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Greenway Ford

Orlando, FL

3.3
1,180 Reviews

9001 E Colonial Dr

Orlando, FL

32817

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1,180 Reviews of Greenway Ford

August 16, 2021

Excellent customer service! Craig was very attentive and sent updates messages while the service was being performed. More

by VL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig (services)
Aug 17, 2021 -

Greenway Ford responded

Thank you for the excellent feedback and for allowing the Greenway Ford team to serve you! We're glad we're doing an outstanding job. Come back again soon!

July 29, 2021

Frank was very attentive and found the answers I needed, even by grabbing shop manager. I had an excellent experience. This was the service I became accustomed to at Greenway Ford. More

by Titan407
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Jul 30, 2021 -

Greenway Ford responded

It's great to hear that Frank was attentive and answered all your questions. We're honored that you had a good experience and that we delivered on your great expectations. We appreciate the 5 stars at Greenway Ford!

July 16, 2021

I had a recall on my vehicle and it was a very smooth process. Everyone was courteous and professional. I was impressed from start to finish. More

by lgouveia24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tammy
Jul 16, 2021 -

Greenway Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! We are happy to hear we could assist with your recall and get you back on the road in no time. All of us at Greenway Ford wish you many safe and happy miles!

July 15, 2021

Awesome service by Terry Bennett! My first time getting service from Greenway. I was treated very well and everyone did a wonderful job. I’ll be back! More

by marty_phillips
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Bennett
Jul 15, 2021 -

Greenway Ford responded

Hi Mr. Phillips-- Thanks so much for your 5-Star review of Greenway Ford! We are always happy to hear that our customers enjoy their experience and the outcome of their service. We will pass along your kind words to Terry. We're honored to have earned your business.

July 13, 2021

Bunch of crooks at this dealership!!! Finance guy snuck in a $3200 extended warranty without telling me gave no paperwork or anything. Do not buy a vehicle from any dealership that starts with greenway!!!! More

by Greenwaysucks
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Josh Mowrey
Jul 23, 2021 -

Greenway Ford responded

This review is disappointing to hear, as it is never our intent to mislead our guests. It sounds like there may have been a miscommunication about the terms of your deal, and I'm sincerely sorry for any inconvenience it has caused you. I'd love to look into this to better understand what went wrong and see if there is anything I can do to rectify the situation. Would you please give me a call at 407-275-3200 x4357 so we can discuss this together? I am unable to gather your contact information from this review. Thank you, David Nelson - Customer Relations Director

July 12, 2021

Very knowledgeable and patient. Answered all my questions about car. Told him what I wanted and he brought up exact car. Very happy with purchase. More

by glynstmom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Troy Burns
Jul 12, 2021 -

Greenway Ford responded

Happy customers make us happy! We are so glad to know that you were able to drive home from Greenway Ford in the right vehicle for you. Congratulations and thank you for your business!

June 25, 2021

I made an appointment when I arrived no appointment. 2.5 hours for an oil change warranty problem s . A lot of wasted time ? More

by Zwb368
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Jun 25, 2021 -

Greenway Ford responded

It is hard to see that we have let you down and I want to apologize for the inconvenience we have caused. We will certainly discuss this situation with the team to understand why the delay occurred. I would be glad to speak with you directly if there is anything further you would like to discuss. Please don't hesitate to give me a call. Thank you, Brian Collins - Service Drive Manager - 407-275-3200 x4452

Jun 25, 2021 -

Zwb368 responded

No I won’t be returning to Greenway Ford for any reason what so ever.!

June 07, 2021

Frank was very very helpful. I always have good experience when I go there. I have been going there for many years and will continue. More

by mary32817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Bitar
Jun 08, 2021 -

Greenway Ford responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Greenway Ford, and we will certainly let Frank know that you appreciate his help. We look forward to working with you for years to come!

June 05, 2021

Took SUV Greenway Ford for some repairs covered under the a PowerTrain warranty. Robbie was the main contact, and he was awesome! Immediately started my visit on a great note, facilitating me between the r More

by Dave C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie
Jun 07, 2021 -

Greenway Ford responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Greenway Ford, and we will certainly let Robbie know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

June 03, 2021

POOR Service. I set an appointment got messages to confirm. Drove 2 cars a half hour to your dealership only to be told you did not have the parts and couldn’t service my car! More

by Prjankjax
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Brandon Guilliams
Jun 03, 2021 -

Greenway Ford responded

It is disappointing to see this feedback and I apologize for what sounds like a frustrating experience. It's never our intention to inconvenience our customers. We also have procedures in place to prevent appointments from being made without parts being available. Unfortunately, based on the name provided with your review, I am unable to locate service or contact information. Would you please contact me directly at your convenience? Thank you. Brian Collins – Service Manager – 407-275-3200, x4452

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