Greenville Toyota - Service Center

They don’t fix things right the first time and have you come back numerous times for the same thing. Lack of responsibility for the mistakes they made. If there’s a problem outside of wear and tear, they c come back numerous times for the same thing. Lack of responsibility for the mistakes they made. If there’s a problem outside of wear and tear, they created it. Repairs are done poorly. Recommends expensive repairs and does the absolute worst with fixing what they say is wrong. When they touch stuff, they have the tendency to break things. They don’t put stuff back right, they leave off bolts and gaskets. They don’t do proper oil changes, lie about rotating tires but yet have you pay for it. They don’t always change the filter when doing the oil change. At times, they don’t even properly fill oil nor top off other fluids like they claim. Apparently, they don’t know how to screw in a oil filter properly. They don’t stand behind their work and they don’t care about your vehicle (especially if it’s older) I found me “professional” mechanic that was able to fix all the stupid mistakes GT service dept made. My truck is doing so much better now that it’s out of Greenville Toyota’s ridiculous care! To Greenville Toyota, find something else to destroy besides someone’s vehicle. More

Service chose not to do the right thing concerning my repair and had my car towed without notifying me which resulted in a large towing and storage bill. Situation is not resolved as of this date Shame repair and had my car towed without notifying me which resulted in a large towing and storage bill. Situation is not resolved as of this date Shame on them. Will never ever recommend them to anyone More

Brought our 2018 Rav 4 for an oil change and was greeted by Mike in the Service Dept. He was very helpful and friendly and we had our service complete in less than an hour. by Mike in the Service Dept. He was very helpful and friendly and we had our service complete in less than an hour. More

Salesman didn’t care if he sold us a vehicle of not. Toyota of NewBern found exactly what we wanted and got it for us. Worth the hour drive!!! Service department is slow and very unorganized. Waited 2 h Toyota of NewBern found exactly what we wanted and got it for us. Worth the hour drive!!! Service department is slow and very unorganized. Waited 2 hrs for oil change with an appointment!!..HORRIBLE..wish I could rated them zero stars! More

I am doing two reviews up here. The seller Richard Atencia is a honest and professional Sales Consultant. He was patient and answered all my questions about the car he sold me. I The seller Richard Atencia is a honest and professional Sales Consultant. He was patient and answered all my questions about the car he sold me. I was given a history of the car and how it was well kept by the previous owner. I had peace about buying this car from him. Also, my technician advisor, Mike kept me informed about my car that I already had and he took the time to explain to me and what I needed to do to maintain my car in good shape. He is a wise and great technician advisor. More

I’ve been happy with my Toyota Greenville experience and thankful for the free oil change package. However recently it seems every time they want to up sale me. Is it really a need, is this the norm? I’m 6 thankful for the free oil change package. However recently it seems every time they want to up sale me. Is it really a need, is this the norm? I’m 69 but don’t remember having service with other needs showing up every time. How does this work? Love Greenville Toyota except unsure about this up sale enticement every time. I’d like to know what others do about this? More

New 2020 Toyota camry check oil light comes on quart low with 1500 miles before next oil change.Have oil change check next day and abt a quart over filled text service advisor with pics no reply back .To ca with 1500 miles before next oil change.Have oil change check next day and abt a quart over filled text service advisor with pics no reply back .To car there 3- 7- 2022 Told a service advisor abt problem and u did ask should I get another dealership to service it and unbelievable to me he said yes beenin hearing and seeing now alot of bad abt there service department if you're going there you shouldn't have to but you might want to check behind.They aviously don't take pride in there work. More

Jordan has always been available for any questions and maintenance scheduling. I trust her with my car. maintenance scheduling. I trust her with my car. More

Jordan is the best! She’s helpful and polite. She always get me an appointment that’s convenient for me. She’s the only service advisor I ever use. get me an appointment that’s convenient for me. She’s the only service advisor I ever use. More

I always go to Jordan Barnett. She is always so nice and I always go to Jordan Barnett. She is always so nice and helpful! Very respectful and always try to get my car in a timely manner! I always go to Jordan Barnett. She is always so nice and helpful! Very respectful and always try to get my car in a timely manner! More