Greenway Ford

Insignificant spare part for a old car 1998 Mustang SVT. I required a clutch cable retaining clip that holds clutch cable into gearbox bellhousing. A small part of little value The spare p 1998 Mustang SVT. I required a clutch cable retaining clip that holds clutch cable into gearbox bellhousing. A small part of little value The spare parts technician was unable to find the part on his computer system and advised that he could not supply me with one. About 10/15 minutes after my inquiry guy called back and said he located the clip on the system did not have it available but could get me one in 3 days. For apart worth less than $10. i think this is outstanding customer service . Many thanks David G Fecitt. More

Horrible experiance I contacted this dealer about the purchase of a car, I do not live in the area of the dealer so I was unable to go to the dealer. After negotiating a I contacted this dealer about the purchase of a car, I do not live in the area of the dealer so I was unable to go to the dealer. After negotiating a price with a sales manager for over 15 hours I got a text message from him stating the car was in negotiations with someone else. I then spoke with his boss and she explained to me that he did not even tell her that I was interested in the car and did not get the price we agreed on cleared by her. They sold the car to who ever was in the dealership at that time and did not give me the opportunity to purchase the car even though I already had a deal with the sales man. More

Worst Service deapartment ever. Bought my mustang gt 3 years ago from greenway. Car makes a clunking noise every time I shift took it to Greenway twice to have it checked first they Bought my mustang gt 3 years ago from greenway. Car makes a clunking noise every time I shift took it to Greenway twice to have it checked first they told me it is the torsion bar bushings(which does not exist on Mustangs) causing noise and was charged $120, second time I was told they are going to open the rear end it may not be covered under warranty I asked my service advisor Woody if my after market suspension parts on the car can be blamed for the issue he said NO on the phone and next day he told me that pinion ring and gears needed to be replaced and it will cost $1400 and it won't be covered under warranty because they assume I was drag racing without even checking with Ford. Had to pay $420 for the diagnosis. Took the car to somewhere else learned that nothing was wrong about my pinion gears. Learned my lesson stay away they have no idea what they are doing. More

Purchase of a Used Car Purchased a used 2008 Trailblazer from Abner who was extremely nice. Window motors went out in a matter of a day or two. Had them repairs and got noth Purchased a used 2008 Trailblazer from Abner who was extremely nice. Window motors went out in a matter of a day or two. Had them repairs and got nothing in return from Greenway. Robert Gomez and Theresa Hordge offered us 2 oil changes and a tank of gas but we do not live closeby. We spent over $350 for the repair. Won't be back to Greenway. More

Great recovery! UPDATE: Greenway Ford contacted me and the issue has been resolved. We came to a fair agreement and I am happy to say that I have ordered a new Must UPDATE: Greenway Ford contacted me and the issue has been resolved. We came to a fair agreement and I am happy to say that I have ordered a new Mustang. Everyone was very professional and I had a good experience. I now recommend this dealership!!! --- I went to Greenway Ford to purchase a new Mustang. After a test drive I decided to make and order. After waiting a long time in the lobby I was made an offer on my trade that was well below the KBB value but the price of the new vehicle was acceptable so I wanted to move forward with the deal. I was give two documents that outlined the specifications and pricing which a manager and I signed. I paid a $1000.00 non-refundable deposit to order the new car. The next day I got a call from the manager saying there was a mistake and the car would cost approximately $3000.00 more than on the signed documentation. I was told that I could still order the car for the original price but it would be without my specified options. I told him this was unacceptable and they should honor the agreed upon price on the signed documents. The manager refused without any negotiation and I was refunded my deposit. As the customer I would not have the luxury of having my deposit refunded if I were to want the price changed after an agreement. I understand that mistakes are sometimes made but we had signed documentation with a monetary transaction. I would be willing to change this review if I were given a more competitive offer for my trade and/or a discount on the new car. More

GO somewhere else for car buying xx tactics, salesman strings you along, under valued our trade, theirs is at top of resale, emails sent everyday, then they asked what can they do to xx tactics, salesman strings you along, under valued our trade, theirs is at top of resale, emails sent everyday, then they asked what can they do to make a deal. Told them what I was willing to do, I went up 1000 to meet them in the middle, we where 2000.00 apart. Returned email saying great news (I would be happy). xx they did not come down and all still wanted exact same price no negotiating on their end. they never came down on the price. Don't waste your time, a lot of better dealers out there to work with. More

Best Car Buying Experience I've Ever Had My sales consultant was Juan Mangual. I can honestly say I couldn't have asked for a better car buying experience. I have a lot of animosity towards c My sales consultant was Juan Mangual. I can honestly say I couldn't have asked for a better car buying experience. I have a lot of animosity towards car dealerships due to less than perfect (or ethical) experiences. I honestly feel Juan was honest, sincere, and followed through with what he said. Overall I’m extremely happy with my purchase and look forward to doing business with Greenway Ford in the Future. -Travis Byrd More