Great Lakes Honda City

Went on test drive with the salesperson. When we got back the salesperson suggested I have the dealership appraise my car for a trade-in. I told her I wanted to sell it on my own and she sai When we got back the salesperson suggested I have the dealership appraise my car for a trade-in. I told her I wanted to sell it on my own and she said lets just see what the dealership appraiser says. We went inside and as we were walking to her desk I realized I didn't have time to have my car appraised and told her I had to go and asked for her card. She was visibly irritated, turned and went to her desk and came back and handed me her card. I asked her if I said something to upset her and she only said, "the car isn't going to sit." I turned and left. I felt this salesperson was rude and unprofessional. I asked for her card because I planned on working with her; if not on the car that I test drove then another one. As it is I will never go to this dealership again. More

Phone sales person gave one warranty Chris, in person said no and changed it, said we don’t offer warranties on vehicles over 100,000. I don’t like high pressure sales people. Won’t return there. They di said no and changed it, said we don’t offer warranties on vehicles over 100,000. I don’t like high pressure sales people. Won’t return there. They didn’t even have the Title for the vehicle. More

Large dealership and a busy customer service. And customers. Very nice place with hugh rock at entrance And customers. Very nice place with hugh rock at entrance More

That don’t want good customers they want victims. They are deal breakers not good business They are deal breakers not good business More

Buyers be careful! Used to be a great company when it was Honda city, I bought several cars there. The new owners are greedy and money hungry! I had a contract with a d Used to be a great company when it was Honda city, I bought several cars there. The new owners are greedy and money hungry! I had a contract with a deposit for a vehicle I ordered and they did not honor my contract because they felt the vehicle was worth more money. They are selling the contracted vehicle for 10,000 over sticker. This put me in a bad spot because this vehicle was on order for almost a year. So now I am almost another year out if I order from another dealer. These people do not value long time customers. More

I had to bring my car three summers in a row due to problems with the AC. They refused to take into consideration that they were the ones that did the repairs each time and that the problems were inter problems with the AC. They refused to take into consideration that they were the ones that did the repairs each time and that the problems were interconnected. They definitely don't care about their customers, and I believe they rigged my AC to ensure I will keep having problems and keep having to come back. I will never take my car to this disgusting place again. More

Professional, accommodating and knowledgeable, low pressure. Best car buying experience ever. Highly recommended and will gladly refer my friends. pressure. Best car buying experience ever. Highly recommended and will gladly refer my friends. More

Absolutely no service after the sale, purchased 2021 pilot touring, 11 days later, 550 miles on it, error codes lighting up dashboard, Honda City says call 1-800-roadside pilot touring, 11 days later, 550 miles on it, error codes lighting up dashboard, Honda City says call 1-800-roadside More

They didn't listen and didn't care My only dealing since my purchase in 2009 was with the service department August 2015. My 2006 Honda Civic was leaking coolant and had a known tech b My only dealing since my purchase in 2009 was with the service department August 2015. My 2006 Honda Civic was leaking coolant and had a known tech bulletin out for the issue. I called the service department and was able to get an appointment very quickly. My car was looked at and it was deemed to need a new engine block per the Honda extended warranty for the tech bulletin. They were very communicative and had my car back to me in 2 days, and provided a free loaner car (which was a very nice Accord). We picked up the car just before closing on a Friday and noted that the A/C wasn't working. We had just paid $1200 to get it fixed a few months earlier, and because we were in a rush to get to my nephew's 7th birthday party, we figured we would handle it later. On our way there, the check engine light came on. I was on my way out of town, and the light was going on and off sporadically. My husband called and got an appointment for the next Monday. I took the car in and explained that the A/C wasn't working and asked if they would just check the work, since I just had it repaired. Again, no problem, got a loaner and was off to work. I receive a call about an hour later that they "forgot" to put tech notes on the paperwork that my A/C wasn't working when they did the engine test drive. I again, explained that it was working that morning and that we just recently had it repaired. I was told that there was nothing that they can do, but if I wanted to pay for service, they would take a look at it. I told them that I would be there in the hour to pick up my car. I took my car to my mechanic (Mike at Midas on South Bay Rd in Syracuse) and asked them if they could take a look and let me know what the issue was with the A/C. Chad called me later to let me know that the issue was, when they replaced the engine block, that instead of disconnecting the A/C hoses and vacuuming them out and then reconnecting after the service was completed, that 'sometimes' mechanics like the remove the hoses and 'let it ride'. All Chad did was reconnect my A/C hoses and recharge my A/C and I was right as rain. Had Honda City bothered to take a look at their own work, I would like to think that they would have seen this error in their workmanship. Instead, they decided to treat me as if I was someone trying to 'get over' on them. Thankfully my mechanic is honest and didn't charge my for Honda City's mistake (which I would have gladly billed to Honda City). This is one of the main reasons that I (and I am sure others) NEVER take their car to the dealer for service. They are in the business of selling cars and not maintaining cars. Unfortunately my buying experience in 2009 was great, but this entire episode has made me a NON Honda City buyer. More

They aren't familiar with their own ads I stopped by today to see an Accord EX that's been advertised in at least 2 issues of the newspaper for the past week. I was told that the dealership I stopped by today to see an Accord EX that's been advertised in at least 2 issues of the newspaper for the past week. I was told that the dealership had no such car. They had no Accord EX's and had none coming in. So I asked if they had a copy of their ad. No one in the entire building had one; the salesperson and the sales manager never saw it and no one had access to it online either. So... I drove all the way back home and found the ad repeated again in TODAY's paper! I learned that the price of the "Accord EX" was exactly the same as an Accord Sport that I saw while I was there and was I was interested in. I actually liked it more than the pictures if the EX that I saw. Unfortunately no one in the sales staff had a clue what their ad looked like, what the price was, or where the car was, so I left very dissatisfied. The fact that the salesperson showed me new cars that had dealer-installed options like floor mats that supposedly could not be removed prior to sale really turned me off. More