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Grayson BMW - Service Center

Knoxville, TN

4.9
577 Reviews

577 Reviews of Grayson BMW - Service Center

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April 13, 2025

Reasonable scheduling & on time return of the car & helpful/friendly service advisor. Dealership needs more loaner car, could not get one More

by VolsFan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew
April 13, 2025

Trent and the entire Grayson team have always been helpful and friendly when I bring my vehicle in. More

by nmunday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
April 12, 2025

Glad our service member did not try to up sale us. Only got what we needed. More

by angiebcox2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
April 12, 2025

Service department always friendly and quick to schedule appointments either by phone or app - Dylan has always been solid on repairs and service. More

by cec4559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
April 11, 2025

Dylan is always very helpful when I have questions or concerns about my X7. He handled my issue very quickly today. More

by LC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
April 11, 2025

Always professional and treats you like you are their best customer. Given loaners when needed. Comfortable eating room. More

by Stmtrap2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
April 09, 2025

Always appreciate the local service team which is the heart of any top dealership. Great support. More

by Rahnbeyer37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
April 09, 2025

Great service. Overall, curious, and very helpful. Good at recommending what’s needed and not trying to sell extra. More

by jawed.khan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
April 08, 2025

Excellent, and accurate service! Always a pleasure to have my vehicle serviced by such knowledgeable servicemen. More

by smithjoshua09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan - Grayson BMW Knoxville
April 07, 2025

Dylan explained everything clearly I didn't feel like I was getting ripped off. I can't say that I'm happy with the cost though. More

by dhansen72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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