Green Brook Buick GMC - Service Center

I had a great experience buying my truck from greenbrook GMC They work with me every step of the way Brandon my salesman was great. I went for first service, and that too was great. I wound up having a mino GMC They work with me every step of the way Brandon my salesman was great. I went for first service, and that too was great. I wound up having a minor issue with my truck and Jason Bernhardt My service guy was absolutely amazing I'm a A tech also in the automotive industry and I was extremely pleased with my experience and I am extremely picky when it comes to having to bring my car somewhere for service. I live 40 minutes away from the dealer and because of Jason I would definitely go back there for service More

Unfortunately, their service department has gone down hill. They use to be exceptional but no will never go back! hill. They use to be exceptional but no will never go back! More

I am disappointed. I have bought and referred people. I got a new car and 2 to 3 payments in the front bumper paint was pealing. On a NEW car. I take it back advising of the issue, only to be told that it got a new car and 2 to 3 payments in the front bumper paint was pealing. On a NEW car. I take it back advising of the issue, only to be told that it appeared that someone attempted to buff it out smh!! I working in law enforcement and our integrity is held to a high standard. I would not lie about something like that. Till this day it upsets me because I am paying a lot and just want to keep my car nice. What is bumper to bumper coverage for if your only going to be accused of living. Why would I pay so much for a car mess it up and try to lie, c’mon really. I have washed my hands of this dealership and am truly done with them. More

Fred sheppard rocks,above and beyond service writer,his assistance was outstanding.... Happy New Year 2022 Fred assistance was outstanding.... Happy New Year 2022 Fred More

TOP NOTCH SERVICE Went for minor service on my new Terrain - service advisor Getulio promptly greeted me and already knew what was needed for my request. Handed over th Went for minor service on my new Terrain - service advisor Getulio promptly greeted me and already knew what was needed for my request. Handed over the key and was told exactly what would be done and how long it would take. Well, I went into the lounge for coffee and waited awhile. After about a half hour I saw my vehicle drive by to the pickup area. I went outside and was again greeted by Getulio who told me everything was complete per my request and that the tech made sure all was in order.. I felt treated like a long time customer, even though it was my initial visit. Getulio did an outstanding job as advisor in a friendly, clear, and professional manner. I absolutely would recommend him for your service needs and was impressed by the whole service department. Thanks to all for a job well done More

great service took my truck in for a transmission issue they fixed it in a timely fashion and gave me a loaner car my advisor Tony T was very helpful took my truck in for a transmission issue they fixed it in a timely fashion and gave me a loaner car my advisor Tony T was very helpful More

Never buy there again!!!! I have been dealing with Green Brook GMC for years and to be honest there have been minimal issues with them and I have even recommended them to famil I have been dealing with Green Brook GMC for years and to be honest there have been minimal issues with them and I have even recommended them to family and friends who have also purchased vehicles there as well, until today!!! What occurred today with Josh Ferraez has really put me in a position to not only stop buying vehicles from them every 2 years as I have been doing but I am also contemplating trading in my 2019 Terrain Denali & my wife's 2016 Terrain for a totally different model & make. We brought the 2016 Terrain in due to a sound in the front end, the car has 45,000 miles on it and has never been in an accident or gone into potholes. We were told that the strut on the left side had a part failure but we were only going to have to pay a little over $300! First off, at 45,000 miles you really should not have to replace struts unless your car was in an accident or you ran over a pothole, with that said, as a customer who has been purchasing vehicles for over 12 years with them I figured let me go talk to the owners son Josh, I was sure he would come back at us and say, "since your great customers of ours, this time he will take care of it". That did not happen, instead of resolving the issue he was very condescending to the point where I just told my wife, lets go!! I understand its business and no one likes to lose money but, if the car had 60,000 miles on it, this would not be an issue and I would pay whatever the repair cost was. Its a shame it came down to this because the folks I dealt with through out the years such as as Phrampton, who was our sales person and Getulio and Fred from service are the ones who suffer due to the owners son Josh's poor customer service style. In closing just as an FYI, these are the vehicles I bought from them throughout the years: 2013 GMC Terrain - Used 2015 GMC Terrain - New 2016 GMC Terrain - New 2017 GMC Sierra 1500 Crew Cab - New 2019 GMC Terrain Denali - New He was willing to lose this type of business over $300, I'm willing to walk away from that dealership over $300! More

Service department Once again Tony T the service wrighter and his crew took care of me in a timely mater and got the job done right the first time. Thanks again! Once again Tony T the service wrighter and his crew took care of me in a timely mater and got the job done right the first time. Thanks again! More

Compulsive Liars! My auto broke down and my Onstar service had my 2008 Buick Lucerne towed there. The tow driver told me that it is the transmission because there is f My auto broke down and my Onstar service had my 2008 Buick Lucerne towed there. The tow driver told me that it is the transmission because there is fluid all over the ground. After an hour, the service team told me that my transmission was busted and that I would need a replacement...$4,200. I weighed my options and looked at a 2015 Buick LaCrosse. I was kept waiting for 8 hours while my 'paperwork' was being processed. I took the 2015 home and then the bank calls and says that they cannot fund the loan because the dealer made a mistake in their calculations. I would need to complete a new agreement. I LOVED my 2008 and really was not ready to part with it because it had ALL the bells and whistles that I had become accustomed to. I decided to return the 2015 after about a week and was given so many different stories like my car was sold already, it was already in the system...but if I wanted it back, I could buy it back from them!!!!!! The car was sitting in the same spot the tow driver left it.I gave them back the keys and demanded my 2008 be returned. After @2 weeks, the owner said that I could have my car back and would need to remove it ASAP. After having the car towed, they "lost" a set of my keys and fob. They blamed the service desk for having it, but I know that they did not because I went to them first...I had my 2008 towed to another shop.The transmission hose came loose and my fluid spilled out leaving it bone dry. $300 TOTAL REPAIR. The car runs great! More

Don't trust this dealer. will never do business with this de alership or recommend anybody to use them they are a complete rip off. Worst customer service, liars and thieves .I used them to change my 2006 Hummer alership or recommend anybody to use them they are a complete rip off. Worst customer service, liars and thieves .I used them to change my 2006 Hummer H2 Limo transmission. They were jumping all over me to get the business when I was still shopping around for best prices saying that they will provide me 100,000 miles or 3 years warranty on parts as well as labor on the new Transmission. As soon as I decides to go with them and towed the limo to them they took off the old transmission out and claimed that they ordered the new Transmission from GM. After two weeks they told me they got the wrong Transmission and have to wait for a new one to come in. One week later they called and said that the car is ready so I went to pick it up and started driving the car that seemed to be not normal but I said may be it takes a little time to be normal and half way home the Transmission stopped shifting and got stuck on the second gear and won't shift and then totally stopped. I called the towing and had to spend $500 to tow it back to them. The next day I called which was Saturday and told Anthony about what happened and his answer was it can't be the transmission because it's brand new. Obviously they didn't even test drive the car after it was fixed because they would known right away that there was something wrong. and he said they can't touch it until Monday because it's too big of car and they don't have the space for it which amazed me because they had all the space for it when they were trying to get my business. Anyway Monday comes no response until Thursday when I had to get really angry on the phone trying to explain that this is a business car and that I lose money everyday it's parked but they didn't seem to care. Next day Anthony calls me saying that the transmission needed to be reprogrammed but the car also needs a transfer case which of course gave me a premium price because he knows that I wouldn't spend more money on towing and I had to say yes. Long story short that transfer case took two week to finish and their excuse always is that the car is too big and hard to work on so it takes them time to do anything on it which also was never the story in the beginning when they wanted to get my business when I was still shopping around. After all done I Paid almost $6000 plus all the towing plus the loss of use for a whole month off business during the busiest time of the year (Christmas Time). less than 4 months after the new transmission and new transfer case replaced and less than a 1000 miles on the limo. The Limo was on the way to pickup clients and all of a sudden smoke started to come from underneath the car so driver stopped right way to find transmission fluid leaking and car won't move. Called the towing and Towed it back to Greenbrook. Two days later they called me and said that its only a hose that for some reason came off and cause Transmission fluid to leak and that it will just need a new clamp change for the hose that takes the Trans fluid from the Transmission to the Trans cooler and a new built that slipped off because of the leak so I said ok please try to finish before Friday because I have scheduled reservations for the limo in the weekend. On Thursday Ricky called and said that the car is ready for pickup and that everything is good to go. So I said can u please test drive the car to make sure everything is good before I come because I have had a bad experience the last time and dont want to get stuck on the road and pay for towing again. So he said they already did but will do again. End of business day on Thursday he calls me back saying that the transmission is acting up and not shifting properly and they will try to reprogram it but if it's the transmission it won't be covered under the warranty and I was like whaaaaat howwwww whyyyyy. The only reason I went with you guys was because of the warranty and you are telling me after spending $6000 and less than 1000 miles On The car u r telling me no warranty he said because they didn't replace that hose that came off and caused the Transmission fluid to leak and transmission to break down and I said you must be kidding me. it is 100% your fault because you must have not connected it back tight after replacing the transmission and that's why it came off. He started to give me BS stories on how its not related to what they did. Anyway he said he is waiting on his boss Lou who was in a meeting to make a decision and get back to me. Of course the next day comes and no answer so I called him again and he said that he didn't find out yet. I took a ride there to see what's going on. Ricky took me into Lou's office who was very rude from the beginning giving me all the BS stories on how a hose that connects right to the transmission they replaced and of course had to disconnect from the old transmission and connect to the new transmission has absolutely nothing to do with the transmission they replaced which got me so aggravated and felt that Im being so ripped off and cheated and called the police who came to do a report and of course will take these thieves to court. Would never ever do business or recommend anybody to do any kind of business with this dishonest, disrespectful and con people at Green Brook Buick GMC. More