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Orlando Kia East - Service Center

Orlando, FL

4.2
1,633 Reviews
Call Service Center (844) 637-1389

1,633 Reviews of Orlando Kia East - Service Center

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May 18, 2024

Good reviews come from, people being exited about the vehicle they have just purchased. The service employees rip people off left and right! No point in dealing with the manager, she is the number one sc More

by Valentin0626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gina Carpio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shelby Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Greenway Kia East responded

I'm sorry to hear about your experience. We strive for transparency and honesty in all our services, so it's concerning to see this feedback. Please know we take these claims seriously and would like the opportunity to address them directly with you. If you're willing, please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 17, 2024

Service was good and the staff is friendly. Would recommend to a friend anytime for sure. More

by Minnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Greenway Kia East responded

Minnie, we are glad to hear that our Greenway Kia East team has taken excellent care of your automotive needs. Thank you for your recommendation!

May 17, 2024

Great customer service by KIA team and staff. Looking forward to the next service. My agent was knowledgeable and informative. More

by Lafatek06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Greenway Kia East responded

We're glad to know you had a great experience with our knowledgeable team at Greenway Kia East. We look forward to seeing you for your next service!

May 17, 2024

Very good attitude to the customer and fast system I will recomend that service from your staff More

by VOORHESJASON14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2024 -

Greenway Kia East responded

Thanks for your glowing review and recommendation of Greenway Kia East - we look forward to serving you for miles to come!

May 17, 2024

Terrible Terrible Terrible! ! They made an appt.for my recall, wasted an hour of my time, then tell me they have to order part!!!! 1 to 2 days they would contact me, we're at the More

by DOOBER1119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2024 -

Greenway Kia East responded

I'm sorry to read about your experience with the recall appointment and the delay in communication. This is not reflective of the efficient service we aim for, and I apologize for any inconvenience caused. We'd like a chance to rectify this situation - please reach out at your earliest convenience so we can discuss this further. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 17, 2024

I have been very satisfied with the service for the most part just not happy with what they charge for some of they services More

by Lyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2024 -

Greenway Kia East responded

Lyle, we appreciate your feedback and are glad to know you've been satisfied with our service at Greenway Kia East. We're always looking for ways to improve, so your comments about the charges will be taken into consideration.

May 16, 2024

Was a long night but we made thru big monthly payments but guy help us big time. More

by AZELF.SALTLAKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Navedo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicolas Santiago, Darrien Dickson
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May 16, 2024 -

Greenway Kia East responded

Thank you for your patience during your visit to Greenway Kia East! We are so glad our team was helpful and ensured you were taken care of. Safe travels!

May 16, 2024

Had so many problems with my car since i took it here , Shelby gave me nothing but attitude anytime something was wrong with my car couldnt give me full explanations , would never recommend coming here eve More

by KIARACOLLZAZO86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shelby Bishop
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Greenway Kia East responded

Kiara, I'm sorry to hear about your experience. Our team strives for excellent customer service yet it sounds like we may have left you with a different impression. Your feedback is important and will help us improve our services moving forward. If you're open to discussing this further, please reach out at your earliest convenience so we can address any unresolved issues directly with you. Thank you, Ginam Carpio - Service Manager ginamcarpio@greenwayauto.com

May 15, 2024

They was very friendly, but i wasn't pleased my recall didn't get done. More

by PECAN863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
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May 16, 2024 -

Greenway Kia East responded

Thank you for taking the time to share your experience. I apologize for any oversight with completing your recall and would be happy to set up a time to get this resolved for you. Please feel free to reach out at your convenience! Best, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

May 15, 2024

Good service! Thank you for the prompt service and good communication skills, I appreciate you all make it a good experience. More

by KARLAIZBEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fin
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May 15, 2024 -

Greenway Kia East responded

Karla, we're glad to know you had a good experience at Greenway Kia East! We appreciate your kind words about our service and communication. Thanks for choosing us!

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