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Greenway Kia North - Service Center

Longwood , FL

4.3
1,563 Reviews

1,563 Reviews of Greenway Kia North - Service Center

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November 01, 2023

Extremely disjointed staff with little interest in providing great customer service. There are a couple ppl who stuck out in regards to pleasant to interact with, but they were not managers. Highly di More

by LNSTUTLER82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer
Nov 02, 2023 -

Greenway Kia North responded

I'm sorry to read about your disappointing experience. We strive for excellent customer service and it's clear we fell short during your visit. I'd like the opportunity to discuss this further with you, so please reach out when convenient. Thank you, Jose Vega - Service Manager - 407-571-1234

November 01, 2023

What ever you guys say it done 110% more then I expect thank you guys. More

by sasabjeljac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer and Sekula, Steve Gansham, Jose Vega
Nov 01, 2023 -

Greenway Kia North responded

Thank you for leaving us a fantastic 5-star rating! We're happy to know you had a good experience with us at Greenway Kia North. See you soon!

November 01, 2023

Their salesmen and service providers are incompetent. The first set of mechanics could not find the air leak in my tire. Then they incorrectly placed the oil filter when they changed my oil. One service More

by angelica.english87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Andrew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malique, Steve Gansham, Jose Vega
Nov 02, 2023 -

Greenway Kia North responded

I'm really sorry to hear about your experience. It's clear we've missed the mark in several areas, and for that, I apologize. We strive for excellence in all our services so it's disappointing to learn you had such a frustrating time with us. I understand making an appointment has been frustrating, and I would like to help here. Please give me a call at your earliest convenience. Thank you, Jose Vega - Service Manager - 407-571-1234

October 31, 2023

Very slow, unorganized, I was not satisfied it was over 4 hours wait, service not completed More

by ArishaMacfie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Andrew
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
Nov 02, 2023 -

Greenway Kia North responded

Arisha, we strive to deliver thorough and timely service, so it's disappointing to see we let you down. It's never our intention to inconvenience our customers, and we appreciate your feedback as we work to improve our efficiency. If there's anything else we can do for you, please reach out to me directly. Thank you, Jose Vega - Service Manager - 407-571-1234

October 31, 2023

Service was great! Initially I had an issue… oil was leaking after the car was serviced. I contacted the dealership and Theo (my advisor) called me right away. I took b More

by Magda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo my service advisor
Nov 01, 2023 -

Greenway Kia North responded

Magda, we're glad to know that Theo and our team at Greenway Kia North were able to quickly resolve the issue for you. We always strive to provide exceptional customer service, so we are glad this is reflected in your feedback! Thanks for trusting us with your car's service needs.

October 31, 2023

Great service. My problem was taken care of very quickly. Everyone I worked with was great and informative to my needs More

by es8919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Neeley
Nov 01, 2023 -

Greenway Kia North responded

We're glad to know you had a positive experience with our team at Greenway Kia North! We always aim for quick and efficient service. Thanks for the feedback, we appreciate it!

October 30, 2023

Service department was informative and helpful in answering questions. Francisco was very professional and kept me informed throughout the services that were being performed. More

by Pops6591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Oct 30, 2023 -

Greenway Kia North responded

We're happy to hear Francisco and our service department team were able to assist you effectively at Greenway Kia North. We appreciate your feedback, thank you for taking the time!

October 30, 2023

Amazing experience! I was a walk-in but I didn’t have to wait long. The service manager, Mr. Vega, and the service associate, Jennifer, were really attentive and frien More

by Elisabet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer, Jose Vega
Oct 30, 2023 -

Greenway Kia North responded

Elisabet, we're so glad to know you had an amazing experience at Greenway Kia North! It's great that Mr. Vega and Jennifer provided attentive service for your car needs. We look forward to seeing you again for future services!

October 30, 2023

It's nice, I like it. Reason why I like it, because I have my dawg Gemoi working there, always ready to help me out in any way he can whenever I go there to purchase a veh More

by pierresaintmarcken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gemoi
Oct 30, 2023 -

pierresaintmarcken responded

Kudos to Gemoi for always doing a great job in helping out customer delightfully.

Oct 30, 2023 -

Greenway Kia North responded

We are thrilled to hear this positive feedback about Gemoi and our team here at Greenway Kia North! Thanks for the review and kind words!

October 29, 2023

Excellent customer service amazing timing very helpful did an amazing job keeping us up to date on time More

by jennifersmiley64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Gansham, Jose Vega
Oct 30, 2023 -

Greenway Kia North responded

Jennifer, we're delighted to know you had such a positive experience at Greenway Kia North! Our team always aims for excellent customer service and timely updates. Thanks for your review!

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