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Greenway Kia North - Service Center

Longwood , FL

4.3
1,606 Reviews
Call Service Center (844) 599-0449

1,606 Reviews of Greenway Kia North - Service Center

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December 09, 2023

Went in for service and Charles took excellent care of me explaining everything that was to be done. More

by QUIJO03
Recommend Dealer
Yes
Employees Worked With
Charles
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Dec 11, 2023 -

Greenway Kia North responded

Thanks for choosing Greenway Kia North for your service needs and leaving a five-star review! We are happy to hear that Charles was helpful and ensured everything was completed up to our high standards. See you down the road!

December 09, 2023

It was a quick and fast service. I was told how long it could take and it ended up being less than the estimated time. More

by sonew99
Recommend Dealer
Yes
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Dec 11, 2023 -

Greenway Kia North responded

We're glad to know that our team at Greenway Kia North was able to provide you with efficient service. We always aim for a speedy turnaround time! Thanks for the review.

December 09, 2023

Best quality in customer service. They always kept me informed. Store was neat and refreshments available for customer s More

by jchaname40
Recommend Dealer
Yes
Employees Worked With
Management
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Dec 11, 2023 -

Greenway Kia North responded

We're delighted to know you appreciated our customer service and amenities at Greenway Kia North. Thanks for the positive feedback, we look forward to serving you again!

December 09, 2023

Service was wonderful. I love how they take care of my car. And also they are professional. More

by Terdpong Littiya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
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Dec 11, 2023 -

Greenway Kia North responded

Thank you for the review! We hope to see you again at Greenway Kia North!

December 08, 2023

Joe was an absolute joke and should follow through with customers and calls. Kia case never had a follow up with case, claiming they did a car fax. All this while know I was a service manager and said I ca More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Andrew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Vega
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Dec 08, 2023 -

Greenway Kia North responded

Ryan, I'm sorry to read about your experience. We strive for excellent customer service and it sounds like we fell short in this instance. Your feedback is important to us as we continually work on improving our services. Please reach out directly so that we can discuss the matter further and find a resolution together. Thank you, Jose Vega - Service Manager - 407-571-1234

December 08, 2023

Great service from friendly, knowledgeable associates! Theo is an asset to this service department and dealership. More

by KCurt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theo
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Dec 11, 2023 -

Greenway Kia North responded

We're glad to know you had a great experience with our team at Greenway Kia North! We agree, Theo is indeed an asset. Thanks for the positive feedback and we look forward to serving you again in the future!

December 08, 2023

Frank the service advisor has been amazing in the process and tlpeivodong a ride home and back to the dealership was a blesisng More

by Robynca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Sanze
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Dec 08, 2023 -

Greenway Kia North responded

Robynca, we're so glad to know that Frank provided you with excellent service at Greenway Kia North. Thanks for your kind words and support!

December 07, 2023

Very knowledgeable and friendly service. Was able to diagnose the problem when no one else could More

by OliviaCw
Recommend Dealer
Yes
Employees Worked With
Frank
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Dec 07, 2023 -

OliviaCw responded

Very knowledgeable and friendly

Dec 07, 2023 -

Greenway Kia North responded

Olivia, thank you for leaving Greenway Kia North a five-star review! We are so glad to hear you had such a smooth service visit. Until next time!

December 07, 2023

This dealership has scheduled us for services that could not be completed more than 3 times. More

by beyerdc
Recommend Dealer
No
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Dec 08, 2023 -

Greenway Kia North responded

I am very sorry for the ongoing issues you've had with your vehicle. We strive to provide satisfactory service the first time, so it's disappointing to read we've missed the mark. I would like to understand better how I can help, so if you would be willing to discuss your experience with me, please reach out. Thank you, Jose Vega - Service Manager - 407-571-1234

December 07, 2023

I will never go back again! Horrible customer service! They don’t care either, bc it’s the norm! My 1st service since buying my Sportage and now I wish I didn’t buy from this de More

by tina.gamb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I have no clue who I talked to but a manager was not available.
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Dec 08, 2023 -

Greenway Kia North responded

Tina, I'm really sorry to read about your experience. This is not the level of service we aim for and it's disappointing to know that you felt uncared for during your visit. We'd like an opportunity to make things right and restore your faith in us - please reach out at a time convenient for you so we can discuss this further. Thank you, Jose Vega - Service Manager - 407-571-1234

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