Great Lakes Kia (formerly Capital Kia)

I have been to this dealer 3 times for service, but have yet to buy a vehicle there, so my comments will not include the sales department. I took my 2020 Sedona in for the security recall and they did a nic yet to buy a vehicle there, so my comments will not include the sales department. I took my 2020 Sedona in for the security recall and they did a nice job, but I am disappointed by the crooked notice stickers they placed in my windows. The staff is mostly friendly, courteous and professional. Wiat times vary. When I went in for the recall, they kept me there an hour longer than expected. When I went in for an oil change, they finished an hour sooner than promised, which was approximately 1.5 hours after we arrived. About the customer waiting area. For a relatively new facility like this, the waiting area was pretty darned filthy. Nobody ever seems to properly clean the chairs and tables. They have free coffee and tea, but there is a vending machine for chips and other snacks. Considering the profits this kind of business brings in, I would think such trivial items could be offered for free as well. Other KIa dealers do indeed provide free snacks. Oh yes, the vending machine was partly out of service, as it would take coins, but not recognize their deposit, so only bills accepted. They should remove it entirely. More

My wife and i purchased a new Kia Sportage last month. Our experience was as good as it gets. We were treated as intelligent consumers and were provided all the information we needed to make our one decis Our experience was as good as it gets. We were treated as intelligent consumers and were provided all the information we needed to make our one decision. James, the sales person, was extremely helpful as well. they programmed the car radio to connect with my wife's phone and showed her how to use it. We will recommend this dealer to anyone who needs a Kia. More

Good experience they worked with me to meet my needs and price range. Not too much hassle. price range. Not too much hassle. More

Brian and Wes took care of everything through text, email, calls. All I had to do was show up and drive it home. Nicest used car I’ve ever had and at dealer less than an hour. If you’re a busy person a email, calls. All I had to do was show up and drive it home. Nicest used car I’ve ever had and at dealer less than an hour. If you’re a busy person and don't have time to sit in a dealer for hours give these guys a call. More

Very fast service for my inquire of a vehicle I'm interested in purchasing with my purchasing unforeseen challenges. My questions were responded to promptly. interested in purchasing with my purchasing unforeseen challenges. My questions were responded to promptly. More

No Transparency, ever changing quotes. unprofessional attitude towards the customers. Blame game and lack of ownership. unprofessional attitude towards the customers. Blame game and lack of ownership. More

Worked well with me on my trade in value. Seemed to be well organized and washed my purchased in a timely manner. Took a test drive to see how vehicle handle at freeway speed. Seemed to be well organized and washed my purchased in a timely manner. Took a test drive to see how vehicle handle at freeway speed. More

My experience with this dealership was horrible . The initial sales guy was Also not informative, and more importantly didn’t care about the customer. His attitude was horrible the way he spoke to me se initial sales guy was Also not informative, and more importantly didn’t care about the customer. His attitude was horrible the way he spoke to me seams like he had no experience how to talk to a customer very unprofessional. Ask the GM to look over my paperwork come to find out he didn’t Evan do anything manager wasn’t willing to make any kind of deal on the car. The person that appraised my car was more looking for his benefit instead the customer very unprofessional as well very clueless about how to help a customer The new GM need for capital Kia really needs to be more involve to help customers Instead saying I will look over and see your deal than come to find out he didn’t do anything to it than when I told them I will get in touch with the owner of the dealership than he call me to get something done after I already left waisted 3 hrs of nothing accomplish offer them 14k to get the deal and they didn’t know how to play with numbers amd close the deal FYI. Look at your contracts very carefully And look and your numbers before signing anything More

Excellent Service Everyone was helpful and nice and I didn’t wait long at all !All my service needs were met. I got a Kia Sorento Feb. 22 on my birthday this year Everyone was helpful and nice and I didn’t wait long at all !All my service needs were met. I got a Kia Sorento Feb. 22 on my birthday this year Thanks Kia Easton!!!!!!!!! More

Purchase of KIA Sorento This dealership sales personnel are friendly, professional, courteous and fair. Basha Osman was very knowledgeable and walked me through each step of This dealership sales personnel are friendly, professional, courteous and fair. Basha Osman was very knowledgeable and walked me through each step of the process. He went above and beyond making sure I got the best deal. He also took the time to explain the all the new features. I highly recommend Basha and will tell my friends about him. More