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Greenway Kia North - Service Center

Longwood , FL

4.3
1,634 Reviews

1,634 Reviews of Greenway Kia North - Service Center

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November 10, 2023

I was taken care of by Charles in the service department and he was very friendly and helpful. More

by bettyboopmello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Nov 13, 2023 -

Greenway Kia North responded

We are so glad to hear that Charles provided excellent service. Thank you for choosing Greenway Kia North.

November 10, 2023

Theo really knew her stuff- helped us out tremendously & because of her we would return! More

by Kevin Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theodora
Nov 10, 2023 -

Greenway Kia North responded

Kevin, thank you for the review! We appreciate the kind feedback about Theo and hope to see you again at Greenway Kia North!

Nov 25, 2023 -

Kevin Johnson responded

We've been looking for the Kia Customer Experience Survey - but haven't seen it in my email yet. I was hoping give Theo and your dealership good reviews on that as well. : )

November 10, 2023

The young lady that helped me was great! I’ve gone to other Kia dealerships in the area and by far this is the best service I’ve received! The only thing I didn’t like was waiting 2 hours…bu More

by williams.malorie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t work with these employees.
Nov 10, 2023 -

Greenway Kia North responded

Malorie, we're delighted to know you had a great experience at Greenway Kia North! We appreciate your patience with the wait time and will work on improving that aspect. Thanks for sharing your feedback!

November 10, 2023

I’ve been to the service department three times. Each time was a very good experience. The wait was comfortable, but the best part of it has been the friendly and professional service I received fro More

by Maryen
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Neeley
Nov 10, 2023 -

Greenway Kia North responded

Maryen, we're delighted to know that Jennifer and our service department at Greenway Kia North have consistently provided you with a great experience. We appreciate your kind words about her professionalism and knowledge!

November 10, 2023

Excelente. Trato, las instalaciones tienen un ambiente agradable, muy buen servicio , me encanto el manejo de mi vehículo, los recomiendo More

by yaja3112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gonzalo, francisco, Steve Gansham, Jose Vega
Nov 10, 2023 -

Greenway Kia North responded

Gracias por compartir su experiencia positiva con nosotros en Greenway Kia North! Nos alegra saber que ha disfrutado del servicio en su vehículo. Esperamos verle pronto!

November 09, 2023

I don’t like it takes over two hours to get oil change and tires rotated. Other than that everything was good.. More

by debrabrit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Vega
Nov 09, 2023 -

Greenway Kia North responded

We appreciate your feedback and understand that time is valuable. We're glad to know you were satisfied with our service at Greenway Kia North, aside from the wait. We'll work on improving our efficiency for future visits!

November 09, 2023

Communicated everything very well and give me frequent updates with my car. Highly recommend, Charles’s was a great help! More

by maddiebrudek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles and mike
Nov 09, 2023 -

Greenway Kia North responded

We're glad to know that you had a great experience with us at Greenway Kia North! It's wonderful to see Charles was able to assist and keep you updated throughout the process. Thanks for recommending us, we appreciate it!

November 09, 2023

The person that do the paperwork for service department didn’t say Good Morning, because was morning. He just tried to push me to do a lot of maintenance services with out looking at the car first. I went More

by ELAINEBENITEZ26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Jones
Nov 10, 2023 -

Greenway Kia North responded

Elaine, I'm sorry to read about your recent service experience. We strive for excellent customer service and it seems we fell short during your visit. It's important that our customers feel informed and comfortable with any services recommended or performed on their vehicle. Please reach out so we can discuss this further and ensure you're satisfied with the service done on your car. Thank you, Jose Vega - Service Manager - 407-571-1234

November 09, 2023

I had a 7:30 appt for an oil change, nothing else. I was there by 7:20, it took 2 hrs for this...I don't understand that. The level of customer engagement was very poor. The waiting area could look More

by Matthew Hobkirk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn't deal with any of these folks.
Nov 10, 2023 -

Greenway Kia North responded

Matthew, I'm sorry to learn about the extended wait time for an oil change and the lack of customer assistance you experienced. We aim to provide efficient service in a comfortable environment, so it's disappointing we didn't meet those expectations this time around. Your feedback is valuable and will be taken into consideration as we strive to improve our services. If there is anything else you would like addressed, please don't hesitate to reach out directly at your convenience. Thank you, Jose Vega - Service Manager - 407-571-1234

November 09, 2023

Waiting area better now with area to recharge phone. .wait time a little over 2 hours..but thank you More

by WESTPHA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Neely
Nov 09, 2023 -

Greenway Kia North responded

Thanks for choosing Greenway Kia North! We'll take note of the wait time comment and improve in the future. Thank you for taking the time to share your feedback!

Nov 09, 2023 -

WESTPHA77 responded

thank you..

Nov 09, 2023 -

WESTPHA77 responded

thank you..

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