Grayson BMW - Service Center

I've been to Grayson twice and won't be returning. Both times I was treated quite nicely but found the detail of service to be embarrassingly bad. The first service was to have a window regulator replaced times I was treated quite nicely but found the detail of service to be embarrassingly bad. The first service was to have a window regulator replaced - they did the work but couldn't be bothered to reset an airbag sensor light which was triggered by the work. I was informed that the "clip was bad" for the airbag. This repair would take all of two minutes and I was surprised that they couldn't be bothered, just as a courtesy, especially when you consider that the "shop fee" they tack on to every bill is precisely for these sorts of instances. The second service was for a break-in. They replaced my smashed window but left glass all over the interior and, worst of all, inside the door where it now rattles quite noticeably. They couldn't be bothered to vacuum it out? They also failed to re-tint the window; instead suggesting I could get it done cheaply elsewhere. This was an insurance claim - I wanted my car back in original condition and instead, after a month, was told to do the rest myself. There were also new scratches in my paint. Good service is in detail, and I would rather give my money to people who will appreciate it and not treat me like an ATM - someone to do the bare minimum for and get their check. More

Tie rod broke after sitting in snow for 8 days. Got an answer from Ray in service that did not make sense about "the car is not made to slid sideways"! I asked 2x if there was any obstructions with my ne answer from Ray in service that did not make sense about "the car is not made to slid sideways"! I asked 2x if there was any obstructions with my neighbors here. He told me no. Grant me what he told us made know sense I asked him if it could have been the build up of gravel from trying to move it off the slushy leaves..."no". Called Mike (Salesman).."Ray told me there was an obstruction"..."he will call you"...never called. I called Mike to make sure the touch ups that were to be down the week I purchased it was done.... another crazy answer "service and sales don't work together" once again I had someone hear that. How the hell did he find out that their was an obstruction then...what a liar!! He told me he had to go another call. Of course he already got my money I'm not important. I will never recommend these people to anyone or a BMW I should have bought the Volvo by the way they critized...bad taste! All I wanted was an answer and no one wanted to talk..all cover ups. I still never got the touch ups done and the car was there for 6 days...perhaps if Mr Sonju was listening and doing his job this worked would have been done. They all should be embarrassed of themselves. All protecting the crazy excuse the service manager told us....they hire idiots! I had to bring it up there 3 hr RT two separate times, just to get it details and touched up and STILL never did it. The last time Mike acted all bubbly and typical used car salesmanlike saying everything was done. I walked around the car and there was a noticable ding right on the hood. I believe he didn't think I would check it out and just leave so he could say I did it once I left. Also, got home and there was trash in side pockets. I shined the inside of the car I was NOT detailed. They just lied!!! General Manager is just as worthless and rude.. Steve Graham...all I wanted was an answer. I have insurance it was never about money! Angela was polite inthe beginning when she knew I was in the market for a car...funny how things change...no on calls you back! As far as the BBB rating I hope you all know you buy those ratings you don't earn them!! If you want a BMW got elsewhere even if the drive is a little further. Stay away from the people I dealt with or TRIED to deal with! More

Took the car in for service (oil change & repair passsenger side rear mirror not working). Took over one hour to check in and get a loaner car. The loaner car had David Dovenbarger's (service mana passsenger side rear mirror not working). Took over one hour to check in and get a loaner car. The loaner car had David Dovenbarger's (service manager) dirty gym clothes in back seat which was only found later in the day. When returned to pick up car the all they did was laugh about the incident of the clothes. Was told that mirror was fixed, oil changed, car was washed and was ready to go. She was told that the car was outside. Wrong, the car was parked around back which my daughter had to retrieve herself and when she couldn't find it, she asked the help of the only nice person (car porter) she dealt with there all day. The car was not washed as promised by the service manager. She got her car and later realized the mirror still has problems too. I called the General Manger (Steve Graham) the next day and told him the dealings of the day before and how very unprofessional and that the customer service that is expected from a BMW dealership was definitely lacking. He told me that he would have to check in on it and call me back. He did call me back and apologized for the dirty gym clothes that had been left in the car and for the poor service that my daughter had experienced. He told me to have my daughter call and schedule a time for her to bring her car back in and have it cleaned up. She had also told him of her displeasure in her latest car and that she was considering a trade. She called him one last time approximately a week and half ago and left a message for him to call her back. Well needless to say she has never recieved that call back. So, to make a long story short, she has traded her car at BMW of Chattanooga who showed her how we should've been treated. The only reason I gave them a "3" on friendliness is because anyone can be somewhat nice when it comes to wanting your money. Like I told Steve Graham the Sales Manager...... It's buyer beware! More

Rude people that over promise and under deliver. Stories change on the fly and makes you very unconfident in their ability to repair a car correctly. As a customer, I do not expect to have to tolerate ruden change on the fly and makes you very unconfident in their ability to repair a car correctly. As a customer, I do not expect to have to tolerate rudeness and inability to accurately measure the extent of time it takes to perform a repair. More

Car is 1 year old with under 20K miles. 3 new transmissions and my next one died today. The dealership has not fixed the car to original driving characteristics and quality. Customer care and s transmissions and my next one died today. The dealership has not fixed the car to original driving characteristics and quality. Customer care and service for a new BMW owner has been lost by this dealership. I will not be a returning customer to this facility ever again if I can help it. More

We purchased a 1997 BMW Z3 on March 9, 2006. The driver seat was loose and Jason (Sales) provided a service request stating that the seat would be fixed. Friday March 10, 2006, we realized that the back w seat was loose and Jason (Sales) provided a service request stating that the seat would be fixed. Friday March 10, 2006, we realized that the back window of the convertible top seperated from the top. The car was scheduled for service on March 16, 2006 to repair these items. On Friday, March 17, 2006, Steve (service manager) refused to make any repairs on the car. It would seem that customer service means nothing to Grayson BMW and their only interest is in moving cars regardless of condition. More