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Greenway Ford

Orlando, FL

2.8
1,187 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,187 Reviews of Greenway Ford

May 19, 2021

Very evasive on the actual price of the vehicle and interest rate. Kept quoting payments not actual price. Dealership rules for credit card usage to restrictive More

by vj4evr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faysle, Rafael Caputis
Jun 20, 2021 -

Greenway Ford responded

I assure you that it is never our intention to mislead our customers here, and I'm disappointed to see this review. I would be more than willing to speak with you directly about what happened and ensure that we do what we can to clear up any confusion. Unfortunately, I am unable to find your contact information based on this review. Would you consider giving me a call? Thank you, David Nelson - Customer Relations Director - 407-275-3200 x4357

May 18, 2021

Misleading not only did they Charge Us $4000 more in hidden Fees But they Also won't Honor the Deal to Put Leather Seats we trusted them and didn't get it in writing Now they won't even get on the Phon More

by lorpinzki
Price
Recommend Dealer
No
Employees Worked With
Jordan, , Rafael Caputis, Hassan Abadi
Jun 20, 2021 -

Greenway Ford responded

It is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not more clearly outlined from the get-go. It is disappointing to hear that you have had trouble reaching our team and I will share your feedback, so we can work on streamlining our communication for the future. I understand your frustration, but I would like to speak with you directly and see what I can do to assist you. I will look for your contact information, but please feel free to give me a call as well. Thank you, David Nelson - Customer Relations Director - 407-275-3200 x4357

May 17, 2021

Osama Faraj was great to deal with and made the purchase easy for me, dealership junk fees is reason for 3 star rating, 1148 tacked on to sticker in dealer fees. Also if you go into dealership you feel tra More

by tster1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Osama Faraj
May 18, 2021 -

Greenway Ford responded

This review is a bit disappointing to read. I assure you that we do strive for competitive pricing here, and I would be more than willing to speak with you directly about what happened and ensure that we clear up any confusion. Please don't hesitate to give me a call. Thank you, David Nelson - Customer Relations Director - 407-275-3200 x4357

May 15, 2021

Kevin in your service department was my representative.Kevin was professional and personable, he kept me updated on the progress of my repair.Great Job More

by markannis1958
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
May 17, 2021 -

Greenway Ford responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Kevin took such good care of you here at Greenway Ford, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

May 14, 2021

Muy buena atencion al cliente me atendieron a la hora indicada y me entregaron mi vehiculo a tiempo, todo fue de acuerdo a lo indicado More

by Luis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marvin Santos
May 17, 2021 -

Greenway Ford responded

Apreciamos la reseña Luis! Nuestros clientes son nuestra maxima prioridad y es excelente oír que este se reflejó en su visita. Gracias por su negocio y esperamos trabajar con usted en Greenway Ford la próxima vez!

May 03, 2021

The communication was great from beginning till end .I ask for real-time videos and they were sent without hesitation. I felt like I was right there. More

by Speedo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian
May 03, 2021 -

Greenway Ford responded

Thank you for sharing this fantastic feedback! We are delighted to hear that you're satisfied with our service and appreciate you trusting Greenway Ford with your business.

April 27, 2021

Michael Jubran was the one who helped me get my car, I told him what I wanted & he stopped at nothing to make sure I left with what I wanted when I came. The only problem I can say I had was when I kept b More

by Christina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Jubran
Apr 28, 2021 -

Greenway Ford responded

Thank you for taking the time to leave us this review and feedback. While I am pleased to hear that you had a good experience working with Michael, I am a bit disappointed that our financing process didn't leave you with the same positive impression. I will be sure to share this with my team and ensure that we improve our communication going forward. We do hope that you continue to enjoy your newly purchased vehicle, and if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, David Nelson - Customer Relations Director - 407-275-3200 x4357

April 23, 2021

Very satisfied with service at Greenway. They addressed my concerns and other issues such as a recall notice that I was unaware of. They also kept me updated with the status of the work being done. More

by bevcoop6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Apr 26, 2021 -

Greenway Ford responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Greenway Ford, and we will certainly let our team know that you appreciate their help. If you ever need anything else, don't hesitate to come back and see us again!

April 23, 2021

Best experience. Great help, deal, and service. Thanks to the financial agent Matt, Tito and Miguel. The friendliness and the time that they took was a lot better than most dealers. More

by Santiago.angel1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tito Burgos, Miguel Ortiz, Matt Shamsheddini
Apr 26, 2021 -

Greenway Ford responded

Thank you for taking the time to leave us a review! We couldn't be happier to hear that Matt, Tito, and Miguel all took good care of you here at Greenway Ford, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

April 21, 2021

Terry in the service department is awesome. He is very courteous and explains everything that will be done during service. I highly recommend him a trustworthy service advisor. More

by creese2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Bennett
Apr 22, 2021 -

Greenway Ford responded

Thank you for the review! Terry is an excellent member of our team at Greenway Ford, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

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