Great Lakes Hyundai

WARRANTEE FOREVER PROGRAM IS A SCAM !!! "Warranty Forever" program is a complete scam. You get a "free" powertrain warranty with your used car purchase here. (Of course it's rolled into the "Warranty Forever" program is a complete scam. You get a "free" powertrain warranty with your used car purchase here. (Of course it's rolled into the purchase price of the car) When the transmission on the 2009 Sonata I purchased here died the warranty coverage was denied for the following reasons: 1. You have to call an 800 # each and every time to get "authorization" from the insurance company for your local mechanic to change your oil, air filter, coolant flush or anything on your car that requires routine maintenance. If you forget to get authorization, then, as far as they are concerned, the oil change never happened and your warranty becomes invalid. If you miss your oil change by a 1000 miles from when it was do, your warranty becomes invalid. 2. God forbid you forget to change the cabin air filter: the insurance company told me that was a part of the reason my claim for warranty on my failed transmission was denied. I forgot to get my cabin air filter changed!!! Basically, the with "Warranty Forever" it is nearly impossible for you to collect on your warranty claim: THEY WILL FIND A REASON TO DENY YOUR CLAIM. IT IS NEARY IMPOSSIBLE TO KEEP UP THEIR UNREASONABLE MAINTENACE REQUIREMENTS! More

Turnpike Blowout When our rented Hyundai had a blow on the turnpike, we were towed to Great Lakes Hyundai by a tow driver who said the service and people were very goo When our rented Hyundai had a blow on the turnpike, we were towed to Great Lakes Hyundai by a tow driver who said the service and people were very good at Great Lakes. The service people, Jaime in particular, were indeed professional and extremely helpful in talking with Avis and getting us back on the road. More

Fed lies Was told by this salesman 3 times they were able to finance me with $1000 down and trade in my old vehicle. So I called to set up a time to come in a Was told by this salesman 3 times they were able to finance me with $1000 down and trade in my old vehicle. So I called to set up a time to come in a purchase said brand new Hyundai sonata, I was told I need $3000. The salesman has no clue what is going on. He guaranteed he could finance me with $1000, but obviously had no idea. Poor customer service! More

Excellence in action I decided to purchase a new 2014 Hyundai Sonata 2.0t limited and started shopping in my local area. I had pre approval from my credit union for 5.25% I decided to purchase a new 2014 Hyundai Sonata 2.0t limited and started shopping in my local area. I had pre approval from my credit union for 5.25% for 72 months no money down. I had done online research and had a price range in mind as any new car shopper should. I contacted Preston Hyundai of Boardman and was SEVERLY disappointed in the sales and finance departments (feel free to read my review). Preston basically didn't have my specific trim, options and color in stock, told me that it was not available anywhere in the United States and then offered me a 10.55% loan for 72 months. Considering that this was double of what my credit union had offered, I laughed in their face and left the business. I went back home and did some more online research. I discovered a Sonata in the right trim and options but the wrong color. I called the dealer, Great Lakes Hyundai, and talked to Bob Nero. Bob was very personable and helpful. I explained him my situation regarding the desired Sonata in Pearl White 2.0t limited and how I was told by Preston that there was no such vehicle for sale new in the United States. Bob took my information and said he would call back in 30 minutes. Bob called me back in 25 minutes and told me that he had found my desired vehicle, correct trim, correct options in Pearl White in New York and that he would be very happy to have it transferred to his dealership for me to purchase it. I went down to Great Lakes Hyundai the next day, contacted Bob and test drove the Red Sonata that he had in stock, the exact vehicle that I wanted except the wrong color. Bob never attempted to sell me the red vehicle that he had in stock, he know I wanted Pearl White and made it happen. I then contacted Paul in finance. Paul had several rate offers but I decided on 5.5% for 72 months, no money down. This was comparable to my credit unions offer of 5.25% and had the advantage of a local bank. Paul explained all the different maintenance plans and service packages but never tried to force me to purchase any of them. As anyone knows, going through finance is always stressful, but this was a breeze and made painless by Pauls' great personality and helpfulness. On the day my vehicle arrived, 2 days after my purchasing it with Bob and Paul, I went to Great Lakes to pick it up and drive it home. Unfortunately, Bob was off and he had coordinated with Mark Bevington to assist me. Mark was as personable and helpful as Bob. Mark showed me all the features, explained the navigation system and was a huge help explaining things. As Mark was helping me, he was dealing with another buyer of his, but Mark never made me feel rushed or unwanted. I have already decided to have my Sonata serviced at Great Lakes Hyundai due to the stellar sales team. I cant say enough great things about my experience with Great Lakes Hyundai. More

I recently purchased a used truck from Great Lakes Hyundai and could not be happier with how I was treated! What an outstanding dealership, the staff were all wonderful and straight forward a great no Hyundai and could not be happier with how I was treated! What an outstanding dealership, the staff were all wonderful and straight forward a great no pressure transaction. From sale and finance to parts and service just a great car buying experiance and I would recommend anyone looking to purchase a new or used vehicle to stop in and meet the staff at Great Lakes Hyundai! More

I had an easy experience buying a gently used 2009 Honda. The car was put through service for a used car inspection and the only thing needing done was new brakes. They replaced all the brakes, did an oil ch The car was put through service for a used car inspection and the only thing needing done was new brakes. They replaced all the brakes, did an oil change, full detailing, and even removed a scratch on the front bumper at no charge. The price was excellent, the value I got for my trade was excellent, and I have had zero problems with service or my car for that matter (I’ve had it one year now). I continue to go back for my service with them, even if some competitors are less expensive. The only negative thing I have to say is that the appointment to sign the paperwork took a little longer than I would have liked. Overall I am very happy with Great Lakes Hyundai. More

As a single, middle-aged woman I have to have a reliable car and my Elantra IS because of the consistently excellent service from GLH. My son comes in from Chicago to have his Sonata serviced here! car and my Elantra IS because of the consistently excellent service from GLH. My son comes in from Chicago to have his Sonata serviced here! More

I have to say the new service manager, Dustin, and their team is a hit! I loved Sheldon but some of his team, Kevin, were weak and poor in customer service. I had been given free oil changes so I had to go team is a hit! I loved Sheldon but some of his team, Kevin, were weak and poor in customer service. I had been given free oil changes so I had to go here for service and I am glad to say they finally have it right! I had a wonderful experience to match my sales experience and I am VERY Thankful for this. Please keep it consistent from here and I will be a loyal Great Lakes Hyundai Service Customer. More

Worst experience ever. Customer service rep Kevin was a huge jerk. He lied to us several times then he denied lying. He made my experience awful. Don't think they will ever call you if you get service done huge jerk. He lied to us several times then he denied lying. He made my experience awful. Don't think they will ever call you if you get service done there because they are awful. If your not buying a car then they don't care. Better off taking your car elsewhere for repairs. More

We were looking to purchase a used car for our 16 year old, and we found one at Great Lakes that we were interested in. We went in and were helped by Julia. She was very friendly and helpful. There wasn't old, and we found one at Great Lakes that we were interested in. We went in and were helped by Julia. She was very friendly and helpful. There wasn't the high pressure that we were getting at other dealerships in the area that we had visited. We liked that she seemed honest and forthright with us. If we didn't like something, she didn't try to convince or confuse us for a sale (like another place we went to .... And left!). If she wasn't sure about something she said so, and went and found out. She worked WITH us, to find a car that met our budget and criteria for our son's car. We really appreciate her help, her low pressure demeanor, and calm patience as we looked and debated on what we wanted and for what price. We feel the price we paid was fair, and we will definitely look at Great Lakes Hyundai again for another car purchase in the future simply because Julia is there and we feel very satisfied and comfortable with the service we received from her. More