Greenway Kia North - Service Center

The last two times that I came in for regular service, the agent was young and not familiar with extended warranty, and the other time he wanted to sell me a discount on a transmission oil change. He did the agent was young and not familiar with extended warranty, and the other time he wanted to sell me a discount on a transmission oil change. He did not know that my car did not need a transmission oil change. To me that is a lack of training my management, and should go back to the responsibility of Kia executives. More

Lisan at Greenway KIA North was outstanding! He greeted me promptly and took care of me and my vehicle during my entire visit. He informed me of recommended services but wasn't pushy. He also He greeted me promptly and took care of me and my vehicle during my entire visit. He informed me of recommended services but wasn't pushy. He also reminded me of recent maintenance that had been completed. I got my vehicle serviced and the recall work was completed in a timely manner. I appreciate the high level of service at my Kia dealer. More

Able to identify the problem and fix in a timely fashion during the appointment time. during the appointment time. More

Everyone was helpful and pleasant to work with. They were also informative and I enjoyed talking to them. They were also informative and I enjoyed talking to them. More

Noah did an amazing job getting me in and out quickly. Took care of my oil change a recall Took care of my oil change a recall More

Lisan did a an excelente job! Thank you for your assistant and keeping me updated Thank you for your assistant and keeping me updated More

Dylan did and excellent job and also was on top of her game to get my vehicle serviced. Thank you. game to get my vehicle serviced. Thank you. More

She was very nice and helpful with my car. I highly recommend her for her services. I highly recommend her for her services. More

Service tech was great, work completed to satisfaction. Check out was a different experience. 3% gouge to use a credit card. No need to go back and get reamed again. Check out was a different experience. 3% gouge to use a credit card. No need to go back and get reamed again. More

I consistently have terrible experiences here. I came in this morning at 840 for a 9am oil change and I find out around 12pm (after I had to go and track down my service rep) that they actually lo I came in this morning at 840 for a 9am oil change and I find out around 12pm (after I had to go and track down my service rep) that they actually lost my ticket and have not started work on my vehicle. No apologies were offered or explanation. Service Rep seemed annoyed that I even asked for an ETA and did not follow up with the ETA. I had to go find her AGAIN and when she told me that they are just now starting I commented on how absolutely ridiculous that is. She stated “I agree, I’m not the one that lost the ticket so I can’t say what happened. It will be another 20minutes”… but if she is my service rep shouldn’t she have been checking on the status of the car before it had been 4 hours and I have to go ask?? Like I said no apologies were offered and nothing was said from their end to try and make amends for what I consider an absolutely horrible experience. Around 1pm I ask again and she responds “soon” I ask how soon. “another 5 actually 10 minutes”. 10/10 do not recommend this location. At 120pm she comes out and says they’re pulling the car up now. I wait thinking she would apologize for the inconvenience or say oh we filled up the tank or washed the car (typically the offer these free of charge when we have a service appointment) but nothing… while waiting for her to come back with my keys I notice on the paper they only preformed an oil change NOT the tire rotation. We have always done both at the same time for every single appointment. I ask her if I’m reading it wrong or if it says they did not do a tire rotation.. she says oh no we did. This says.. actually it says they didnt. Your appointment was for an oil change only.” Can you imagine how frustrated I am? This is FIVE HOURS I’ve been sitting waiting. I tell her how unacceptable this is because the appointment was for both services. She argues with me saying I said “Oil change” ONLY. And never mentioned tire rotation.. I ask how can we go back and check what the appointment was for and she says “right here (points to the paper with summary of services) it says oil change because that’s what you told me”. You can go back and see what the appointment was made for. She didn’t do that. Obviously I’m upset and she doesn’t offer the slightest bit of understanding or willingness to fix this mistake. The whole experience was extremely rude and frustrating. The manager Joe Vega did apologize but when I asked him for a number from someone higher up that I can report what happened he gave me an Orlando body shop phone number? He also gave the excuse of Theo as well as himself have the flu.. why are they working directly with customers if they have the flu? Avoid this location if you value your time. Theo’s attitude was extremely rude and unhelpful. She should not work directly with customers if she can not right her mistakes and offer an apology. Another customer sitting beside me was also waiting for an update from Theo and commented on how RUDE and nasty her attitude is. EDIT : After asking for a number to call management we were given a phony number but finally found a way to contact a man named Johnathan Daniel’s. He was very apologetic and said he would consult with the man above him and get back to us with what they can do to rectify the situation. That was the evening of our appointment on Monday. Tuesday he called us and promised to get back to us and now it is Friday and we have called three times and left messages to call us about the situation. His promises of taking care of customers clearly are worth about the same as the customer service we receive from Greenway Kia in general. More