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Greenway Kia North - Service Center

Longwood , FL

4.3
1,600 Reviews

1,600 Reviews of Greenway Kia North - Service Center

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November 22, 2023

Friendly, informative and accommodating. He let me know when it would be finished, he was accurate. More

by sandravittetow
Recommend Dealer
Yes
Employees Worked With
Charles Jones
Nov 22, 2023 -

Greenway Kia North responded

Thanks for sharing your positive feedback with the Greenway Kia North team! We look forward to assisting you next time.

November 22, 2023

Good service and drop off and pick up for the wait. Kind associates, caring, friendly. More

by Annellebarse0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Vega
Nov 22, 2023 -

Greenway Kia North responded

Thanks so much for the great review! We look forward to your next visit to Greenway Kia North!

November 21, 2023

I love the service department. They are always efficient and very cordial. I hate the sales department but I keep coming back just for the service dept. More

by ANNETTESCHNEBEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Nov 25, 2023 -

Greenway Kia North responded

Annette, it's great to know you've had positive experiences with our service team at Greenway Kia North! However, we're sorry to see our sales department hasn't left the same positive impression. If you're willing to share more details here that might help us make improvements, we're happy to hear your feedback. Please feel free to reach out. Thank you! David Andrews - General Manager - davidandrew@greenwayauto.com

November 21, 2023

The wait on service is beyond unreasonable. Waiting 3/4 hours to get an oil change should not take so long. Need to better customer service and faster service. As employees don’t seem to care. More

by jackiewhatley11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Gansham
Nov 25, 2023 -

Greenway Kia North responded

We're sorry to learn about your long wait for an oil change—we understand how valuable time is and apologize if our service did not meet expectations. We are committed to improving the speed of our services without compromising quality, as well as ensuring all employees demonstrate care towards customers' needs. Please feel free to reach out so we can discuss this further. Thank you, Jose Vega - Service Manager - 407-571-1234

November 20, 2023

Charles was very good and suggested to get tired rotated along with oil change. I was afraid it would take too long but he assured me it wouldnt take any longer. More

by Marie.beckler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Nov 20, 2023 -

Greenway Kia North responded

Marie, we're glad to know Charles was able to assist you efficiently at Greenway Kia North! We always aim for timely service so it's wonderful to hear we hit the mark. Thanks for your review!

November 20, 2023

My service advisor, Francisco, was very helpful. I greatly appreciate it. Always makes sure that all check points are complete. During the oil change. More

by Mary
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Nov 20, 2023 -

Greenway Kia North responded

Mary, we're glad to know Francisco was able to provide you with a thorough and helpful service experience at Greenway Kia North. Thanks for the positive feedback!

Feb 18, 2024 -

Mary responded

My service advisor was knowledgeable. My experience with dealership service has always been positive. The staff is welcoming and professional. I always return for my car's oil change. They do a great job.

November 19, 2023

Great experience I had a great experience with dealership on my last visit and customer service More

by Staceylynn3
Recommend Dealer
Yes
Employees Worked With
Theo
Nov 20, 2023 -

Greenway Kia North responded

We are so happy that our Greenway Kia North team earned your five stars. Thanks, Stacey!

November 19, 2023

Chris was awesome! Very courteous. He kept me updated on that status of my vehicle and made sure to follow up with me after my vehicle was service. His customer service More

by melimel2180
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
Nov 20, 2023 -

Greenway Kia North responded

We're so glad to know that Chris provided you with excellent service at Greenway Kia North! We appreciate your feedback and look forward to assisting you again in the future. Safe travels!

November 18, 2023

She was friendly and considerate. When I needed additional information from the tech, she requested that he come in and explain his work. This gave me confidence in his work and she d More

by Dee
Recommend Dealer
Yes
Employees Worked With
Jennifer
Nov 20, 2023 -

Greenway Kia North responded

Dee, we're so glad to know you had a positive experience at Greenway Kia North! It's important for us that our customers feel confident and informed about the work being done. Thanks for sharing your satisfaction with us, we appreciate it!

November 18, 2023

I waited 3+ hours for an oil change. People who came in after me left before me and some of them also got oil changes. It go to the point where one of the employees there asked me if I w More

by Emily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose Vega
Nov 20, 2023 -

Greenway Kia North responded

Emily, I'm sorry to learn about your long wait for an oil change. This is not the level of timely service we aim to provide and it's clear that we fell short in this instance. We appreciate your honest feedback and will keep it in mind as we work to improve our efficiency, so if there's anything else you'd like to add, please reach out. Thank you, Jose Vega - Service Manager - 407-571-1234

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