Greenway Dodge Chrysler Jeep

We bought a new 2021 truck with a lift kit and rims that were installed by the dealership. Prior to signing our agreement, we questioned if the lift kit would be covered under warranty since it was after m were installed by the dealership. Prior to signing our agreement, we questioned if the lift kit would be covered under warranty since it was after market Redilift installed by Greenway Dodge. Our salesperson verified with Jonathan Hernandez that it would be covered. Jonathan personally told us prior to signing the sales agreement that it would be covered under factory warranty since they installed it. We had issues with the tires rubbing and damage to the steering stops, so we brought the truck back at 900 miles to be checked out. We were told we were turning the steering wheel too hard. We were also told that we would have a rental car covered since we live an hour away for any repairs. We had to fight to get a rental car and then once we dropped the rental car back off - after no repairs were completed on the truck - the service manager called the rental company and told them to charge us for the car. We took the truck back in for repair due to a squeaking noise. Now the front ball joints and upper control arms, per the service department, are bad. However, even though our salesperson and ourselves remember the entire conversation about the lift kit being covered, Jonathan refuses to stick by his word. DO NOT trust a word that comes out of Jonathan's mouth as he will not honor what he says once you sign on the dotted line. No one at this dealership wants to help with our issue and now we have a new truck needing repair due to their quality of work. More

Great salesman, knowledgeable. Great customer service! He worked with my wife and I and made the process smooth and easy. Great customer service! He worked with my wife and I and made the process smooth and easy. More

My initial experience with Greenway was not the best, but Jean was able turn it around and provide excellent service! I drove away a happy customer. If you're going to shop Greenway, make sure to find Jean! Jean was able turn it around and provide excellent service! I drove away a happy customer. If you're going to shop Greenway, make sure to find Jean! More

Jean and the staff really made this process easy and pleasant when I say above and beyond customer service it is no exaggeration for all or any car needs come to these guys. pleasant when I say above and beyond customer service it is no exaggeration for all or any car needs come to these guys. More

Amazing Service great experience with Jean. Thank you so much!Great Vehicle is amazing i Thank you so much!Great Vehicle is amazing i More

We are very happy with our new vehicle. Tyrone was very professional and personable, he made the process quick and simple! Tyrone was very professional and personable, he made the process quick and simple! More

Best car buying experience I have ever had. Everyone was professional and quick. Thank you for everything. Everyone was professional and quick. Thank you for everything. More

Everyone at the dealership were nice and personable. You can tell that you are going to have a great experience when people greet you with a smile! I had the pleasure of orking with Tyrone. He was prof You can tell that you are going to have a great experience when people greet you with a smile! I had the pleasure of orking with Tyrone. He was professional, knowledgeable of the product and LISTENED TO WHAT I WANTED! I am new to the Jeep family and I'm extremely happy with my purchase because Tyrone answered every question (and I had a lot!). More

We had a great experience purchasing our used Jeep from Greenway Dodge. Tyrone was thorough in answering all of our questions, answered all our calls and text pre/post purchase and worked diligently to wor Greenway Dodge. Tyrone was thorough in answering all of our questions, answered all our calls and text pre/post purchase and worked diligently to work the numbers for us and help us make the deal possible. We are very satisfied with our purchase and the entire team at Greenway! More

Quick and easy process, no pressure to buy and always a good service all way around. good service all way around. More