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Greenway Kia North - Service Center

Longwood , FL

4.3
1,634 Reviews

1,634 Reviews of Greenway Kia North - Service Center

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January 12, 2024

All good except long wait to wash car . Our mistake it didn't need it . More

by janesace49
Recommend Dealer
Yes
Employees Worked With
Female coordinator
Jan 12, 2024 -

Greenway Kia North responded

Thank you for sharing your feedback on our car wash. We are always working to improve here at Greenway Kia North and hope to earn those five stars next time. See you down the road!

January 12, 2024

The service was good, prompt, friendly,nice, I use the same service person because he is knows the car. More

by jhorvath0401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Andrew
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Gansham, Jose Vega
Jan 12, 2024 -

Greenway Kia North responded

We're glad to know that you've found a trusted service person at Greenway Kia North. We appreciate your feedback and are here for anything else you might need down the road!

January 11, 2024

I went to dealership with appointment for an oil change. It took service 4 hours to complete oil change. Too long of a wait. More

by Dabblacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer, service dept.
Jan 17, 2024 -

Greenway Kia North responded

I'm sorry to learn about the long wait you experienced for your oil change. We strive to provide efficient service and it seems we fell short during your visit. Your feedback is appreciated as it helps us improve our operations. If there's anything more you'd like to discuss or if we can assist further in any way, please reach out directly to me. Thank you, Jose Vega - Service Manager - 407-571-1234

January 11, 2024

They were very prompt in getting back to me about what the issues were with my car. Jennifer my service consultant was very nice ,professional and explained things . More

by recruiter53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer McClung
Jan 11, 2024 -

Greenway Kia North responded

We're so glad that Jennifer and our team at Greenway Kia North provided a noteworthy service experience for you. Here's to a smooth ride - see you next time!

January 11, 2024

Jennifer was very attentive to problems with vehicle and kept me updated throughout process. Jennifer is easy to talk to and explains things so you can understand. More

by ksmc70
Recommend Dealer
Yes
Employees Worked With
Jennifer in Auto Repair
Jan 11, 2024 -

Greenway Kia North responded

We're glad to know that Jennifer was able to assist you effectively and keep you updated throughout the process at Greenway Kia North. Thanks for your positive feedback!

January 11, 2024

Poor management Management was pushy didn't seem to appreciate our business. I'm done this is the third time I've done this More

by bobette.ethridge
Recommend Dealer
No
Employees Worked With
Cody
Jan 17, 2024 -

Greenway Kia North responded

Bobette, I'm sorry to read about your experience. We strive for a respectful and appreciative approach with all our customers, so it's disappointing to learn we fell short in this instance. Your feedback is valuable and will be used as an opportunity for improvement. If you're open to discussing this further, please reach out at your earliest convenience. Thank you, Jose Vega - Service Manager - 407-571-1234

January 11, 2024

Helpful, knowledge, friendly Very professional, speedy response and efficient service Please go away I've nothing else to say More

by Linwalker0
Recommend Dealer
Yes
Employees Worked With
Thea
Jan 11, 2024 -

Greenway Kia North responded

We're glad to know you found our team at Greenway Kia North helpful and professional. Thanks for taking the time to leave us a review!

January 11, 2024

Overall good. Did not inflate my tires to the proper inflation. Had to do that when I got home. More

by Larpc
Recommend Dealer
Yes
Employees Worked With
Service advisor
Jan 17, 2024 -

Greenway Kia North responded

While we're glad your experience at Greenway Kia North was positive, it's disappointing to see there was an oversight on our end regarding your tire inflation. We strive to deliver attentive service and I apologize for any inconvenience we may have caused. We hope we can welcome you back with a 5-star experience next time, and if there's anything else we can do for you, please reach out. Thank you! Jose Vega - Service Manager - 407-571-1234

January 11, 2024

I went to get an oil change, and get a recall notice fixed. Initially, when I called to schedule the appointment, they advised that they did not have parts in stock for the recall. I mentioned it again More

by cmm5512
Recommend Dealer
No
Employees Worked With
Theo
Jan 17, 2024 -

Greenway Kia North responded

I'm sorry to read about the confusion and inconvenience you experienced during your recent service visit. This is not indicative of the level of communication we strive for, especially when it comes to recalls and necessary parts. I'd like to personally assist in getting this resolved promptly for you - please reach out at your earliest convenience so we can discuss further details. Thank you, Jose Vega - Service Manager - 407-571-1234

January 11, 2024

Great customer service They care about your concerns and get the work done Great job More

by Buick772004
Recommend Dealer
Yes
Employees Worked With
Theodore w Bounds
Jan 12, 2024 -

Greenway Kia North responded

Reviews like this one make our day! Thanks from the Greenway Kia North team.

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