you. We appreciate your support!

September 13, 2024

They answer the calls but forget to xxu and didnt say that they dont take credit cards. They kept my car for 2 weeks and it wasn't until then that they gave me a rental where I had to miss work and I More

by Valeria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Sanz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia North responded

Valeria, we apologize for the inconvenience you experienced at Greenway Kia North. Your feedback is important to us and we'll work on improving our communication and service processes. Thank you for bringing this to our attention.

September 12, 2024

It should not take almost 4 hours for an oil change Only refreshment was cold coffee. More

by LBELIK8865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Yager
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Greenway Kia North responded

We apologize for the unsatisfactory wait time. This is not the prompt service we strive to provide for our clients, and we hope to have the opportunity to improve your experience with us next time. Please reach out to me if you would like to discuss this further. Jose Vega - Service Manager - josevega@greenwayauto.com

September 12, 2024

Muchas gracias excelente atención 100% recomendados me ayudaron en todo lo posible y me aclararon siempre las dudas More

by Luis millan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Sanz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Greenway Kia North responded

Luis, gracias por sus amables palabras! Nos alegra saber que tuvo una excelente experiencia con el equipo de Greenway Kia North. Estamos aquí para ayudarle siempre!

September 11, 2024

Saul Ruiz was very professional & responsive in a timely manner. This was a vast improvement over previous experiences I had at the same location. More

by bp_asher_grey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Saul Ruiz
Sep 11, 2024 -

Greenway Kia North responded

We're glad to hear that Saul provided a professional and responsive experience at Greenway Kia North. Thank you for giving us another chance, and we appreciate your feedback!

September 11, 2024

Bad communication, I waited for almost 2 and a half hours with no up date on my car. When I asked he said they couldn't get the car before mine out of the bay. But they started on my car and it would be at l More

by katwolfe530
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Saul, service dept. 2 stars
Sep 17, 2024 -

Greenway Kia North responded

We apologize for the long wait and lack of communication during your visit. This is not the level of service we aim to provide, and we're sorry for any inconvenience caused. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, Jose Vega - Service Manager - josevega@greenwayauto.com

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