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Grayson BMW - Service Center

Knoxville, TN

4.9
609 Reviews

609 Reviews of Grayson BMW - Service Center

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June 26, 2025

Justin at Greyson is great and the service department is awesome. I wouldn’t buy a car from Greyson, but the service department is top notch. More

by tenblade2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickle
June 23, 2025

Always informative and on top with giving future insight on present and future issues. Also great on relaying info between service advisor and technician through verbal and electronic communication. More

by josemartinez.1578@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
June 23, 2025

My appointment was easy to make as to time I could bring my car in.Dylan took great care of me-car was finished when he said. More

by Ortie2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
June 22, 2025

Had a good experience with Matthew in the service department. He kept me informed, was thorough and got the issue resolved while I waited. More

by RandyL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
June 21, 2025

Easy to schedule an appointment. Service Rep provides clear explanation of service performed and a summary of possible future services which. may be required More

by shore7302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DYLAN
June 21, 2025

Justin is very knowledgeable about my vehicle and is attentive to the customer experience. Thank you. More

by Gham409
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickell
June 21, 2025

Our last service experience was superb! Justin took care of everything, as usual. Score: 10+! More

by Lrbfoutch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
June 20, 2025

Great service, honest and open discussion about differ options. Also provided valuable insight about my vehicle. More

by gusano0914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
June 20, 2025

The service there is great and the people are so kind, caring, and professional. They are great at letting you know what additional Services may be needed and the cost without pressuring you. I love going More

by S.Oaks122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Just Pickel
June 19, 2025

Matthrw was courteous, efficient and kept me informed. He explained services being performed. The car was cleaned and all service paper mats removed. More

by Ncubed199
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew