Greenway Ford

sadly unhappy So this week i purchased my second vehicle from this dealership. I got a 2013 ford escape. On the test drive we(salesman Steven and me) noticed there So this week i purchased my second vehicle from this dealership. I got a 2013 ford escape. On the test drive we(salesman Steven and me) noticed there was no wiper blade when i went to turn them on. Ok no big deal. Did he test drive and went back to finish up paper work. On the way back we found out the backup had not been installed. Since that was a feature i wanted i made sure to them about it. Once back Steven ran off to fix those minor issues. While the long wait for the finance guy to be free i was asked by multiple people if i had been helped which was nice. Finally got into the finance office and was dealing with paper work. My monthly payment went up from what was quoted but it happens. Once out i was told that i would have to go to an off site 2nd party to install the back up camera. Ok still no huge deal. After 7 hours i had keys in hand and ready to roll. Next day on the way to work while setting up my console i noticed that the computer had not been reset and the old owners information was all still there. OK again no biggie. On the drive in to work my tpms light turned on. I know some stuff about cars. I know that when that light comes i check the pressure of the tire. I did that as soon as i could. All seemed OK. I called ford and they said to bring it in. I did the next morning they were available before work. They checked it out and said it was missing the tpms sensor.....ya not OK. So i called Steve and he had me bring it in to reconditioning. Once again a day off i show up at 8 am......its now 10:30 am no idea how much longer and the worst part is after this im supposed to take to the 2nd party place for the camera. The catch? It may take 4+ hours for that....loosing basically 2 days and one morning for a "certified pre-owned" not exactly the experience i was hoping for. *Edit later in the day* It is now 7pm, i have no vehicle, cant goto work tomorrow, and am extremely disappointed. aside from using 2 full days off to deal with this issue, i now have to sacrifice a work day due to not being able to drive to work. and the response? "sorry" really??? well thats the last vehicle my family or me will ever be purchasing there. More

GOOD EXPERIENCE Well first off I miss LINTON HARRIS my regular salesman! He was the best! That being said I like Adam Hurley nice guy (he could smile a little more). Well first off I miss LINTON HARRIS my regular salesman! He was the best! That being said I like Adam Hurley nice guy (he could smile a little more). And I also worked with Teresa she is the sweetest, went above and beyond to make me happy! Thank you, More

Made it Palatable None of us really enjoy the whole car buying process/experience. However, we came in prepared and had done our research. Matthew & Jose were very None of us really enjoy the whole car buying process/experience. However, we came in prepared and had done our research. Matthew & Jose were very courteous, respectful and accommodating during our entire purchase process. Albert in the F & I department was as well very courteous, professional and helpful. I have purchased many cars and this visit was buying our daughters first car on her own and THEY MADE IT A WONDERFUL EXPERIENCE. Thanks so much Matthew, Jose & Albert for all you did. Very Appreciative :) More

Returned my car in worse condition I drove my 2005 Mercury Mariner in for service on an issue causing my car to randomly turn off with the anti theft light on. The car was running ok an I drove my 2005 Mercury Mariner in for service on an issue causing my car to randomly turn off with the anti theft light on. The car was running ok and could still use for transportation to work. The dealership had the car for 2 days and I had to call them to get information. After the two days I called to get a check up. Mr Addison(my mechanic) then told me he didnt know what had been done to the vehicle and he would check. He called me 2 hours later and told me to junk my car and that it was going to be $5,000+ worth of work. They were "kind" enough to waive my diagnostic fee and when I went to drive the car off the lot it barely started and would barely move(less than 20mph). I drove it right back and asked what they had done to it. Mr. Addison informed me that all they did was check the codes and put 10 miles of test driving on it. I had the car towed to another mechanic and got the whole car fixed for $900, all it needed was a new PCM, coils and a spark plug. Mechanics like this should have a hard time sleeping at night. More

Amazing Experience at Greenway Ford! I can honestly say that working with Juan Mangual on the purchase of my new vehicle was the best buying experience of my life. From his first call (I I can honestly say that working with Juan Mangual on the purchase of my new vehicle was the best buying experience of my life. From his first call (I submitted an internet request), to meeting with him, and then driving my 2016 Ford Escape off the lot, I could not have asked for a informed, courteous, and attentive salesman. He was never pushy nor did he seem in a rush to get me out the door. Juan was just amazing, as was Albert Dehalt, Finance Manager. Albert took his time explaining all the paperwork and answering my questions. Greenway Ford is blessed to have such a wonderful group of people working for them and looking out for their customers. We will definitely buy/lease from them again! More

Wonderful Caring Group Best experience ever. Everyone's so friendly and have your best interest in mind. There's Thousands of great quality cars to choose from. Wonderful sa Best experience ever. Everyone's so friendly and have your best interest in mind. There's Thousands of great quality cars to choose from. Wonderful sales team. More

Greenway haggle free Juan Mangual at Greenway Ford is an excellent salesman. He does whatever he can to accomidate your needs and get the deal to work. This is a pressure Juan Mangual at Greenway Ford is an excellent salesman. He does whatever he can to accomidate your needs and get the deal to work. This is a pressure free dealership with friendly service. More

Informative, helpful, and lots of hospitality. From meeting Steven Oliver, who helped me with my transition into a new car at Greenway Ford, to the moment I pulled off the lot, I was very well take From meeting Steven Oliver, who helped me with my transition into a new car at Greenway Ford, to the moment I pulled off the lot, I was very well taken care of. I felt like I was treated with plenty of attention, provided with exactly what I needed, and finally I was given a variety of choices to choose from instead of being sold something the dealership wanted off the lot. 5 stars to Mr . Oliver, and to Greenway Ford. More

Very good experience Michelle Magyar was very helpful and I'm extremely pleased with my vehicle. No pressure and very knowledgeable about the Escapes I was looking at. Michelle Magyar was very helpful and I'm extremely pleased with my vehicle. No pressure and very knowledgeable about the Escapes I was looking at. More

Buying a vehicle experience. Troy, Michelle & Dale were excellent to work with and made buying my new Escape a very positive experience. They very knowledgeable about the Escape & Troy, Michelle & Dale were excellent to work with and made buying my new Escape a very positive experience. They very knowledgeable about the Escape & financing options available. They were a pleasure to work with. More