Great Lakes Hyundai

Kevin checked me in and was completely disinterested in my problem and i would go so far as to say i felt completely ignored. The vehicle was bought new and i was under the impression there was a warranty my problem and i would go so far as to say i felt completely ignored. The vehicle was bought new and i was under the impression there was a warranty included,but from my experience the Dealer has by simple neglect decided not to honor the warranty and has voided any possibility of getting a proper repair done. Welcome to big business. More

We had an overall excellent experience dealing with Great Lakes Hyundai in Streetsboro starting with probably the best salesman we've ever worked with, Joe Cimino. He, by far, earned our trust by showing us Lakes Hyundai in Streetsboro starting with probably the best salesman we've ever worked with, Joe Cimino. He, by far, earned our trust by showing us cars only in our price range, giving us the highest trade in price and following up efficiently on service that was needed. He genuinely cares about giving his customers the best customer service possible. We will definitely look to him for future purchases. He is also supported by well run service department. More

There are better dealerships to do business with. My experience began with calling the dealership to verify that they still had a particular vehicle available before making the roughly 1 hour commute to experience began with calling the dealership to verify that they still had a particular vehicle available before making the roughly 1 hour commute to see it. I was told that they had it and I let them know I was on may way to see it and would be there in about an hour. When my wife and I arrived at the dealership, I was told that the "service manager" had taken the vehicle home. I thanked the salesman who gave us the bad news and walked out. While standing outside, he came out to apologize and wanted to make things right. He offers to look over our trade-in and call me the next day with their best possible price and they'll deliver it to us if a deal is struck. Against my better judgement, I decide to give them a second chance and spend the time necessary to evaluate the trade-in. I did not receive a call the next day or any day since then. I still see the vehicle in their inventory, so it's not a matter of them not wanting to contact me to let me know it's been sold. It's simply a matter of them not knowing to maintain a good customer relationship. There are plenty of Hyundai dealerships in NE Ohio within a reasonable drive. My advice to anyone looking for a Hyundai is to avoid Great Lakes. More

My overall experience at Geat LAKES hYUNDAI HAS BEEN SUPERLATIVE. I was recommended to them and to my salesman, mark anderson. iN turn i have referred others to mark and to GLH. there is nothing more po SUPERLATIVE. I was recommended to them and to my salesman, mark anderson. iN turn i have referred others to mark and to GLH. there is nothing more powerful than a referral from a happy customer. i am on my 2nd new car from this dealer and i trust mark implicitly to contact me when the time is right for my next new car. More

My wife and I have purchased 4 cars from Great Lakes Hyundai, most recently a 2013 Elantra. Mark has always treated us very fairly and I will continue to purchase vehicles from him. As an example, in Hyundai, most recently a 2013 Elantra. Mark has always treated us very fairly and I will continue to purchase vehicles from him. As an example, in this case, I had an offer from another dealership and emailed Mark last minute to see if they could do better. Within a half hour, Mark contacted me with a lower price, lower monthly payment and better interest rate. They did not have the color that I really wanted, so instead of finding one, they fit one with more equipment to a price I could afford. If you are in the market for a new Hyundai, please see Mark Anderson!! More

easy to work with. very knowlegable. Luke worked to help me decide which car actually suited my needs. I came in looking for fuel economyonly. Luke showed me the available models and I ended up in a car tha me decide which car actually suited my needs. I came in looking for fuel economyonly. Luke showed me the available models and I ended up in a car that exactly meets my needs and it wasn't the Elantra I had come in to look at. The dealership did not push but worked hard to earn my business. When I said I needed to think about it, both Luke and the manager thsnked me for my time and did not pester me like other dealers I went to. I looked aqt other dealerships after i went to great lakes and they were much pushier. all they wanted was howw much Luke would sell the car for anf they would beat it. They were reluctant to just give me their best price. I bought from great lakes because of the experience not just the car. More

This is my third car bought from Joe and Great Lakes. Takes the hassle out of buying a car. No other Hyundai dealer offered the pricing Joe did. Joe made sure the car I designed was the car delivered, Takes the hassle out of buying a car. No other Hyundai dealer offered the pricing Joe did. Joe made sure the car I designed was the car delivered, no double talk and settling for something else. You wont go wrong with Great Lakes or Joe Cimino. More

First of all, I can't compliment the customer service enough. They weren't pushy, and they let me make the ultimate decision. Their training and passion for their career shows through in their quality of enough. They weren't pushy, and they let me make the ultimate decision. Their training and passion for their career shows through in their quality of work. I never felt uncomfortable, as Mr. Anderson treated me as a friend during the entire process. I would rate my overall experience 10 out of 10, and would recommend Great Lakes Hyundai to a friend without thinking twice. It wouldn't be an accurate review unless I mentioned the fact that the price was a steal! This was my first lease, so I was a little unsure how affordable it would be to get in the Sonata that I've wanted for quite some time. The dealership worked with me until we settled on a payment plan that worked well for all parties involved. More

I have purchase three vehicles from Great Lakes Hyundai over the past 5 years! Everyone has always gone out of their way to make sure that I have always had a great experience! My sales person, Joe Cimin over the past 5 years! Everyone has always gone out of their way to make sure that I have always had a great experience! My sales person, Joe Cimino, and the used car manager, Rob continue to go above and beyond each time that I visit the dealership. The pricing has always been fair and and finance manager even got me a lower payment when I was competing my paperwork than what I had been quoted by my salesperson. What a nice surprise! Also, I live about 45 minutes away from Great Lakes Hyundai but always try to use their device department whenever I can. Sheldon, their service manager is always able to get me in and out quickly and have even gone as far as letting me borrow car if I need to run errands while I am waiting. i would not consider buying or servicing my next vehicle from any other dealer. Keep up the good work! More

Great Lakes Hyundai is a wonderful place to do business with. When you walk in, you don't get the typical "vulture swooping down" approach by a salesman. All are quite professional and willing to go out o with. When you walk in, you don't get the typical "vulture swooping down" approach by a salesman. All are quite professional and willing to go out of their way to make your experience there enjoyable and rewarding. We got an amazing deal on our Equus, and, we think, above and beyond overall service. Our questions/concerns are always answered immediately. We have bought many types of "luxury" cars from many different dealers, and I have to say this experience has been the best. Even now when we walk into the dealership, we are treated fantastically-- and we've already bought the car! We would highly recommend this dealership and the great people who work there. More