Greenway Hyundai Orlando - Service Center

Best service A dealership is just as good as its service and parts department are...and service at this site is super, so is the parts front counter person. My ex A dealership is just as good as its service and parts department are...and service at this site is super, so is the parts front counter person. My experience was enhanced by John’s extra care. I had to drop my car early in the morning and the night dep box did not have envelopes:; I looked around and found a little piece of paper where I wrote my name and phone number and I squeezed into the key ring and dropped it in the slot. John found the piece of paper stucked in there and called me for details , he could barely make out my hasty handwriting but his extra Care saved the day. Also, the parts counter guy, very nicely searched prices for items I may need. The parts department is NOT clearly marked but he helped me find it. I did not catch his name , thanks. As I mentioned, a dealership may have the greatest sales team but is is the service and parts department that keeps me coming, by the way, the coffee machine is broken :( Liliana More

Flat tire Took my 2015 Genesis in for New tires and oil change. Also needed to change a turning signal. I was told it would take 3 hours so they should take me Took my 2015 Genesis in for New tires and oil change. Also needed to change a turning signal. I was told it would take 3 hours so they should take me home and drive me back. When I bought the Genesis I was told there would always be a loaner car. At 5:30, 9 hours later, the picked me up. When I went out to the car the next morning one of the tires was flat. I pumped it up and returned it. Two hours later it was returned, because it was "expedited". They said it was a defective valve stem, I.E. they didn't screw it back in. It had to be defective so they could charge Hyundai for the repair. Orlando Hyundai is not only incompetent, but also crooked. More

Bad customer service I have had my Hyundai Sonata for over a year. Every time I need my vehicle serviced I bring it to this dealer. Every time I have been through service I have had my Hyundai Sonata for over a year. Every time I need my vehicle serviced I bring it to this dealer. Every time I have been through service it is terrible customer service. One time I waited over two hours for just an oil change. Every time you leave the vehicle there and then call to check on it to see if it's ready you can never get a hold of someone or they transfer you to the wrong person. Today when I picked up my car for 60,000 mile maintenance it was very expensive for one thing and they pulled up the wrong vehicle for me when my car was ready. Then they couldn't even pull my right vehicle around to me they made me go through a bunch of cars with my key trying to check to see which one was mine. In my mind it should've already been pulled up for me considering I spent about $600 on service. I will never buy from this dealer again. It is terrible every time I have to go through the service department. The last time when I had my car tires rotated they put something on backwards so the car was driving wrong the whole time. The service manager had to get involved and fix it himself. He was very apologetic but it should've never happened to begin with . Every time there seems to be problems With this place . More

Orlando Hyundai is very professional! I just bought my 2017 Tucson last night with Suzie Clark. I will not go anywhere else when shopping for a car! The staff at Orlando Hyundai are very p I just bought my 2017 Tucson last night with Suzie Clark. I will not go anywhere else when shopping for a car! The staff at Orlando Hyundai are very professional. Suzie is the person I ask for and has no problem answering any of my questions about the car. She helped me get everything set up before leaving and made sure I knew how the navigation worked, etc. I am very happy with my purchase and when my lease is up I will be going back to her again for my next car. More

3+ Hours I scheduled an early appointment because the last time I came to get an oil change the wait was 4 hours even with an appointment. Flash forward to I scheduled an early appointment because the last time I came to get an oil change the wait was 4 hours even with an appointment. Flash forward to today and I'm waiting again. Two days of work missed for nothing. I would not recommend this service station. You could buy a car faster than they can change the oil. More

BSD problems Our blind spot detector was not working , Justin took care of it and put us in a rental for 2 days. When we picked up the vehicle, it was very clean i Our blind spot detector was not working , Justin took care of it and put us in a rental for 2 days. When we picked up the vehicle, it was very clean inside and out. Hats of to Justin Ledesma for being an outstanding service advisor. Now if I could only get the Blue Link working correctly. More

Great Service as usual! We have bought 2 vehicles from this dealership and I will only use Jay Ferrell as my Service writer. He is friendly, knowledgeable and professional. We have bought 2 vehicles from this dealership and I will only use Jay Ferrell as my Service writer. He is friendly, knowledgeable and professional. More

Regular service appointment I have been bringing my car for service since day one with Darryl. Even though he was completely booked up for the day and I was scheduled with anothe I have been bringing my car for service since day one with Darryl. Even though he was completely booked up for the day and I was scheduled with another Technician, he made room in his schedule to take care of my car. I appreciated this very much. He has serviced my car since day one and ensures I keep up with my regular maintenance. He is very pleasant to conduct business with regarding my car. More