Greenway Dodge Chrysler Jeep - Service Center

Had a warranty replacement dash pad on order since 3/2020 for my Jeep Grand Cherokee Overland, called every 6 months and was told another 6 months each time, called last Friday and after being put on a long for my Jeep Grand Cherokee Overland, called every 6 months and was told another 6 months each time, called last Friday and after being put on a long hold the receptionist informed me they never ordered it and the manager would be calling shortly...he didn't. Called Mon AM left message when he responded, no explanation, no apology, just we can't order it, but when we do it will be 2 more years...my 2nd Grand Cherokee, thanks to this place my last Chrysler product. Thank you for making my $50,000+ car look like trash More

Not repaired correctly. Overcharged. Had to come back and still not repaired properly. Surprised how far downhill this dealership has become. still not repaired properly. Surprised how far downhill this dealership has become. More

Very professional and polite. Did not rush through anything but also did not take to long. Was very thorough but not pushy. No pressure to buy. anything but also did not take to long. Was very thorough but not pushy. No pressure to buy. More

Service department is a joke! Made an appointment to bring in my truck a week and a half ago. They did nothing for a week and a half! Then had the audacity to tell me the appointment was only to drop of bring in my truck a week and a half ago. They did nothing for a week and a half! Then had the audacity to tell me the appointment was only to drop off not to actually work on my truck. They spent a few hours on it yesterday to figure out the problem Have my truck taken apart and now want $2500 to replace a $181 hose!! STAY FAR AWAY FROM THIS PLACE! The part should be covered under warranty but the useless service rep, Carson. Has yet to look up the warranty. If you get Carson as a service rep expect to be ignored and blow off. You will have to get a manager on the phone to get any updates from him. If your vehicle needs a repair that has to be done at a dealership, do your self a favor and find another one More

Hiram Gonzales this man went beyond his duties. He was very patient and took his time looking at pre-owned and new vehicles for me. I can tell you that he cares about his customers he work with he treats very patient and took his time looking at pre-owned and new vehicles for me. I can tell you that he cares about his customers he work with he treats everybody like family. Hiram Gonzales is a great man💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯💯 More

21 days in the Service Department with no ETA. My 2018 Dodge Durango SRT is still in the shop with electrical issues. Someone please help me understand why they've only worked 6.7 hours of charged labor. Dodge Durango SRT is still in the shop with electrical issues. Someone please help me understand why they've only worked 6.7 hours of charged labor. All I want is my car back and top management to look into my situation and contact me personally. This is an expedite in my eyes but obviously not in the Service Departments eyes. More

Justin Rotta came thru for another customer again. I informed him exactly what I was looking for and he paired my wishes with his inventory. Another satisfied customer. informed him exactly what I was looking for and he paired my wishes with his inventory. Another satisfied customer. More

once your purchase is done service is terrible. I will never buy a vehicle there again. I never buy a vehicle there again. I More

Been dealing with this dealership for a while and always positive. From Tim, Julius and Trace over in service to Micheal Onwuka in sales. I appreciate all the help over the years and today, especially with positive. From Tim, Julius and Trace over in service to Micheal Onwuka in sales. I appreciate all the help over the years and today, especially with Micheal. What a great experience with him in the purchase of my Ram. You guys have an up in coming star with this guy. Thanks again for all the help. More

From start to finish my buying experience was next to awesome! This was my second purchase from Greenway which is why I came back for my next purchase. Michelle was my salesperson and went well above an awesome! This was my second purchase from Greenway which is why I came back for my next purchase. Michelle was my salesperson and went well above and beyond taking care of me as a customer (and I am not the easiest customer to deal with). So when you go purchase your next car or truck at GDCJR I would definitely ask for her. The Sales Manager was great also along with the Finance Manager. Top notch team. I did have some minor communications issues with the team but once I voiced my concerns, they listened and addressed my issues without question to complete satisfaction. Great job Greenway Team! I'll be back for my next purchase. More