Grayson BMW - Service Center

Matt in the service dept is top notch. Easy to work with and took care of our needs in a quick professional manner. Thanks Matt for getting us back on the road quick after we hit a pothole Easy to work with and took care of our needs in a quick professional manner. Thanks Matt for getting us back on the road quick after we hit a pothole! More

Grayson was able to get me in for maintenance and recall work quickly. Work was done all in the same day even though the recall required a major tear down. work quickly. Work was done all in the same day even though the recall required a major tear down. More

My dealer choice for service and will drive 100 miles past other dealers! Professional, courteous, classy the way it should be… past other dealers! Professional, courteous, classy the way it should be… More

This was first service visit for my X3, was told my tires needed replaced at 7600 miles! I spoke to manager and he did nothing to resolve this issue except leave BMW corporate phone number on my service rece needed replaced at 7600 miles! I spoke to manager and he did nothing to resolve this issue except leave BMW corporate phone number on my service receipt. This is my 5th BMW that I have purchased and my 3rd X3. I usually trade every 3 years.. I will never buy another vehicle from this dealership and this will be my last BMW. Very disappointed. I will tell everyone I know about this experience. More

The Service Department at Grayson is terrific. They give fair and honest appraisals of what our BMW X3 needs. They give fair and honest appraisals of what our BMW X3 needs. More

Always great customer service. Justin always goes the extra mile to take care of our service needs. Justin always goes the extra mile to take care of our service needs. More

always on top they always answering any questions or problem I have The service department is 10 out of 10 problem I have The service department is 10 out of 10 More

Great service and continued great communication from service rep team. Matt got me in ahead of schedule for service really got me out of a jamb when a coolant leak was discovered. service rep team. Matt got me in ahead of schedule for service really got me out of a jamb when a coolant leak was discovered. More

Excellent service! Matt made sure I was completely taken care of, from working with the warranty company to providing a loaner. Matt made sure I was completely taken care of, from working with the warranty company to providing a loaner. More

I had a recall…. they didn’t add on anything….in and out for Free! they didn’t add on anything….in and out for Free! More