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Orlando Kia East - Service Center

Orlando, FL

4.2
1,551 Reviews

1,551 Reviews of Orlando Kia East - Service Center

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April 14, 2024

I purchased my EV6 , 2023 CPO, August of last year. No pressure or markup we got a fair deal!we Recently had slow leak in one tire and was planning a trip on Friday. Called Greenway Kia East and sp More

by FredW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fiyin Adeyeye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Greenway Kia East responded

Fred, it's great to know you had a positive experience with Fin and the rest of our team at Greenway Kia East. We're here for any future service needs or questions about your EV6! Safe travels on your trip!

April 14, 2024

Only reason i go here is because it is close to the house , when my motor went out they had car for three months and never gave me a loaner or put me in a rental car why they put a new engine in my car , jus More

by SYCODON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Alejo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Greenway Kia East responded

We're sorry to see that your experience with us hasn't been up to par. It's important for our customers to trust the service we provide, and it seems like we've fallen short in this regard. We'd appreciate an opportunity to discuss these matters further, so please feel free to reach out at your earliest convenience. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

April 13, 2024

They are aways polite, honest, personable and accurate! Carlos remembers me and explains service options well and gives me good recommendations based on my car and budget. More

by LUNA2690
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Urdaneta in 2018/2019 sold me my car, I believe.
Apr 15, 2024 -

Greenway Kia East responded

We're glad to know you've had such positive experiences with Carlos and our team at Greenway Kia East! We appreciate your trust in us for honest, personable service. Thanks for the review!

April 12, 2024

Service provided was on time and great customer service. Vehicle was in good condition when received More

by LZPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Greenway Kia East responded

Thank you for choosing Greenway Kia East, we appreciate your positive feedback!

April 12, 2024

Josh was amazing he paid great attention to not only my vehicle but me as a client in my opinion Josh is one of your best asset that your team has a person that I would highly recommend to anybody. More

by Bryan Sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Greenway Kia East responded

Bryan, we're delighted to know that Josh provided you with such a great experience at Greenway Kia East. We appreciate your recommendation and are glad to have you as our customer!

April 11, 2024

Service team is courteous and the techs do a professional job, every time. But several weeks ago I was told that parts had been ordered to repair my jammed sunroof. I dropped in to inquire and was told that More

by James xx.hilaire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby
Apr 11, 2024 -

Greenway Kia East responded

James, we appreciate your feedback and patience. It's great to know our service team has been professional, but it sounds like there was a miscommunication regarding the parts for your sunroof repair at Greenway Kia East. We'll look into this right away!

April 11, 2024

Took my 2023 K5 in for a software update and have them change a loose rear right chrome trim which they ordered the wrong part /wasted half of a day. Waiting for the new one which according to the advisor More

by Sammymuck
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Westberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Greenway Kia East responded

Sammy, I'm sorry to read about the inconvenience you've experienced with your vehicle's trim and software update. We understand how frustrating this can be and we want to make it right. Please reach out so that I can ensure the correct part is ordered and installed promptly for you. Thank you, Ginam Carpio - Service Manager - ginamcarpio@greenwayauto.com

April 11, 2024

Very efficient, clean, and clear on what they say. Thankful for the service I got! More

by eruiz06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Greenway Kia East responded

Thank you for your confidence in Greenway Kia East, and for your business. We are grateful to have you as a customer!

April 11, 2024

Shelby was great! She was able to squeeze me in to get my vehicle serviced and recalls taken care of even though I mistakenly went on the wrong date. Disappointed More

by gian.arismendi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shelby Bishop
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Greenway Kia East responded

Gian, it's great to know Shelby was able to accommodate you at Greenway Kia East. We appreciate your feedback on the snacks and additional services - we're always looking for ways to improve our customer experience!

April 11, 2024

Fast service procedures in the shop, very organized, and conscientious about guests waiting time during repair process More

by rd3311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Alejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Greenway Kia East responded

We're glad to know you appreciated our efficient service at Greenway Kia East! We always aim to respect our guests' time. Thanks for the positive feedback!

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