Greenway Kia North - Service Center

Recall service The service team is wonderful to work with on all my service requirements. I always have excellent customer service on my Kia. Jonathan always provide The service team is wonderful to work with on all my service requirements. I always have excellent customer service on my Kia. Jonathan always provides great customer service. The other service person, I think was Derick, is so friendly and helpful. Keep up the great service. Thank you More

Thorough and attentive. Nice and courteous employees in Service Department who truly care about your car's performance and about your experience. I didn't have to wait long a Nice and courteous employees in Service Department who truly care about your car's performance and about your experience. I didn't have to wait long at all. More

Always a friendly greeting upon arrival. I took my car in for a routine oil change. At that time, the service tech mentioned that I should have a wheel alignment done and something else to g I took my car in for a routine oil change. At that time, the service tech mentioned that I should have a wheel alignment done and something else to get the most out of engine performance. I told him I was on a budget and maybe next time. When I got home, I told my son what the tech had said and my son told me that the tech was right. I should have those things done. I went back a few days later and had those things done. I was immediately greeted by the same advisor who assured me they would do a good job. I'm a senior citizen so I worry that I will be taken advantage of because of that. Not here! The advisor kept me updated on the progress of the repairs and how much time it would take to get things done. They washed and vacuumed the car and I was on my way in less time than I expected. Everyone here is friendly and cheerful including the cashier! I trust them with my car and that's hard to say coming from and old lady like me! More

Service, literally! I have a limited budget but want my car to have the necessary services, and the service team is always good about helping me figure out what really is I have a limited budget but want my car to have the necessary services, and the service team is always good about helping me figure out what really is needed at each mileage interval so I maintain the vehicle properly, but stay within my budget. Thank you. More

good experience The staff was friendly and helpful! I was greeted in a timely and friendly manner when I dropped the car off. The car was completed in a timely manner The staff was friendly and helpful! I was greeted in a timely and friendly manner when I dropped the car off. The car was completed in a timely manner. More

Service Thank you to my service writer and service team. I have always brought my SUV back for service because of the wonderful customer service. They keep me Thank you to my service writer and service team. I have always brought my SUV back for service because of the wonderful customer service. They keep me informed of service time and concerns. Also thank you to the car wash personnel . More

Michael is great Great work , great atmosphere, and great people. Very honest and upfront. I am very happy with the service every time i bring my car in. Great work , great atmosphere, and great people. Very honest and upfront. I am very happy with the service every time i bring my car in. More

worse dealer for service orlando kia norh is the worse dealer to go for service...if you need to service your car please do your self a favor and go to #Deland Kia# they have orlando kia norh is the worse dealer to go for service...if you need to service your car please do your self a favor and go to #Deland Kia# they have the best service they are respectful to them cosmumers...i was there saturday because my car have recall on it..and they give me appoinment for Thursday at 12 pm...they told me the car will not take more the 2 or 3 hours to be done..i was waiting for them to call me but they never did i had to go there at 6 pm and they told me the service is close by 6 pm..They didnt want to give me any information on my car all they was saying there is nothing we can do i dont have any other car i stayed without car and lost a day from my work because of#orlando kia north#my friend give me a ride to home that night and i forget also my house keys was on the car key as well i went back and asked them i cant get into my house i need my house keys at least find a away to give me my house keys but the guy call him self a manager telling me there is nothing he cant do..why do you even call your self a manager if you cant have access to service shop..so today i called again and asked about my car and yet noone wanted to give me information on my car..i called 1 hour later again and he car still not ready and they told me to come pick it up without fixing the car... More

Service Took my Cadenza in for its routine maintenance and to have a door handle fixed. Wayne was very efficient and has the new door handle on order. Took my Cadenza in for its routine maintenance and to have a door handle fixed. Wayne was very efficient and has the new door handle on order. More

Michael Shaw has no people's skills On 10/26/17 I had an oil change and tire rotation done at this location so I was surprised when the tire light came on while driving on 10/31/17. I wa On 10/26/17 I had an oil change and tire rotation done at this location so I was surprised when the tire light came on while driving on 10/31/17. I was at the VA in Lake Nona so I went to the nearest KIA location which was City Kia. There they told me that all my tires were in bad condition and I said that can not be possible cause Orlando KIA North never mentioned it a few days before. City Kia showed me my tires and told me that I can have a blowout if I continue to drive the car and assured me they had no affiliation to the Longwood location. While waiting on my car at City KIA I decided to call the service manager in Longwood Mike Shaw who had the nerve to tell me what difference does it make, you still found out a few days later. Maybe to him my life and the people in my car don't matter but to me they do. I would have not gotten on I-4 this past weekend or would have not taken 417 to the Orlando VA either. This guy has the worse customer service skills I have ever seen. All they told me was that I needed two filters which I did purchase the air filter. THEY NEVER TOLD ME THAT MY TIRES NEEDED TO BE REPLACED. All Michael Shaw cared about was getting me off the phone. Makes me super mad because every time I have had my car serviced at the Longwood location they pressure me to give them a good evaluation. Not to mention on 10/26/17 Mike Shaw had already given me a hard time because he did not want to honor something that a service employee had promised me in the past. I had the employee's name and all the info and Shaw still gave me a hard time in honoring what had been promised me. He finally did honor it. They also did not tell me that I needed a new battery when they are suppose to check when they do the oil change. City KIA showed me that my battery was going to give soon. Since my car has very low mileage, the salespeople always try to sell me a new KIA. I will be in the market for a new car soon but after my experience with Mike Shaw I wont be buying another KIA. More