Greenville Land Rover

*firstly* Notice that the Porsche of Greenville website links to their general Toyota of Greenville dealer rater listing. This should be enough to give you a hint. I purchased a Porsche 997 Turbo from links to their general Toyota of Greenville dealer rater listing. This should be enough to give you a hint. I purchased a Porsche 997 Turbo from Porsche of Greenville (AKA, Toyota / Volvo / Jaguar of Greenville). My initial experience with Mike Gribble was fine, and he was a reasonably courteous sales person. I began to get a bad taste in my mouth when a "showroom, immaculate", Porsche Certified Preowned Vehicle (CPO) had broken cupholders, and an unhooked seat back. I also noticed a whining sound from the engine, but since I'd never driven a Porsche 911 before I thought it was normal. I was told the cupholders were an oversight, and that I could go to another dealership to have them fixed. The navigation system hadn't been updated for several years, but I was told I would be shipped the current navigation DVD. I purchased the car feeling mostly good, if a little uneasy about my $82000 purchase. Then the fun began... I brought my car for a post purchase inspection (PPI) and was told that my rear brakes were less than 50%, which is the limit for a Porsche CPO. In fact, they were about 40% (!) This is a ~$1200 job. The Porsche master technician performing the PPI also noticed instantly that the engine was making a whining sound. I stated that I'd heard in before, and thought it was normal. He stated that it was not, and that it was a serious issue, likely having to do with an engine pulley. I brought my car to Georgia's largest Porsche dealership, Hennessy Porsche for evaluation and repair. After *3* days I was told that the engine did in fact have an issue stemming from a pulley that was damaged and simply not caught or repaired during CPO. I was also told that the rear brakes were well under 50%. The Hennessy Porsche techs said that they could not believe it was a newly purchased CPO car, and had to check and recheck to ensure I had a CPO warranty. About a week later I had to bring the car in to Hennessy Porsche for another engine-related issue. It was there for another three days. I then decided to write to Michael Burgess, the general manager at Porsche of Greenville. I wrote a level headed e-mail stating what had happened and asking his dealership to cover the cost of the rear brakes. I was told in a tersely worded reply that the brakes were 50%, and that was that. I wrote back asking why the pulley had a major issue, and the cupholders were broken, and the seat back was unhinged. Asking if, given these items, the brakes could have been less that Porsche CPO standard. He stated that he did read the e-mail, that he and his neighbor had driven the car, and didn't hear anything. He then went on to state that a pulley being "out of spec" isn't part of the CPO certification process, but engine noise is. He then stated that he "stood by his tech" and wasn't going to do anything about it. So, this is pretty much the name of the game with Porsche of Greenville. --------------------- Here is *my* suspicion. I believe that Porsche of Greenville will certify a Porsche for sale knowing it is well under spec. They will then sell the car for the increased price that a CPO warranty commands. Once the car is sold, it's Porsche's problem. Think about this. My hundreds, if not thousands of CPO repair costs now come out of Porsche Corp's pocket, not the dealerships. It's sad, but they'll probably not get caught doing this. They'll play the "he said, she said" card, and continue with this practice. --------------------- More

Jeff was very responsive in my initial text messages to him and came in on his day off to meet us to look at a specific car. It was the first and only vehicle I test drove and we decided on the spot to pur him and came in on his day off to meet us to look at a specific car. It was the first and only vehicle I test drove and we decided on the spot to purchase it as I knew it would not last long. Jeff knew we were in a rush as it was lunch hour and my husband had to get back to a meeting and I had to pick kids up from school. He arranged for someone to drive my husband to his meeting so that I could quickly finish up paperwork. He then helped me quickly clean out my trade-in. He was very attentive, personable and very easy to deal with. It's the first car buying experience that did not aggravate me. :) I HIGHLY recommend Jeff to anyone looking to buy a new or used car at Greenville Automotive! More

Jeff could not have been more patient with us - we looked at and drove several cars before deciding which one we would buy. The dealership is clean, well laid out, the staff very friendly. Jeff Fowler's at and drove several cars before deciding which one we would buy. The dealership is clean, well laid out, the staff very friendly. Jeff Fowler's attention to detail, knowledge of the vehicle specifications, terms, etc was excellent. We are very satisfied with our experience. More

Jeff Fowler gave superior service and provided several options which allowed me to purchase the right vehicle for my needs. Jeff is very attentive and works for you, the customer. When making a vehicle pu options which allowed me to purchase the right vehicle for my needs. Jeff is very attentive and works for you, the customer. When making a vehicle purchase, ask for Jeff, he will provide a premium customer experience. JC & Jim are super to work with and provide solid support for the dealership. Staff very engaged with the customer. Thanks, Jeff for your help. More

We drove 50 miles to look at a specific car in Greenville. We made a call to ensure the vehicle was still available but had not contacted a salesman. We were greeted by Jeff Fowler at the door and Greenville. We made a call to ensure the vehicle was still available but had not contacted a salesman. We were greeted by Jeff Fowler at the door and were very lucky to stumble upon him as our salesman. He had a very customer centric approach and was extremely friendly and made sure our small children were welcomed and entertained. We felt absolutely no pressure from him. He was more interested in our need in a car and what we were interested in buying than making a sale. I was extremely pleased with his service and we would gladly refer business to him and purchase from him again. I was also treated extremely well from Jim Young in the finance department. He made great suggestions for terms and warranties while allowing me to make the decision I chose was best for my needs. My experience could not have been better at Volvo of Greenville. More

We bought a 2008 Lexus RX350. Jeff was my sales guy. I We bought a 2008 Lexus RX350. Jeff was my sales guy. I called and confirmed vehicle was there before arrival. I then went over to take a look at th We bought a 2008 Lexus RX350. Jeff was my sales guy. I called and confirmed vehicle was there before arrival. I then went over to take a look at the vehicle and Jeff met me and offered me a drink. He then moved the vehicle out of the parking space to get a better look at it and then also offered me a test drive. After driving the Lexus I knew I wanted it and so I talked price. It was priced reasonable but I made an offer which they then took. The sales staff was very friendly especially Jeff! I highly recommend Volvo Of Greenville. I HIGHLY recommend Jeff as a nice guy that wasnt pushy. I hope to refer people to Volvo Of Greenville in the future and I also hope to buy many more cars there and I always want Jeff as my sales person! Thanks Volvo Of Greenville you have made me and my wife very happy in our new purchase! More

My experience with Volvo, Jaguar and Porsche of Greenville was rewarding especially given the lousey contacts I had been dealing with in the Honda community. Jeff Fowler initially showed me a Hond Greenville was rewarding especially given the lousey contacts I had been dealing with in the Honda community. Jeff Fowler initially showed me a Honda Odyssey that was a trade in and also some of the previously owned Volvo XC90s. He was knowledgable, friendly, dilligent but, not pushy. I felt more comfortable with him than with any previous dealership. Thanks to his constant updates I ended up buying a Nissan Armada from an associated dealership and I plan on buying a Volvo from him in the future. Jeff is an outstanding sales associate and I highly recommend him. More

We previously purchased two Mercedes Benz vehicles through and with Jeff Fowler. Jeff has the product knowledge to effectively respond to questions and the interpersonal skills to listen attentively, through and with Jeff Fowler. Jeff has the product knowledge to effectively respond to questions and the interpersonal skills to listen attentively, make recommendations as needed, ask questions and move the selling process forward without alienating his customers. Volvo of Greenville is fortunate to have positive, dedicated personnel such as Jeff and Dan Patterson representing the company. More

First time I went there was for body work, it took them OVER a MONTH to repair the front fender and replace the bumper. After a month I offered to just pick up the car and take it elsewhere, they finally c OVER a MONTH to repair the front fender and replace the bumper. After a month I offered to just pick up the car and take it elsewhere, they finally completed the work in three days. 33 Days to repair body damage is UNACCEPTABLE. 2nd Issue - they sold me four new “high performance” tires that lasted ONE YEAR- 8,530 miles. When I went back I was told they didn’t have a warranty because they were high performance tires. I told them I would have never purchased tires without warranties; I was told “most Jaguar owners aren’t concerned with cost”. I would love to have clients to which money is no object. So if you’re not rich don’t bother to go to Jaguar of Greenville, they think everyone has deep pockets. Now that Asbury Group owns Jaguar of Greenville, I thought I would give them another shot at servicing my car. I emailed through the web site after hours requesting an appointment, waited two days, No response. The web site states the service department opens at 7:30…so I started calling at 7:30 and continued calling until they finally answered the phone at 8:15 only to be told, no openings today and they Might be able to get to it tomorrow. If they can't even answer the phone promptly, I could only imagine how long it will take to repair the car. As long as I live in Greenville SC I WILL NEVER BUY ANOTHER JAGUAR, EVER! Jaguar of Greenville is run by the most inept and arrogant team I have ever had the displeasure of doing business with. More