Greenway Hyundai Orlando

Extremely rude and unprofessional - EDGAR (Manager).I Extremely rude and unprofessional - EDGAR (Manager). I called in yesterday to find out about a vehicle and was told they were expecting a few by th Extremely rude and unprofessional - EDGAR (Manager). I called in yesterday to find out about a vehicle and was told they were expecting a few by the end of the month. I asked the sales person to get me pricing since I was looking at getting a used one, but based on pricing it might be worth spending a little more to get a new one. I finally got a call back after hearing nothing yesterday and this "Sales Manager" Edgar called and said the vehicle is in, but only if I am willing to pay $5000 ontop of MSRP (plus probably other dealer fee's). I explained that while I am happy the car came in, I am not willing to pay the extra $ 5000 because his competitors are charging $2500 with no dealer fee's added. Some other dealerships are charging more. He spent the next 20-30 minutes or so talking down all the other dealerships who want me to come in and put a downpayment and that they never actually end up delivering the car or they add charges at the end which are dealer installed stuff which the manufacturer doesn't provide, that the dealer actually adds them. I explained that everything he just spoke negative about is exactly what his dealership offered me yesterday when they did not know exactly when they were getting the car in. Now that the car in he's saying it's a standard trick. He said it's true it's standard but he has the car right now if I am willing to pay $5000 over. I explained again that I am willing to match his competitors at $2500 because it is true that the dealerships are all ripping off the customers because of the high demand, but it does not make sense for me to pay $2500 extra to save time for a few weeks. He continued on again telling me that the used ones are selling for 57K and I explained that carmax has multiple used under $49. I also told him that everything I said about his competitor I have in writing if he would like to see to match it. He spoke highly negative again about all the other dealers about the things his sales guy himself said to me yesterday and hung up the call saying I guess it's not for everyone. Keep in mind that this was a normal conversation and he was a complete unprofessional xxxxxxx to say that and hang up. During this conversation, he spoke 95% repeating himself and I only got about 5% in. So, based not even on the fact that they are trying to rip off people by forcing them to pay $5000 ONTOP of whatever fee's they have, or on the fact that they are talking so negative about dealers that are their competitors but still Hyundai dearships - I think it's not worth doing business with them just based on the level of unprofessionalism this guy showed. Imagine if you experienced any issues what type of help you would receive if this is what you receive during the portion in which they GENERATE money. I'll be heading to the other dealerships personally. More

Don’t go here for service!! They will rip you off and will lie to you about what your car needs!! They told me I needed break fluid flush, new rear break pads. Took it somewhere else to be checked again, will lie to you about what your car needs!! They told me I needed break fluid flush, new rear break pads. Took it somewhere else to be checked again, turns out, I didn’t need it. Took my car there for an oil change, they didn’t reset the gauge nor change the sticker. I guess I need to take it somewhere else to check whether they dod an oil change or not. No integrity at all!! More

CALLED ABOUT A CAR I SAW ON LINE. WHEN THE SALESMAN ROHAN CALLED ME & SAID HE WOULD NOT CHARGE ME ANY DEALER FEES. I TOLD HIM TO SEND ME THIS PRICE IN WRITING,BUT NEVER DID. CALLED & TEXTED NO RESPONSE. I A CALLED ME & SAID HE WOULD NOT CHARGE ME ANY DEALER FEES. I TOLD HIM TO SEND ME THIS PRICE IN WRITING,BUT NEVER DID. CALLED & TEXTED NO RESPONSE. I ALSO TRIED TO GET A MANAGER TO CALL ME ,BUT AGAIN NO RESPONSE. STAY AWAY More

Nothing but problems. Never should have brought a car here.Selling unneeded warranty selling oil change package that is free.Service dept sucks,I was told parts were ordered that never were. This is how here.Selling unneeded warranty selling oil change package that is free.Service dept sucks,I was told parts were ordered that never were. This is how they treat people that buy new cars from them. The vehicle in question is a 2021 Santa Fe. Do yourself a favor and stay as far away from this place as possible. More

So many things wrong with this place! Don’t buy from here!!!!! Nothing but issues since I got my brand new Santa Fe on 8/1. Should’ve known it’d be all downhill when they Put on the paperwork the car here!!!!! Nothing but issues since I got my brand new Santa Fe on 8/1. Should’ve known it’d be all downhill when they Put on the paperwork the car had 24 miles on it, when I got in to drive it off the lot it said 263! Didn’t notice before signing because test drove another car. And by then, they had already submitted to my credit union and didn’t want to mess up the financing. Then when we drove the car home to east side of town noticed the rear seats shaking terrible & the front end had a slight wobble. Brought it back for them to fix a door ding from the lot & their response to the shaking was the tires had possible flat spots & to drive the car for 1500-2k miles to correct itself. I then took it to holler Hyundai because the rear seats shaking are annoying and wanted a second dealer to look & diagnose. Sure enough flat spots in tires. Trying to get ahold of someone to get this resolved and no response regardless of communication method!!! More

On July 25th, 2021, I purchased a 2015 Ford Fusion from your company Greenway Hyundai of Orlando, with the understanding that I was purchasing a certified vehicle with a functioning motor. On the day of pu your company Greenway Hyundai of Orlando, with the understanding that I was purchasing a certified vehicle with a functioning motor. On the day of purchasing the vehicle, Greenway Hyundai service team was very pleasant, and helpful, and ensured me that all used cars were fully inspected and certified before being sold. On August 3rd, 2021 I decided to take the car to my local Ford dealership (Paradise Ford) for an inspection due to the check engine light coming on. I was informed by Paradise Ford dealership that the car had a blown head gasket and needed to be repaired. I immediately contacted the service manager in which I was instructed to bring the vehicle in to the service department. As of to date, the vehicle has been in their service department possession since 8/4/2021 and the communication has been little to none existing. The past Thirty-three (33) days have been filled with broken promises and lies concerning repair timelines, solutions, and call backs for updates. Since 8/4/2021 my family and I have called Greenway Hyundai over forty times and only received 4 call backs with lies such as the wrong motor being ordered 8/12/2021, the motor came in, but it didn’t fit because someone ordered the wrong motor again 8/19/2021, and the motor was ordered 8/25/2021 and the car will be ready by 9/7/2021 as promised on 8/30/2021. On Friday September 3, 2021 I called and was informed that the motor had not arrived at Greenway. Greenway managers dodge phone calls, give false deadlines, and continuously lie when promising to call back with an update. I personally do not recommend purchasing a vehicle from Greenway Hyundai Orlando. More

They offered me a deal to pay off my loan faster which turned out to be phony. Principal went from 12,000 to 20,000 turned out to be phony. Principal went from 12,000 to 20,000 More

So when you see the price of the car online they show you different after you get there also they tried to put me in an expsive car I said no I ain't want that so they should me a different one and charged s different after you get there also they tried to put me in an expsive car I said no I ain't want that so they should me a different one and charged same price of the first one did not know till after I signed then I did trade in and down payment and they never lower the price they say all these dealer fees and bull crap that they can have some one call me to run the number I don't want that I want the real explation to what happens to my trade in cause come on they never bought my old car from me they saved money actution it out and made more money so they can do me a favor and lower the price when the made and got paid for the new car and old car and down payment they were all worried about some score that they will help me with a free incitive but never solved my issues yes they took gap and warranty off lower it down but never made it to the price of the down and trade in the finance people will pull a fast one try everything they can do to be nice help you out and everything when you give them good score maybe to get a bounces pay for good rating you don't here from them no more they claim they want to be your friend but friends have each others back not them no more I'll go to CarMax never had this issue with them and I advice everyone else to go to CarMax to and to watch out from this place More

James is amazing at his job! Very informative throughout the whole process As this is my first car. Great experience! the whole process As this is my first car. Great experience! More

James Williams is THE MAN!! James is a straight shooter and he will tell it to you honestly with no fluff. You give him your parameters and specifications for vehicle and price… that man’s gonna work his and he will tell it to you honestly with no fluff. You give him your parameters and specifications for vehicle and price… that man’s gonna work his backside off to get you what you want. Initially, we weren’t going to trade a vehicle in but we decided it would be a great idea about midway through the process. James switched gears, got us a great price for our trade and made the deal on the Palisade PERFECT for us! We had a budget and he helped us stick to it. In the end, we were not sold a vehicle, we were aided in purchasing our dream car. I wasn’t sold something… I bought something. The difference is the seller having the heart of a teacher to educate you on the options and work to get you what is best for you. We weren’t pushed into unnecessary add-ons or price points. James listened and went to bat for us. Without hesitation, we would recommend James and Greenway Hyundai Orlando! Thanks James! You made this family very happy!! More