Great Lakes Hyundai

I love there warranty forever program. Have always been treated very well from my sales to service. I come two times a week for my free car wash. I will be coming back for years to come! treated very well from my sales to service. I come two times a week for my free car wash. I will be coming back for years to come! More

I had a WONDERFUL experience at this dealership. My buying experience was something I never thought that I would experience at a dealership. It didnt feel like I was being pressured to buy a car or to buying experience was something I never thought that I would experience at a dealership. It didnt feel like I was being pressured to buy a car or to do anything I didnt want to. My salesperson, Sara treated me with respect and took wonderful care of me. She got me everything that I asked for and more. I feel like I got the best deal, and I know that I wouldnt get this treatment at another dealership. She even came in on her day off just because I said I wanted to buy on that day, just to take care of me. I really appreciate her going above and beyond just for me. I would reccomend this dealership and Sara to anyone and everyone that I know. When it is time for my wife to get a new car, we are going to see Sara! More

My experiences at Great Lakes have always exceeded expectations. I have bought my last two cars from this dealership and have had nothing but a positive experience. I have always had the cars that I b expectations. I have bought my last two cars from this dealership and have had nothing but a positive experience. I have always had the cars that I bought from Great Lakes serviced at the dealership. I have found their prices to be better or comparable to other service garages. Everything is always carefully explained to me and any questions I have are always answered. The dealership itself is very welcoming as well as the staff. I live on the west side of Cleveland so it is a bit of a drive to the dealership, but my experience has been so good I would recommend this dealerships and its service department to anyone. More

I was quite pleased at how friendly and helpful everyone was- from the service writers to the receptionist to the salespeople- and how everyone in this place just smiled from ear to ear! Not your regular de was- from the service writers to the receptionist to the salespeople- and how everyone in this place just smiled from ear to ear! Not your regular dealership visit I will tell you. They got me in and out very quickly and am glad I decided to do all my maint work there when I purchased my new car there More

I have purchased my last 4 vehicles from there. They are very easy to work with and I got a great deal each time. The dealership is open and clean. I had an overall great experience there! very easy to work with and I got a great deal each time. The dealership is open and clean. I had an overall great experience there! More

In 2009 I purchased a gently used 2008 Accent. I fell in love with the car and everyone was very helpful when buying my car. Now though almost 2 years later, I wish I would have never bought my car there. E love with the car and everyone was very helpful when buying my car. Now though almost 2 years later, I wish I would have never bought my car there. Each and every time after I purchased my vehicle and went in for oil changes I feel like I was treated worse and worse. I feel as if it was a bit of discrimination because I am a young women. When I first purchased my car I was told that I had a life time warranty as long as I brought it in for its regular oil change. I was mislead as I later found out that I had to do everything by the service book. Had I known this I would not have purchased the car from this dealer. A few days later I cam to discover there was no jack in my car that was promised to be there when I went to pick it up. I had to drive an hour just to get this. I also was not given a spare key when I purchased the car and had to return twice more to retrieve a spare key that actually worked. The cashier/receptionist always acts very unprofessional and can be rude at times. The service department is very slow when you come in for a regular oil change. This last time that I went in for oil change I was persuaded to spend 600$ on maintenance according to my owners guide. I did not give into this because I don't have that kind of money to spend when I was not told these things when I bought the car. I waited almost an hour and 45 mins. for a simple oil change. This is wayyy to long. I wish I would have never purchased my car here. It was a waste of time and money. Please don't purchase your vehicle here and tell everyone you know not to either. More

My family has purchased 3 vehicles from this dealer (2 new and 1 used) and every time I leave I am a satisfied customer. Mark especially goes out of his way to see that his customers are handled and every new and 1 used) and every time I leave I am a satisfied customer. Mark especially goes out of his way to see that his customers are handled and everyone there is courteous, from the person who answers the phone to the personnel in the sales department to the techs in the service department who write up work orders. Yes, their service department hours might be a little inconvenient at times but their customer service makes up for everything. I'm a customer for life and I've recommended them to many of my friends since finding this dealer. More

Andy was very thorough and prompt in replying to our questions. He respected our wishes to not have any phone calls. He was polite, courteous, and professional in our dealings. He was upfront about all questions. He respected our wishes to not have any phone calls. He was polite, courteous, and professional in our dealings. He was upfront about all charges and allowed us to conduct business on our terms. He did not try to dictate the process. It was a no hassles negotiation. More

I would not buy another car from Great lakes Hyundai I I would not buy another car from Great lakes Hyundai I would go to Ron Mahoffer first. Service at Great lakes have no weekend hours and you can not I would not buy another car from Great lakes Hyundai I would go to Ron Mahoffer first. Service at Great lakes have no weekend hours and you can not drop you car off before 8:00 am. Most poeple need to be a work by 8:00 am. You can see them in the service department and the will no even let you in one minute before 8:00 Ever time I call up for service my husband has to call back they always give me the run around. More