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Grayson BMW - Service Center

Knoxville, TN

4.9
576 Reviews

576 Reviews of Grayson BMW - Service Center

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June 09, 2025

Justin is my go to go guy for all of my service needs. He is very responsive and does everything he can to help. More

by bretth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
June 07, 2025

Excellent service. Very courteous and efficient. Took care of warranty items with no charge. Dylan was great to work with. More

by roverejim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
June 02, 2025

Excellent service provider and knowledgeable staff. The work was performed correctly and in an adequate time frame.The waiting area is pleasantly and usefully appointed. I appreciate the complimentary More

by mcmahansheilaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
June 02, 2025

Excellent customer service Justin Pickel exceeds every expectation when I bring my M4 in for service More

by feederdriver3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Pickel
May 31, 2025

Trent was super nice and helpful, and the seats were comfortable. Overall it was a decent experience. More

by Crazy lady 420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
May 30, 2025

The dealership got me in quickly and did a great job. Justin in the service department is always excellent to work with. More

by Lajeanaolinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
May 30, 2025

Justin and Dylan in service dept are great! Always easy to work with! Loved my sales rep too!!! More

by Blue Beauty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Dylan, Josh
May 30, 2025

Dylan listen to my request and everything was completed as requested in a very timely and professional manner. Grayson is highly recommended and their service department. More

by lgreen101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
May 29, 2025

Quick and timely service. Always appreciate the technician video of the work being performed and any trouble areas. More

by Scot F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent
May 26, 2025

Justin in the Service Dept has been great to work with, nothing but positive! For a first time BMW owner he has been very helpful. I would recommend Grayson BMW to anyone interested in owning their own BMW More

by Ksdyke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
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