Grayson BMW - Service Center

The problem that I came to the service center about was not fixed and the technician could not explain why my issue with the A/C is happening. I paid for a new battery that did not fix the problem. I was c not fixed and the technician could not explain why my issue with the A/C is happening. I paid for a new battery that did not fix the problem. I was charged $200 for the “A/C blowing hot” and $200 for “blower staying on” which to me are the same issue. Apparently because the issue could not be duplicated it felt like the tech was at a loss as to what to do. I was told I could bring it back if it happened again but it’s intermittent and it was not clear whether I would be charged another $200 for them to try to fix the issue. So for $900 I got a new battery and a quick video with the tech talking so fast that it is hard to understand what he is saying. I took the car to European Auto Garage and they found more issues that either the tech at BMW didn’t find or didn’t feel were necessary. Matthew was friendly and tried to help. I just feel like I paid a lot of money for nothing. More

Grayson has always taken care of all my vehicle needs. Friendly, knowledgeable, professional and courteous. Friendly, knowledgeable, professional and courteous. More

Dylan is excellent to work with! He is very professional and thorough. He explained everything with great detail. He is very professional and thorough. He explained everything with great detail. More

Matt was very clear and transparent about my problem and the solution. Would want to work with him again. the solution. Would want to work with him again. More

I found Trent to be customer focused and professional with getting my vehicle in and serviced. He kept me informed on the progress and on the services recommended. with getting my vehicle in and serviced. He kept me informed on the progress and on the services recommended. More

My son Gabe got a flat tire. Matt helped him get the tire fixed fast. He needed his car for work so was concerned he would miss a day. Matt came through. Matt helped him get the tire fixed fast. He needed his car for work so was concerned he would miss a day. Matt came through. More

Had to get a sudden problem fixed with my BMW diesel and the service department handled it promptly. the service department handled it promptly. More

Matthew was excellent as he handled anaiirbag recall issue with the 325CI. My rating for the dealership is due to past experiences. issue with the 325CI. My rating for the dealership is due to past experiences. More

The scheduling of appointments runs smoothly. Dylan does a fantastic job of checking on the client and keeping you updated with the progress of the service. I appreciate the video provided by the Dylan does a fantastic job of checking on the client and keeping you updated with the progress of the service. I appreciate the video provided by the mechanic going over the vehicle. I feel like I receive the service I am paying for and not being taken advantage of. More

Very pleased with my purchase from the beginning to end. The service department is excellent. When I need service or simply have a question I contact Matt Mull, always takes care of the situation. I would h The service department is excellent. When I need service or simply have a question I contact Matt Mull, always takes care of the situation. I would highly recommend Grayson BMW of Knoxville to anyone considering purchasing a BMW. More