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Greenway Kia North - Service Center

Longwood , FL

4.3
1,564 Reviews

1,564 Reviews of Greenway Kia North - Service Center

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October 26, 2023

Theo was attentive, thoughtful, helpful and pleasant to work with. The experience couldn't have been better! More

by MIKEHWHEATON
Recommend Dealer
Yes
Employees Worked With
Theo
Oct 27, 2023 -

Greenway Kia North responded

Thank you for sharing your positive experience with Theo, Mike! Your words of appreciation encourage us to continue exceeding expectations, and we're here for all your automotive needs. We hope to serve you again! Have a wonderful day!

October 26, 2023

My whole experience with this dealership has been below grade the sales aspect was not great the service again is also not great the general manager wrote back to me but I never heard from him again so thi More

by Xgf500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Andrew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Greenway Kia North responded

We're truly sorry to read about your experience. It's important for us that our customers feel heard and valued, so it's disappointing to know we've fallen short of this expectation. We'd like the opportunity to make things right. We won't be able to locate your contact information without a full name — please consider reaching out directly so we can address any issues you had with both sales and service aspects. Thank you, David Andrews - General Manager - davidandrew@greenwayauto.com

Oct 27, 2023 -

Xgf500 responded

I have sent David an email with my contact information we will see if and when he responds

October 25, 2023

Sales, financing and options were OK. BUT, process, communication and paperwork, score 0 or 1, I got a month almost after purchased and I didn't receive copies or email with my purchase More

by nobocarlos
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Finances
Oct 27, 2023 -

Greenway Kia North responded

I'm sorry to read about your experience with the paperwork and communication. We aim for a smooth process from start to finish, so it's disappointing that we missed the mark in this case. I'd like to help resolve any outstanding issues you might have - please reach out at your earliest convenience. Thank you, David Andrews - General Manager - davidandrew@greenwayauto.com

October 24, 2023

They definitely do not care about the customer's time. Made an appointment for a recall a week early, when I got there I was told it has to be ordered. When I asked how will I know it is here they said " More

by yurivoskov02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Andrew
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
Oct 27, 2023 -

Greenway Kia North responded

I'm sorry to read about your experience, it sounds like we've missed the mark on providing efficient and thorough service. We understand how valuable your time is and apologize for any inconvenience caused. I'd appreciate the opportunity to discuss this further with you directly so that we can improve our services moving forward. Please feel free to reach out at a convenient time for you. Thank you, Jose Vega - Service Manager - 407-571-1234

October 24, 2023

Tremendo servicio y eficiencia. Atienden a uno con mucho esmero, paciencia y profesionalismo. Me explicaron todo lo que le harían al carro More

by mellie_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank
Oct 25, 2023 -

Greenway Kia North responded

Gracias por compartir su experiencia con nosotros! Nos alegra saber que nuestro equipo en Greenway Kia North pudo ayudarle de manera eficiente y profesional, además de informativa - Eso es lo que deseamos ofrecerle a todos nuestros clientes en sus visitas. Esperamos verle pronto!

October 24, 2023

Chris was very helpful, communicative and friendly with my service visit. My car was ready in a timely manner and the pickup process was very smooth. More

by Damian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Coman
Oct 25, 2023 -

Greenway Kia North responded

Damian, we're glad to know Chris and our team at Greenway Kia North were able to provide a smooth service visit for you. Thanks for sharing your experience!

October 23, 2023

Very pleased with Francisco! excellent service, and all the KIA staff. The day my appointment for the oil field arrived with a flat tire and they immediately solved the problem. More

by Judith valerio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Oct 24, 2023 -

Greenway Kia North responded

Judith, we're delighted to know Francisco and our team at Greenway Kia North were able to help you promptly - We appreciate your kind words! Please, don't hesitate to contact us if you need assistance again. Thanks for the feedback!

Oct 24, 2023 -

Judith valerio responded

Thank you!

Oct 24, 2023 -

Judith valerio responded

Thank you!

October 23, 2023

Sales associates and service representatives are always helpful and very pleasant. Never a bad experience. More

by mhdias4812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles in service dept
Oct 24, 2023 -

Greenway Kia North responded

We're satisfied to know you've had consistently positive experiences with our team at Greenway Kia North. Thank you for your kind words and support!

October 23, 2023

Wonderfully helpful. I had scheduled an appointment but needed to come in earlier. They got me in right away and completed my service quickly More

by Christy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer - Service
Oct 23, 2023 -

Greenway Kia North responded

Christy, we're glad to know our team at Greenway Kia North was able to accommodate your schedule and provide quick service. Thanks for the positive feedback!

October 23, 2023

Friendly employees and very customer service oriented. They made sure that I was completely satisfied with their service and was willing to do what ever it took to make it right, More

by Wilsondeloris1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Oct 24, 2023 -

Greenway Kia North responded

Hello! It's great to know our team at Greenway Kia North provided you with such a satisfying experience. We always strive for 100% satisfaction and are glad we hit the mark!

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