Greenway Chrysler Dodge Jeep Ram of Anniston - Service Center

Check Engine Light I stopped by to see service due to a check engine light being on. Jason was there to help as soon as I pulled up. He Immediately remembered my last n I stopped by to see service due to a check engine light being on. Jason was there to help as soon as I pulled up. He Immediately remembered my last name, and remembered my husband coming to have our vehicle examined 6 months prior. Jason was quick and determined to find out what was wrong with my vehicle. Thank you Jason for all of your help. More

Soldier home on leave Jason and his team took very good care of my family and I. While home on leave I managed to snap a front axel on my rebel. I was concerned because the Jason and his team took very good care of my family and I. While home on leave I managed to snap a front axel on my rebel. I was concerned because the truck was under warranty, but had not used this dealership before. The whole team went out of their way to get me back on the road. Great experience and great team! More

Transmission repair on 2013 Town & Country My wife and I were visiting our son and his family in Jacksonville, AL, just a few miles north of Anniston back on July 22, 2017 weekend. However, ou My wife and I were visiting our son and his family in Jacksonville, AL, just a few miles north of Anniston back on July 22, 2017 weekend. However, our van (we've owned it only 1 year) began having great difficulty shifting and would have great problems climbing an incline (and there are PLENTY of mountainous inclines in this part of Alabama). As we planned to drive out of town on Monday, July 24, the service engine light came on, so we decided to check in with the closest dealer and see if we could get a diagnosis. We drove the 15 or so miles to University Chrysler, Dodge, Jeep, Ram in Anniston, AL and pulled in to the service bay. Immediately, two service technicians came to see what was going on. After less than 15 minutes of explaining what was happening, plus their calling in the transmission specialist, they had the problem diagnosed (the transmission guy pointed out that we had a light film of automatic transmission fluid sprayed on the rear hatch window, indicating that we had had a lead and the highway driving had blown that stuff back). The main service technician who handled our case was Mr. Jason Boatman. He told us, in concert with the transmission specialist) that they could fix it, but we would have to leave the vehicle. Our problem is that we live 200+ miles West in Tupelo, MS. Plus, I had big meetings coming up during the next couple of days and my supply of diabetes medicine was insufficient for an in-town stay. Thus, we had to leave the car and figure how to get home. Jason and his team arranged for us to rent a car through Enterprise, which was less than 1 mile down the street from them. The dealership arranged a discount for our rental. We drove back home to Mississippi. On a regular basis, for the next three weeks, Jason Boatman called me to give me updates on the repair. Then, on Saturday, August 19, he called to say that the van is ready. We drove, in another rental car, to Anniston just before the dealership closed and we picked up the van. My wife drove the van from the dealership to our son's house in Jacksonville, She commented that she thinks the car drives better than it has since we've owned it. I can't say enough positive about how we were treated by University Chrysler, but MAINLY by Mr. Jason Boatman in the service department. We will definitely be recommending this dealership to our friends -- for sales, service, or just to watch for how customer relations should best be handled. --Dr.Larry S.Anderson National Center for Technology Planning Tupelo, MS (birthplace of Elvis) More

did not do the job right and i had to bring my dart up there 4 different times to tell me that i need a new motor and it is only a 2014 and i had to bring my dart up there 4 different times to tell me that i need a new motor and it is only a 2014 More

Extremely Poor Service Department My 2014 Jeep "Grand" Cherokee began having major engine troubles with just over 100,000 miles. I took it to the dealership in Anniston because it was My 2014 Jeep "Grand" Cherokee began having major engine troubles with just over 100,000 miles. I took it to the dealership in Anniston because it was only 1,000 outside of my warranty. Dealers will typically give exceptions if your car is just outside the warranty. Univ Chrysler Dodge Jeep Ram of Anniston said the repairs would cost $1,800 for a right cylinder repair. I had to fight to get the dealership to open a case and consider an exception to cover the repairs since it was just outside my warranty. They eventually would do so but it took 3 weeks to get my vehicle back. Each day I called to check on it Jason Boatman would seem to be giving me the run around saying the mechanic found some "hiccups" but would not be specific as to what the problems were. I was a mechanic in the military and I can say with 100% certainty that "hiccups" is not an industry term that should be used with a costumer. Mr. Boatman then could not locate my key when picking up the vehicle. When my vehicle was returned the car was still not running properly. I reported this to the dealership. They took it back and said they could find nothing wrong. I got the vehicle back a second time and noticed the problem was worse as it seemed to sputter and almost stall out on me. I attempted to contact the corporate office to report the problems and was ignored. I had a different mechanic inspect and test drive my car and I discovered the real problem. Let's just say JEEP has lost a lifetime faithful costumer of over 15 years. More

GOING THE EXTRA MILE! REPAIRS WERE NOT COMPLETED THE FIRST VISIT. RETURNED TO FINISH REPAIRS. HAD ADDITIONAL SERVICE DONE. THEY FORGOT TO MAKE THE REPAIR THAT I VISITED THE REPAIRS WERE NOT COMPLETED THE FIRST VISIT. RETURNED TO FINISH REPAIRS. HAD ADDITIONAL SERVICE DONE. THEY FORGOT TO MAKE THE REPAIR THAT I VISITED THE SHOP FOR ORIGINALLY. I RETURNED FOR THE FINAL REPAIR AND THEY MADE IT UP TO ME BY ABSORBING SOME OF THE COST AND GIVING ME 5 FREE OIL CHANGES , TIRE ROTATION, AND TIRE BALANCE. THANKS TO TINA. TINA IS MY HERO! WAY TO RECOVER.YOU WON ME OVER! JASON WAS THE ONE RESPONSIBLE FOR MESSING THIS VISIT UP. JASON SHOULD BUY YOUR LUNCH IF HE IS STILL EMPLOYED THERE. More

Great Employee Jason Boatman was great to work with. I needed an oil change and my car cleaned. My car was cleaner than I expected it to be when I picked it up! Grea Jason Boatman was great to work with. I needed an oil change and my car cleaned. My car was cleaner than I expected it to be when I picked it up! Great guy. More

Last Minute Came in from out of town and had a radiator problem that needed immediate attention. Jason Boatman took me in and took great care of me. I am very tha Came in from out of town and had a radiator problem that needed immediate attention. Jason Boatman took me in and took great care of me. I am very thankful for the guys in service. More

Great!! Jason Boatman help me out with my car my car and I even went to another place to check to make sure it was so he will be my new service man. Tyler Bit Jason Boatman help me out with my car my car and I even went to another place to check to make sure it was so he will be my new service man. Tyler Bittle found what I need and will always be my service man. We need more people like them! More

Awesome!! Jason has great customer service, friendly, and will do anything to make his customers happy!!! Highly recommended you won't be disappointed at all!! Jason has great customer service, friendly, and will do anything to make his customers happy!!! Highly recommended you won't be disappointed at all!! Great guy!! More