Green's Toyota of Lexington

Professional explains thoroughly. I especially appreciated the courtesy shuttle. The drive was great. I will use this service again I especially appreciated the courtesy shuttle. The drive was great. I will use this service again More

Absolutely horrible customer service in the service department. Granted, the truck I was having routine maintenance completed on was purchased somewhere else and this was my first (and last) time at th department. Granted, the truck I was having routine maintenance completed on was purchased somewhere else and this was my first (and last) time at this cut-rate service center, but there is no instruction on how to get your vehicle to the right set of doors, no one offers to assist (they're too busy talking with their bubbas), and when you ask for help, they completely ignore you. I will never return, so it is a moot point, but I will also never recommend this place to anyone or allow a family member to have their vehicle serviced here. Complete contempt for the customer. More

I would recommend anyone to Greens Toyota of Lexington. A big thank you goes out to Conner and Jim for helping with the purchase of my Tundra! A big thank you goes out to Conner and Jim for helping with the purchase of my Tundra! More

Jamie Overpack was very attentive to my needs. I couldn't have asked for faster, more courteous service. I couldn't have asked for faster, more courteous service. More

Green's Toyota has an efficient and polite service department. They are a well-oiled machine! department. They are a well-oiled machine! More

Second time I've bought a new Tacoma from Green's - won't be the last. Fast, Friendly and knowledgeable - no pressure at all. be the last. Fast, Friendly and knowledgeable - no pressure at all. More

I was waited on in a timely manner. My customer service rep, Ruel explained the services I would be receivng and gave me an approximate time for completion. My vehicle was complete with My customer service rep, Ruel explained the services I would be receivng and gave me an approximate time for completion. My vehicle was complete within 5 minutes of time he told me. He also reviewed my warranty and the extended warranty we had purchase. He was very polite when he responded to my questions. He also gave me a token to receive a free drink from snack bar. Checkout went just as smoothly. I will return to Green's Toyota for my service,uel More

Greens Toyota has been nice to work with in buying and leasing a car. Alan and Dave are especially nice. leasing a car. Alan and Dave are especially nice. More

Update I was contacted by Dwight Couch of Greens Toyota shortly after I made the original post. He personally took the initiative to correct this situation. He understood my frustration. Today when I to shortly after I made the original post. He personally took the initiative to correct this situation. He understood my frustration. Today when I took my truck back in, inspection was completed in an acceptable amount of time, Toyota is very lucky to have him as their Customer Experience Manager. I would give a 0 if I could. Second time I’ve taken my Tacoma in for the same recall inspection. Even though I had an appointment, first time I took it in, I was told it would be a 4 1/2 hour wait. I live 50 miles from dealership/service center. So I made another appt for 7:45am the following week and was told it would be completed first in line and would only take an hour. Arrived at dealership/service center at 7:30am and was told it would take at least 2 hours. After waiting 2 hours went outside to walk around and saw my truck sitting in the back lot. It had never been worked on. Manager, Jeremy Forthwood (may not be correct name as he didn’t want to actually want tell me) made various excuses why it had not been worked on, none of which applied to the situation. I had already canceled one appt and would have needed to cancel another had I waited 2 more hours. I left. There were no loaners available and no one in area to pick me up. Horrible management. make sure you are prepared to leave vehicle for hours even if you have appt. And this is a Toyota recall. I should not have to waste my time on their faulty product. More

Colton is a great salesman to work with and I was in and out very fast. Greens is a very good dealership to work with and I will be back for all of my service. out very fast. Greens is a very good dealership to work with and I will be back for all of my service. More