Grayson BMW

I traveled from Chattanooga to Knoxville for service amsxi Amazing fast and seamless. Went above and beyond. Thank you. Worth the travel time. Everyone was knowledgeable and very professional. Total time in an Amazing fast and seamless. Went above and beyond. Thank you. Worth the travel time. Everyone was knowledgeable and very professional. Total time in and out less than 10 minutes. Loaner car readily available and I couldn’t be happier. Will definitely return for next car purchase. After my last few experiences with BMW OF CHATTANOOGA I wanted to get rid of BMW completely. More

Top notch service ! Your dealership provides quality customer service each and every time I’ve been in - and I’m a frequent flyer with you all! Justin Pickel is the fri Your dealership provides quality customer service each and every time I’ve been in - and I’m a frequent flyer with you all! Justin Pickel is the friendliest, most honest associate that i have ever met. He’s the main reason that I continue to use only BMW for all maintenance issues. He has given you a client for life !! More

Great service My experience with Grayson BMW was one of professioalizime and courtesy. Justin was great explaining all service requirements that my BMW needed, he My experience with Grayson BMW was one of professioalizime and courtesy. Justin was great explaining all service requirements that my BMW needed, he walked me through every option. More

Great care for the customer and great work! Grayson service really takes care of their customers. My car ran over a pothole and had an air bubble on the side wall of the tire. Not very safe at Grayson service really takes care of their customers. My car ran over a pothole and had an air bubble on the side wall of the tire. Not very safe at that point. Drove to Grayson without having an appointment. They took care of that for me just like that. More

Excellant service Able to schedule me on short notice, provided quick service while I was there, informed me of the status of the work as it happened and got me out qui Able to schedule me on short notice, provided quick service while I was there, informed me of the status of the work as it happened and got me out quickly with limited paperwork. More

Service My service advisor was amazing as always! Wil always makes my visit easy and always keep me informed while waiting on car. But he also gives me a l My service advisor was amazing as always! Wil always makes my visit easy and always keep me informed while waiting on car. But he also gives me a loner car if it’s a detailed visit More

My first BMW! This was such an easy purchase. I have purchased many cars over the years but this by far was the easiest. Looking forward to driving this car for y This was such an easy purchase. I have purchased many cars over the years but this by far was the easiest. Looking forward to driving this car for years to come and my continued relationship with Grayson BMW. More

The Great Run-around! We purchased a 2018 X5 two weeks ago, at that time they could only find one of the key bobs we were told when they found the second one it would be ma We purchased a 2018 X5 two weeks ago, at that time they could only find one of the key bobs we were told when they found the second one it would be mailed to us, called the dealership they said it had been mailed , 5 days later called them again they said it had been mailed to the wrong address told us they would overnight it, still no bob, it's been 2 weeks now and still no bob our salesperson was Lauren Bain we would NOT recommend her or the dealership...neither were helpful for a luxury dealership we didn't get the luxury experience......BMW may be the ultimate driving machine but GRAYSON BMW is not the ultimate dealership! More

Surprise X5 I recently purchased a used BMW from Grayson BMW. I live over 2 hours away, but was able to negotiate all items with them online or over the phone. I recently purchased a used BMW from Grayson BMW. I live over 2 hours away, but was able to negotiate all items with them online or over the phone. Jeremy Harvey and Lou Esch both worked with me to ensure I always received a timely response to any questions or requests. I told them the car was a surprise for my wife, Jeremy and Lou did the rest by perfectly staging the vehicle and adding nice red bow on the hood. Needless to say my wife was amazed, not only over the vehicle but the lengths taken to stage it. Thanks to Lou and Jeremy for going above and beyond normal business to make this purchase a very special one for my wife and I. More

Terrible experience Bought a 2013 Explorer in the fall of 2017. On the lot, the back up camera was fully functional. 15 minutes later after leaving the dealer, the camera Bought a 2013 Explorer in the fall of 2017. On the lot, the back up camera was fully functional. 15 minutes later after leaving the dealer, the camera system failed. My wife contacted the dealer to explain the problem and simply put, Grayson was nasty about it. Under no circumstances would they repair the vehicle (a $600 expense at a Ford dealership). To compare, my brother recently bought a used Infinity from a local dealership and after a week of ownership, the radiator cracked; it was repaired at no charge by the dealer. Grayson BMW is a terrible dealership and we will NEVER buy from them again. More