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Grayson BMW - Service Center

Knoxville, TN

4.9
577 Reviews

577 Reviews of Grayson BMW - Service Center

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May 06, 2025

Matt Grayson was fantastic during a stressful situation having blown a tire on a Saturday afternoon. Not only did he find the tires required but also got me back on the road to head home in a few quick ho More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Grayson
May 03, 2025

The Grayson team was fantastic. My car was taken into the service rack promptly and as a courtesy they drop me off at a nearby restaurant while waiting and pick me up. The service w More

by Wwisecup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall the names at this point.
May 01, 2025

Have serviced multiple vehicles over the past 20 years with Grayson BMW. Always a positive experience. My only complaint is with BMWs extended warranty; it doesn’t cover much so I would not recommend purc More

by mikefss100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
May 01, 2025

Clean dealership with very courteous and professional staff. Work was done on time and with attention to detail. No waiting on arrival or pickup. Tech person even stayed late to answer some questions More

by lbiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
April 30, 2025

I've always been pleased with the service I get from Grayson BMW i general and Dylan specifically. More

by ctyree217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
April 30, 2025

Matthew was incredibly helpful as a backup to my usual advisor. It’s good to know there is a strong bench at Grayson. He did a great job assisting me without an appointment as well as handling the work More

by lesliemarquard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in service
April 27, 2025

Grayson BMW has a great service department. ...always courteous and helpful. Nice waiting area and provides loaner car if your car has to be left at the dealership. More

by susiedool10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
April 27, 2025

Great at communicating with me when my car is in for service. I really appreciate that. More

by jrmten72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
April 26, 2025

Everybody super professionaly and friendly. When I made visits with a pleasure! Service fast and high quality! More

by Ivan C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
April 25, 2025

Justin makes a difference, provides great customer service. The dealership is modern and convenient location More

by jimisonr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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