Grayson BMW - Service Center

We purchased a 1997 BMW Z3 on March 9, 2006. The driver seat was loose and Jason (Sales) provided a service request stating that the seat would be fixed. Friday March 10, 2006, we realized that the back w seat was loose and Jason (Sales) provided a service request stating that the seat would be fixed. Friday March 10, 2006, we realized that the back window of the convertible top seperated from the top. The car was scheduled for service on March 16, 2006 to repair these items. On Friday, March 17, 2006, Steve (service manager) refused to make any repairs on the car. It would seem that customer service means nothing to Grayson BMW and their only interest is in moving cars regardless of condition. More