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Greenway Kia North - Service Center

Longwood , FL

4.3
1,605 Reviews
Call Service Center (844) 599-0449

1,605 Reviews of Greenway Kia North - Service Center

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December 13, 2023

Great customer service! ! Service was completed quickly Frank took the time to update me on the status of my oil change service plus I also received a courtesy detail More

by pmiller1569
Recommend Dealer
Yes
Employees Worked With
Frank
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Dec 13, 2023 -

Greenway Kia North responded

We're glad to know that you had a great experience with our service team at Greenway Kia North! It's always wonderful to keep customers updated and provide efficient work. Thanks for the positive feedback. We appreciate it!

December 12, 2023

No estoy conforme con el servicio de mantenimiento 3 veces e llevado mi carro por el mismo problema y uno adicional para rotación de llantas donde no rivisaron el nivel de presión de las llantas. More

by frb2871
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Andrew
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
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Dec 12, 2023 -

Greenway Kia North responded

Lamento mucho escuchar que no está satisfecho con nuestro servicio de mantenimiento. Nos esforzamos por resolver todos los problemas en la primera visita y lamento que esto no haya sido su experiencia. Me gustaría hablar con usted personalmente para entender mejor lo sucedido y encontrar una solución adecuada a sus preocupaciones, si le parece bien, por favor póngase en contacto conmigo directamente cuando pueda. Gracias, Jose Vega - Service Manager - 407-571-1234

December 12, 2023

The waiting area was comfortable and Friendly staff with fast service. Quick availability for oil change. More

by myleetorres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittany Caldwell 5 stars
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Dec 12, 2023 -

Greenway Kia North responded

We're glad to know you found our waiting area comfortable and appreciated the quick service at Greenway Kia North. Thanks for choosing us for your oil change needs!

December 12, 2023

As a first time in this dealership, I felt welcome, my questions were answer. Very attentive staff More

by jessicarodriguez0013
Recommend Dealer
Yes
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Dec 12, 2023 -

Greenway Kia North responded

Thanks for recognizing our staff for their attentive service, Jessica! See you next time at Greenway Kia North!

December 12, 2023

Service cashier was rude and didn't answer my question. Malique scheduled an appointment @ 3:30 w/ me and didn't see me until 3:50. I left. He also couldn't answer my questions and didn't find anyone who c More

by vlmsse
Recommend Dealer
No
Employees Worked With
Malique and Service Cashier
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Dec 15, 2023 -

Greenway Kia North responded

I'm sorry to hear about your experience. We aim for excellent customer service yet it seems we fell short during your visit. I'd like the opportunity to address any unanswered questions you may have, as well as discuss this situation further with you directly. Please reach out at a time that's convenient for you using the number I've included below. Thank you, Jose Vega - Service Manager 407-571-1234

December 12, 2023

Excelent. .Theo was great Job was done on time and Theo was very helpful and knowledgeable More

by torrange
Recommend Dealer
Yes
Employees Worked With
Theo
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Dec 12, 2023 -

Greenway Kia North responded

Thank you for this 5-star review of Greenway Kia North! Theo will definitely appreciate your shoutout. Safe travels!

December 12, 2023

It was not on time. Shouldn't have appointments. It took way too long to change oil and rotate tires. More

by Marti5651
Recommend Dealer
Yes
Employees Worked With
Charles
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Dec 15, 2023 -

Greenway Kia North responded

We're sorry to learn that your recent service appointment at Greenway Kia North didn't meet expectations in terms of timing. We appreciate this feedback and will keep it in mind moving forward. If there is anything else you'd like to share, please don't hesitate to reach out. Thank you, Jose Vega - Service Manager - 407-571-1234

December 11, 2023

My experience with customer service here keeps getting better and better and that's always appreciated. More

by Ash Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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Dec 11, 2023 -

Greenway Kia North responded

Ash, we're so glad to know your experiences with us at Greenway Kia North keep improving! We appreciate the positive feedback and look forward to serving you again in the future.

December 11, 2023

Sales rep Lorenzo has zero customer centricity and lies like Pinochle. I will never deal with him ever again. More

by geadler123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lorenzo (Horrible pretending to be a professional salesman. Doubt if I ever deal with your dealership again.
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Dec 12, 2023 -

Greenway Kia North responded

We're sorry to read about your experience. Our team is committed to providing honest, customer-focused service and it's clear we missed the mark in this instance. We'd like an opportunity to learn more about what happened so that we can address any issues directly - please reach out at your earliest convenience. Thank you, David Andrews - General Manager - davidandrew@greenwayauto.com

December 10, 2023

Charles was very helpful, he explained everything. My last oil change I had a poor experience and he took time to reassure me and even double check everything before I left the dealership. More

by t.burcker
Recommend Dealer
Yes
Employees Worked With
Charles
Report | Print
Dec 11, 2023 -

Greenway Kia North responded

We're glad to know Charles was able to provide a reassuring and thorough service experience at Greenway Kia North. We appreciate your feedback!

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