Greenway Kia North - Service Center

Repeated Dissapointment I have been coming to this dealership for service for 6 years, since I bought my Kia (from a different dealership). The service has gotten worse over I have been coming to this dealership for service for 6 years, since I bought my Kia (from a different dealership). The service has gotten worse over the years in my opinion. This dealership always have a hard time finding me in their computer system, despite the fact I have been a loyal customer for years. Additionally, time it takes to perform simple service maintenance (oil change, tire rotation, etc) is outrageous most times. To consistently get a 2 hour estimate for an oil change is nearly unacceptable? Definitely looking to change providers More

Awesome Experience I’ve had my Kia Soul in twice. They do a great job! They have service specials, seem to have fair prices and they get you out quickly. I’ve had my Kia Soul in twice. They do a great job! They have service specials, seem to have fair prices and they get you out quickly. More

DO NOT service your car here unless you're a mechanic I brought my Kia Niro in on a Thursday for a routine oil change and tire rotation and it took THREE hours... They stated that they were training a new I brought my Kia Niro in on a Thursday for a routine oil change and tire rotation and it took THREE hours... They stated that they were training a new mechanic or whatever, so it's fine BUT when I brought the car in to service, I previously had a nick in the passenger rear tire, and when I brought the car home (I didn't have time to check before I left after waiting three hours) the same wheel with the nick was on the same axle.... I may not know everything about cars, but I know how a tire rotation works and you don't just take the tire off the axle, rotate it, and put the tire back on that same axle. SO, I brought the car in the next morning and told them that they didn't complete the service that I paid for. So they fixed it in another TWO HOURS.... A TOTAL OF FIVE HOURS AT THE FREAKING PLACE FOR AN OIL CHANGE AND A TIRE ROTATION. I could've done this service myself at home for that amount of time. xxxx. Not a single employee or manager came by to ask what happened, how they can help, or to offer compensation. I am a 24 year old, and I've worked in the customer service industry since I was 16 and even I have the capability to know that is terrible customer service. DO NOT bring your car here for service unless you're a mechanic yourself and can check that they've done what they said they've done. If not for the nick in my rim, I would have never known. I have to check my oil now to make sure they even changed that.... More

Great! Good Service!the service deptament did a great job of greeting me and get my car serviced! The staff was very friendly and accountable! And the car wa Good Service!the service deptament did a great job of greeting me and get my car serviced! The staff was very friendly and accountable! And the car wash was needed! More

Service Roxanne was very professional and knowledgeable about my vehicle and warranties for my vehicle I will be using them again for my vehicle needs great s Roxanne was very professional and knowledgeable about my vehicle and warranties for my vehicle I will be using them again for my vehicle needs great service More

MISREPRESENTATION AND FRAUD SOLD ME A 2016 NISSAN ALITMA WITH GAP AND EXTENDED WARRANTY, DOMINIGO INTERNET SALEMEN SHOW FALSE CARFAX 2016 NISSAN ALTIMA 01/27/17 PURCHASE DATE SOLD ME A 2016 NISSAN ALITMA WITH GAP AND EXTENDED WARRANTY, DOMINIGO INTERNET SALEMEN SHOW FALSE CARFAX 2016 NISSAN ALTIMA 01/27/17 PURCHASE DATE PAYMENT 355.67 FINANCE COMPANY: ALLY AUTO Sold me a 2016 Nissan Altima under false information (Carfax report), bought this vehicle 2 years ago from internet salesmen Domingo. Starting having problems with it in Nov. 2018, replaced the battery and that wasn't the case. Since Kia included the extended warranty and Gap into my loan, I contacted them to take look at the car. Originally had an appointment on 12/03/18 but they instinct I bring it in earlier. They diagnosed the vehicle saying it was a sensor that went bad, they contacted the extended warranty for approval on part and repair. After 3 days of waiting on no transportation, I requested them to provide me with a rental car. I contacted Dave Morey (service writer) at least twice a week checking status on my car. He informed me numerous times they were waiting on the warranty company to send parts. After receiving parts, Dave Morey replaced sensor and took my car for a test drive. Another light showed up on the dash, he informed me that it was another sensor for some shutter that opens up to keep the engine cool. He has contacted warranty and submits a claim for that as well. Now the Service Director contacted me last week (1/23/19), to inform me that the warranty company has denied all claims for my car to be repaired. Its mind blowing after 2 months my car isn't repaired and now the warranty is declining all claims. Chris Barker Svc. Mgr.(lied said he was the Service Director) told me that he will put old parts back onto my car and I can come pick it up without it being repaired. I asked why repairs were being declined; he had no answer for me. Saying he was contacting the company to find out, little to say that was last Wednesday(01/23/19) and I still haven't heard back from him but a voicemail stating for me to come get my car. I went to the dealership to grab paperwork out my car and realize someone ran sack my glove box and took all my paperwork concerning the purchase of the vehicle and warranty papers. It was a red flag that the dealership wasn't being completely honest with me and hiding something. I also put in a complaint against them with Kia Consumer Affairs, as I was directed by my finance company. After contacting the warrant company myself to find out full details in why they're declining all claims. The warranty company informs me that they sent their own adjuster down to see what was going on after Kia made several claims to repair my car, it only being 2.5 years old. Denied claims was due to the fact, Kia sold me a car that was previously damage(car accident) and sold me an extended warranty(platinum) knowing the company would reject all claims. Before purchasing this vehicle Domingo showed me a Carfax stating no accidents, now I'm thinking he showed me a report on another Nissan Altima. I want to bring this situation to someone's attention so it won't happen to anyone else. How many more people they have done this to and they have swept it underneath the rug. Car still in their possession not being repaired as of today 02/01/19 More

The service manager, Chris Barker, a disgrace to cust. serv. Chris Barker, the service manager , is a insult to the term customer service. He shows a lack of concern and won't even look you in the eye when you a Chris Barker, the service manager , is a insult to the term customer service. He shows a lack of concern and won't even look you in the eye when you are talking to him. Extremely rude and keeps doing whatever on his computer while you talk to him. Long story short, my high-pressure fuel line started spraying gas all over my engine bay while I was on I-95 South heading back to FL from SC. I pulled over because I smelt gas fumes and became lightheaded. I opened the hood and I saw the gas leaking from the high-pressure fuel line and shut my car off immediately. I lost approximately 6.95 gallons of gasoline over my hot engine (I had a full tank when I left and it was halfway now and I only drove 57.5 miles). My car could have easily caught on fire potentially leading to my girlfriends and myself's death. I had to get home to my dog and the part wasn't fixable so my brother took off work and we drove his truck to FL. The afternoon of January 2nd, 2019 around 3pm we went to Orlando Kia North where my engine had been replaced. I spoke to the service manager, Chris Barker, telling him about my predicament. I even showed him video of the gasoline leaking all over the place and the puddle on the ground. He tells me “your engine was replaced 14 months ago so this isn’t covered because it’s only covered for 12 months. Maybe the Kia in SC can do you a favor and tow you to their shop.” I was stunned and furious at his lack of customer service and action to take care of the issue at hand. Come to find out after speaking to corporate this part IS covered for the 100K mile warranty. How sad is that, a service manager that doesn't even know what is covered. He provided me with the phone number 800-800-6868 to call corporate, which is to Mitsubishi Motors, so he provided me false information. Chris Barker shrugged me off and just wanted to get back to what he was previously doing, not dealing with me. I was exhausted and needed to get back to my car in South Carolina to fix my car, so I purchased the high-pressure fuel tube assembly line out of pocket for $39.56 at Orlando Kia West (they discounted it from $49.53) because Orlando Kia North did not have the part in stock. I went back to Kia North 1/17/19 to inform him that there is a recall occurring now for this exact issue. I had just gotten off the phone with corporate before going in and they told me they activated the recall for the high-pressure fuel line today and that letters will be going out in the next 10 days or so. Again, he kept working on his computer not looking me in the eye. This guy should NOT be in a management position or any customer service position. He tells me he wouldn't have been compensated for the $49.53 part. I believe a customers life and the trauma of me constantly wondering if it will happen again and me not pull over in time is worth more than $49.53 with a 12.7 billion dollar company. When they replaced my engine their guys either damaged, misaligned, or improperly torqued the fuel line, putting my life in danger. OWN UP TO YOUR MISTAKE!!! (on a side note: The employee named "Joe" in the parts department, is an awesome guy and made sure he could located this part for me. Kudos to that department actually treating people right) More