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Greenway Kia North - Service Center

Longwood , FL

4.3
1,394 Reviews

1,394 Reviews of Greenway Kia North - Service Center

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July 21, 2018

Excelente Gracias a Jose burgo por su ayuda y excelente vendedor.. y su gerente muy buen servicio para todo el mundo,, mi familia está contenta. Gracias More

by Eduareli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose burgo, Casey Coffee, Jill Carman, Mohamed Sayah, Michael Shaw
July 03, 2018

Love Orlando kia I love the service at Orlando North Kia I bought my sorento Kia 7 years ago and getting ready to give it t my son. I will move to an Optima soon More

by Wwjd33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ , AJ Lombardi, Michael Shaw
June 12, 2018

The Service department is the worst ever They don’t call to let you know the parts are in and when you try to call they transfer you from one department to the other no one talks to you. More

by Erica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Shaw
Jun 25, 2018 -

Greenway Kia North responded

We're very sorry to learn of your difficulties and apologize for the less than spectacular customer service. We are in the process of hiring new phone reps and correcting our process breakdown. thank you for bringing this to our attention.

June 07, 2018

Great Team Kia team members are exceptional, getting my Kia serviced was quick and easy. I was well informed though out the whole process. It was truly a pleasur More

by Susan2662
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Lombardi, Michael Shaw
June 05, 2018

Fast, Quick and great service Everytime I come in for any service its always quick and very efficient. Staff is beyond thorough. Never there more than 45mins for oil change and tha More

by Neshia143z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Lombardi, Michael Shaw
April 27, 2018

Excellent ! Brought my KIA Stinger for it's first Oil change. Treated with respect and over whelming curtesy. Explained everything they where going to do and, f More

by PBA4792
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Owner of the Longwood Store, Jill Carman, Mohamed Sayah, Salah Mani, AJ Lombardi, Michael Shaw
April 25, 2018

Great place to do service on your vehicle . We will come back again at the same place even to buy our next car . Thanks guys More

by Sasa1910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Lombardi, Michael Shaw
March 01, 2018

Service As usual, service was TOP Notch. They not only repaired the brakes, front and rear, but we also received a Very Clean car. Thanks for the good servi More

by tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Nestor
February 16, 2018

Service The servir das great and i will go back the seré helpful and they explain everything they did in the car. I wish that the sales guys if they see you More

by cgarcia0322
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Lombardi, Michael Shaw
February 14, 2018

Disgusting The way the service manager MIKE SHAW talked to me was disgusting & disrespectful. I bought my car for recall work, rather I drove it in for recall wo More

by Caramellhoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Shaw
Feb 14, 2018 -

Greenway Kia North responded

Thanks for the review, unfortunately you left out a few details. First, your car was wrecked and poorly repaired prior to bringing it in for the engine recall repair. Additionally, upon vehicle pickup you mentioned that you had to return to the body shop because the A/C wasn't cooling properly. Unfortunately you never mentioned that when you dropped off your vehicle. Kia gladly paid for your rental while we repaired and replaced parts covered under the recall which included recharging your A/C system. During the test drive the A/C worked as designed. Apparently a hose was damaged during the accident and the Freon leaked out prior to your arrival. Unfortunately we did not know of your prior A/C problem. Had we been informed, we could have diagnosed the problem and provided your insurance company with a supplemental estimate while the vehicle was here. Kia and the dealership are not responsible for rental charges for repairs that should have been completed while your car was in the body shop. We understand your frustrations with the Insurance company and body repairs and wish you good luck with them. Let us know if there is anything we can do to help.

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