Green's Toyota of Lexington - Service Center

I have purchased several Toyotas from Green's over the years and always bring them back to the service department there, even when I have to drive an hour to do so. years and always bring them back to the service department there, even when I have to drive an hour to do so. More

Whenever I need any service, I am always 100% satisfied! From the initial call to make the appointment to being updated throughout the process and picking up the car when finished, you couldn't ask for bett From the initial call to make the appointment to being updated throughout the process and picking up the car when finished, you couldn't ask for better all-around service! More

Good service. They had open appointments and did the work in the allotted time. Price was reasonable They had open appointments and did the work in the allotted time. Price was reasonable More

The service department is very efficient and the waiting area is reasonably pleasant. The multi-point inspection is a valuable component of the service. area is reasonably pleasant. The multi-point inspection is a valuable component of the service. More

Fast scheduling using the app. Scheduled my maintenance service in less than 3 minutes all together. Quick check in , fast service, quick check out Scheduled my maintenance service in less than 3 minutes all together. Quick check in , fast service, quick check out More

Thank you Jamie for your prompt attention to my toyota highlander yesterday afternoon. Appeciate it highlander yesterday afternoon. Appeciate it More

Nash help me out a lot. Was very pleasant and up front with me about what was going on with my car. No problems our all thanks so much. Was very pleasant and up front with me about what was going on with my car. No problems our all thanks so much. More

Love this dealership. Have purchased 3 new Toyota Camrys. THE YOUNG MAN WHO TOOK CARE OF ME YESTERDAY WENT ABOVE AND BEYONG. Have purchased 3 new Toyota Camrys. THE YOUNG MAN WHO TOOK CARE OF ME YESTERDAY WENT ABOVE AND BEYONG. More

Great service. Kristen did a great job and was very polite and helpful. Easy to work with. Kristen did a great job and was very polite and helpful. Easy to work with. More

Came in last week for a oil change and tire rotation. My last 1+ years of visits (more than 6) I've asked the service team to check my shocks as I have a lot of play in the car I didn't think I should h My last 1+ years of visits (more than 6) I've asked the service team to check my shocks as I have a lot of play in the car I didn't think I should have. I have feedback on multiple service summaries that it was checked and "working according to the vehicle manufacturer specifications" and "working properly". I was talked into getting an alignment that "I really needed" at the time of check in for maintenance last week, and then at check out told I really needed new tires. Came in 7 days later and purchased 4 new tires, only to be charged for another required alignment. When I went to check out, I was told I had to sign a paper because I was deferring a repeated recommendation due to having extremely weak struts on the front and back of the car????????????????? There was no mention until March 13th regarding my suspension or struts. I was even brushed off before when I asked follow up questions at checkout regarding the bounciness of the car. I have serious doubts about using Greens service moving forward. In addition while I was waiting to check out I overheard one service mechanic tell a manager they could do a job themselves because the employee was going to lunch even though the job was promised to be finished earlier. And another employee (female service team manager) tell an employee in front of another customer what that employee should tell him in response to a question because she did not want to talk to him. Truly the poorest service I've had at a dealership ever. And by the way, as I drove off of the lot and started my journey I checked my tire pressure. 3 tires were at 33 pounds, and one was at 47. (This is not ok). When I called back to the service department to find out if I could come back, Nash told me to pull over and just let a little air out of the one tire, they had obviously over filled it and forgotten to let the air back out. I am a 55 year old female with physical limitations on my way to Harrodsburg to a meeting. This is a great case study for how someone who just spent $1500 on new tires, after maintenance and an alignment last week with an estimate for another $3000 in the passenger seat should NOT be treated. Justin is the only individual in service I will work with moving forward. And that is IF I continue to use Greens. In addition, the weight of my conversation with him was obviously one he was accustom to dealing with... More