Great Lakes Kia (formerly Capital Kia)

Zach was fantastic! Very helpful, flexible, and kind with my family and I! Got us a great deal as well. Very helpful, flexible, and kind with my family and I! Got us a great deal as well. More

Absolutely amazing! Such great staff and extremely helpful. I am so happy with my purchase! Such great staff and extremely helpful. I am so happy with my purchase! More

Staff was very welcoming and helpful! Willing to find us a great deal and a car for our growing family! Willing to find us a great deal and a car for our growing family! More

I have been to this dealer 3 times for service, but have yet to buy a vehicle there, so my comments will not include the sales department. I took my 2020 Sedona in for the security recall and they did a nic yet to buy a vehicle there, so my comments will not include the sales department. I took my 2020 Sedona in for the security recall and they did a nice job, but I am disappointed by the crooked notice stickers they placed in my windows. The staff is mostly friendly, courteous and professional. Wiat times vary. When I went in for the recall, they kept me there an hour longer than expected. When I went in for an oil change, they finished an hour sooner than promised, which was approximately 1.5 hours after we arrived. About the customer waiting area. For a relatively new facility like this, the waiting area was pretty darned filthy. Nobody ever seems to properly clean the chairs and tables. They have free coffee and tea, but there is a vending machine for chips and other snacks. Considering the profits this kind of business brings in, I would think such trivial items could be offered for free as well. Other KIa dealers do indeed provide free snacks. Oh yes, the vending machine was partly out of service, as it would take coins, but not recognize their deposit, so only bills accepted. They should remove it entirely. More

My wife and i purchased a new Kia Sportage last month. Our experience was as good as it gets. We were treated as intelligent consumers and were provided all the information we needed to make our one decis Our experience was as good as it gets. We were treated as intelligent consumers and were provided all the information we needed to make our one decision. James, the sales person, was extremely helpful as well. they programmed the car radio to connect with my wife's phone and showed her how to use it. We will recommend this dealer to anyone who needs a Kia. More

Good experience they worked with me to meet my needs and price range. Not too much hassle. price range. Not too much hassle. More

Brian and Wes took care of everything through text, email, calls. All I had to do was show up and drive it home. Nicest used car I’ve ever had and at dealer less than an hour. If you’re a busy person a email, calls. All I had to do was show up and drive it home. Nicest used car I’ve ever had and at dealer less than an hour. If you’re a busy person and don't have time to sit in a dealer for hours give these guys a call. More

Very fast service for my inquire of a vehicle I'm interested in purchasing with my purchasing unforeseen challenges. My questions were responded to promptly. interested in purchasing with my purchasing unforeseen challenges. My questions were responded to promptly. More

No Transparency, ever changing quotes. unprofessional attitude towards the customers. Blame game and lack of ownership. unprofessional attitude towards the customers. Blame game and lack of ownership. More

Worked well with me on my trade in value. Seemed to be well organized and washed my purchased in a timely manner. Took a test drive to see how vehicle handle at freeway speed. Seemed to be well organized and washed my purchased in a timely manner. Took a test drive to see how vehicle handle at freeway speed. More