Grayson BMW - Service Center

Incredible Service Always incredible service. Justin goes above and beyond to take care of my service needs in a capable, courteous way. He is always available to handle Always incredible service. Justin goes above and beyond to take care of my service needs in a capable, courteous way. He is always available to handle whatever I need! More

Service Representative Justin Pickle is my service representative and has made every visit to Grayson a pleasant experience. He and the service staff have always been frien Justin Pickle is my service representative and has made every visit to Grayson a pleasant experience. He and the service staff have always been friendly and helpful no matter what the issue with my vehicle. I would recommend Grayson BMW because of employees like Justin that offer superb customer service skills. More

Excellent Service for past 12 years At Greyson BMW Service advisers very knowledgeable about BMW product, their advice and suggestions are very helpful before deciding an expensive repairs needed. The Service advisers very knowledgeable about BMW product, their advice and suggestions are very helpful before deciding an expensive repairs needed. Their loaned cars are always brand new! I like that! More

Great service at Grayson BMW, Knoxville TN Justin Pickell is my go-to person at your service department for all of my car care needs. A phone call is all it takes to set up an appointment, but Justin Pickell is my go-to person at your service department for all of my car care needs. A phone call is all it takes to set up an appointment, but the service received exceeds my high expectations every visit. Justin tracks down any issue involving my car,and always has great recommendations for its care and maintenance. More

Will in service....outstanding! Will Miller is super accommodating and extremely knowledgeable about any problem we've had with out cars. He always fits us in, even when the schedule Will Miller is super accommodating and extremely knowledgeable about any problem we've had with out cars. He always fits us in, even when the schedule is tight. We wouldn't trust our service with anyone else. More

Justin Pickell Service Department The service department at Grayson BMW provides excellent and timely service. Justin Pickell service advisor makes this all possible. He is professiona The service department at Grayson BMW provides excellent and timely service. Justin Pickell service advisor makes this all possible. He is professional informative and easy to deal with on a personal basis. He explains repairs simply and succinct, an asset to the service department. More

Always the run-around I have had my 550i for 3 1/2 years and have had 40 service calls. Several of these calls were because I had to take the vehicle immediately back to Gr I have had my 550i for 3 1/2 years and have had 40 service calls. Several of these calls were because I had to take the vehicle immediately back to Grayson BMW because 1. They did not repair the problem(s) correctly or at all the first and sometimes up to 3 return visits. And 2. They may have repaired the original problem, but a few days later something else breaks that I am pretty sure happened while my car was in their possession. They never say it's their fault that maybe they did not put it together correctly, and then they want to charge me another $100.00 for another service call. I have had about 20 (twenty) of the Goodyear Run Flats that had to be replaced due to bubbles in the sidewalls or actual blowouts. There was only a single instance where they actually had the tire in stock, all the other times the tire or tires had to be ordered, so I had to drive anther loaner while they tried to get a handle on what they are doing. I had discussed this problem with the Service Manager and not only was he useless; he also did not live up to his agreement with me. The agreement was that Grayson BMW would stock and maintain inventory of the tires that my automobile uses. This way, I would be able to get the tire replaced in a timely manner, hopefully on the same day I took it in. They did not do this. The next 8-10 replacement tires had to be ordered every time I had a problem, I have complained several times only to get “the run-around. I begged them to replace the tires with a brand that is much more reliable, but they said it would not be covered by the extended warranty that I had in place. So here is the bottom line, Grayson BMW would rather have a vehicle on the road that is unsafe, unreliable and extremely dangerous to me and other drivers then take care of what was obviously defective tire(s). How they explained it to me was this, since they refused to change the brand of tire because it would void the warranty contract, they just told me straight out that they would rather replace as many tires as they needed to under the warranty. This type of mentality is evidence that Grayson BMW could give a crap about customer service and bottom line the safety of me, my family, my customers and all the other drivers on the road. I will share with you one more Grayson BMW excellent customer service experience. I took my car in for the PM general service call, change the oil and filter, and all the other services that are due at this time. While my car was at Grayson BMW for this scheduled service call, they discovered yet again a crack in one of the wheels, which of course, was not in stock and had to be ordered. 4 or 5 days later I had a call that my car was finished and I picked it up. Grayson BMW gave me back my car with the itemized receipt that listed several issues or items that they repaired or replaced. Oil, oil filter, wipers, fill the fluids, etc., the usual scheduled service call maintenance. A few days later, a problem that was supposed to be taken care of when I had the car in for the scheduled maintenance, and I notified Grayson BMW of my concern. Later that day, I got a call from my Grayson BMW service department representative and he had to explain to me that even though my car was sitting in their service lot for 5 days, THEY NEVER DID ANY OF THE GENERAL SCHEDULED SERVICE MAINTENANCE. This was hard for me to understand, since my service call receipt itemized all of the maintenance that was done to my vehicle. When questioned on why my service statement listed all the work with names and parts, and did none of it. So I had to take my car back once again and have the work done. I am still waiting to hear or see a corrective action report on how this happened. I have many more negative experiences with this xxx car, one of them being an electrical problem that when I shut to car off, sometimes all the windows would open, including the sun roof, the seat would go all the way back, the doors would lock, and then the car would not start. I had my car in their several times for this problem, and every time they say that nothing showed up on the service computer and they were unable to replicate the problem. Recently, the car decided to pull this stunt once again, but this time I had the car in my driveway and it rained in it for eight hours. When I came out to my car, I had about 2 inches of water on the floor of my car along with water into the main control panel in the center of the car. When I finally got it started, I took it directly to Grayson BMW and said they would look into again. Once again, they were unable to replicate the problem and when I returned 5 days later, they accused me of holding down the unlock button on my car to open all the windows. Basically, telling me that it was my fault and with this, insinuating that I was lying. I left Grayson BMW obvious not too happy about the problem with the electrical system. From Grayson BMW I had to make a stop, that was about 2 minutes away from the dealership. When I turned off the car, all the windows opened, including the sunroof, the seats went all the way back, the doors locked and I was unable to start the car. I called service again and they told me to bring it back. I had to make one more stop before taking the car back but before I shut it off I decided to take a video of me turning the car off. The video shows both my hands clearly without a key fob as I shut off the car. Once again, all the windows went down, etc. When I got back to Grayson BMW I showed the video to the chief mechanic and he commented, well, I guess you were telling the truth. He actually said that out loud. I just looked at him and turned and went back to my loaner car that was still warm and left. Several days later, I got a call from service explaining to me that after the video I showed them, they miraculously found what the problem was and replaced the BAS or CAS computer. If you are using this site to review problems at Grayson BMW, then my advice to you is to buy your BMW from another dealer. In closing, I am now working with BMW USA Customer Service to try and get this lemon of a car replaced. All Grayson BMW wanted me to do is have me buy my seventh BMW from them. DO NOT BUY FROM GRAYSON BMW. FYI, this last service call took about six weeks to repair and as I write this review, my car is still in service. More

HORRIBLE Service To make a very long story, short......we purchased a used BMW 2 years ago, they car buying experience was smooth, and all seemed to go very well. We To make a very long story, short......we purchased a used BMW 2 years ago, they car buying experience was smooth, and all seemed to go very well. We had done our research, and knew when we walked in what vehicle we would be driving home with. We soon found out there were numerous issues with our purchase, None of which had been revealed to us, in fact, we were lied to when we had asked about any previous issues it may have had. Thankfully, we did purchased the extended warranty which was offered to us, as it was the first BMW we had bought, & there were 2 issues that were supposedly taken care of which were covered. No exaggeration, we took our car back in for THE SAME PROBLEM a minimum of 6 times, only to be told each time, they could "not get it to duplicate the same problem" while they had it in their shop. several times, it would be on my way home from finally picking it up, that it would duplicate it for me. Somehow, the service department always found time to look for a potential problem which they COULD FIX, that they could charge us for that would NOT be covered under the extended warranty. They always tried to charge us for additional "problems", to which we caught on to very quickly. When your vehicle is in the shop almost as much time as you actually have it in your possession, it's time to do something different. On one occasion, the car was in the shop for over 5 week!! Most times it averaged 3 -4 weeks. We recently took it in again for a NEW, quite serious issue, and again we were told they "couldn't get it to duplicate" it, but they of course started to look for other issues, when they called my husband to inform him of the "other issues" they had the nerve to tell him it would be better to trade it in for a new one. this is the second time they had tried to tell us to trade it in, as "that would be our better option". However they only wanted to offer us about half of the blue book value for it. The quality of work was some of the worst we have seen. For a BMW dealership, you expect, and should receive Top Notch! Not the case at this location. If you walk in dressed like a normal everyday person, like we are, you do not receive immediate attention! ( The last straw was when we made an unexpected visit to check on our car, we found the Service department had removed our glove box to get to the fuses or something, and they had literally dumped our contents of our glove box all over the floor. That infuriated my husband so much, we went and traded that vehicle in at another dealership! We love the german engineering, and comfort, but this experience cured us, we will never deal with BMW of Knoxville again. The One good thing I can say is on all but one occasion, they provided me with a Brand new loaner car for the duration. More

This dealer also sales bad used cars, so be careful. When I say bad car, if the car last only about 6 months that is called bad car isn't? I bought KIA Rondo 2007 LX model from this slippery dealer in early I say bad car, if the car last only about 6 months that is called bad car isn't? I bought KIA Rondo 2007 LX model from this slippery dealer in early 2012. After about 6 months later the AC did not work any more. I paid over ten thousand dollar for that car that last only six months. I am very regret for buying from this dealer. A dealer with good business ethic would not sale the car that last only 6 months in good condition. This dealer does not stand behind it sold product. I definitely do not recommend this - even to buy BMW. I do not even want to pass by this slippery dealer. More

Oil change 6 cyl $105; replace 6 spark plugs $412; purported leak of transmission pan gasket/sealing sleeve $886; purported leak of differential pinion seal $307 Total cost on a 2007 BMW 530xi 108 purported leak of transmission pan gasket/sealing sleeve $886; purported leak of differential pinion seal $307 Total cost on a 2007 BMW 530xi 108,000 miles without any significant maintenance history $2258 of which labor amounted to $1462. Will told us spark plug change would be "about $150". I know by owning a BMW, everything costs more, but this is simply off the chart! More