Great Lakes Hyundai of Dublin

This happened 2 years ago. I took the car in for a This happened 2 years ago. I took the car in for a "check engine" light. They checked the code, it is the Fuel Evaporation Purge Valve, the diagno This happened 2 years ago. I took the car in for a "check engine" light. They checked the code, it is the Fuel Evaporation Purge Valve, the diagnostic fee $79.95. To replace the valve, they charged another $60 labor fee. No, the diagnostic fee was not credited toward the repair cost like should be. The complain: this dealer charges way too much for simple services, the diagnostic procedure merely takes 5 minutes, charging $80 is robbery in plain day light! What's more, the service department is not honest: I asked where is the purge valve, they told me the purge valve is on top the fuel tank, they would lower the fuel tank slightly to get to it. That was such an eloquent lie! The purge valve, as I found out later, is in the front engine bay, just under the intake manifold. It was very easy to get to, I could have replace it myself in 5 minutes. So, as a result, I am out $180 for the simple fix. What a rip-off! Also, in the same visit, they try to sell me: $145 for Drive belts $400 for timing belt replacement (not including the drive belts) $139.95 for fuel system tune-up $95 for battery (saying the battery failed test, but it is still working fine 2 years later!) $125 for coolant flush $165.95 for transmission fluid (but the car is a Manual shifter) $170 for spark plugs (tune-up) $60 for PCV valve ... the list goes on... Frieds, this is not an honest dealer, stay away from them. More

They all started out very nice and helpful and I enjoyed dealing with them...but then things turned ugly. Horrible experience. Gave me the run around. DO NOT SIGN AN ARBITRATION AGREEMENT WITH THEM IF YOU D dealing with them...but then things turned ugly. Horrible experience. Gave me the run around. DO NOT SIGN AN ARBITRATION AGREEMENT WITH THEM IF YOU DECIDE TO DEAL WITH THEM. IT GIVES UP ALL YOUR RIGHTS BASICALLY, SO IF ANYTHING GOES WRONG WITH THE CAR OR FINANCING YOU CAN'T DO ANYTHING ABOUT IT. IF you don't have decent credit dont go there. They hit "auto dial" when sending out your credit application and wont stop sending it until they either run out of places to send it or get an offer. You will have 7+ people checking your credit which goes against your score. Most dealerhips will send it to two and if they dont get an approval, they stop!!!! They will do anything they can to get you in the car, but if you have a problem after that, you are screwed!!! More

When I walked into the dealership at no time did I feel pressure from anyone. I felt like I was talking with friends. I bought my car because of the deal I was getting and how honest everyone was with th pressure from anyone. I felt like I was talking with friends. I bought my car because of the deal I was getting and how honest everyone was with the price of my car. I can tell you that when my second car dies I will go back to see John and everyone at the dealership and buy my replacement car. Thank you, Jeff Butts More

Great people to work with. They were more than willing to take care of my needs and wants. Hands down the best car buying experience i've had, will be going back for my next car!!! take care of my needs and wants. Hands down the best car buying experience i've had, will be going back for my next car!!! More

I came to look for a new Hyundai Sonata, the sales person was friendly and professional. After the test drive we started talking price, basically we started with list price, minus rebate , came to $18.495. T was friendly and professional. After the test drive we started talking price, basically we started with list price, minus rebate , came to $18.495. Then he asked me what I was ready to offer, I needed to sign for my offer, so I started low, $15.000. He came back from the sales manager, price unchanged, so then I said we are done, got up and started to leave. Then the sales manager came over and asked me what I was trying to do, told me my offer was ridiculous. I told him , to get a car at the lowest price. Then he said they did not need my business , as I left we basically got into a heated argument, (faces 1 inch apart), very upsetting, has never happened to me before. Will never go to this dealer again. More