Grayson BMW

Tie rod broke after sitting in snow for 8 days. Got an answer from Ray in service that did not make sense about "the car is not made to slid sideways"! I asked 2x if there was any obstructions with my ne answer from Ray in service that did not make sense about "the car is not made to slid sideways"! I asked 2x if there was any obstructions with my neighbors here. He told me no. Grant me what he told us made know sense I asked him if it could have been the build up of gravel from trying to move it off the slushy leaves..."no". Called Mike (Salesman).."Ray told me there was an obstruction"..."he will call you"...never called. I called Mike to make sure the touch ups that were to be down the week I purchased it was done.... another crazy answer "service and sales don't work together" once again I had someone hear that. How the hell did he find out that their was an obstruction then...what a liar!! He told me he had to go another call. Of course he already got my money I'm not important. I will never recommend these people to anyone or a BMW I should have bought the Volvo by the way they critized...bad taste! All I wanted was an answer and no one wanted to talk..all cover ups. I still never got the touch ups done and the car was there for 6 days...perhaps if Mr Sonju was listening and doing his job this worked would have been done. They all should be embarrassed of themselves. All protecting the crazy excuse the service manager told us....they hire idiots! I had to bring it up there 3 hr RT two separate times, just to get it details and touched up and STILL never did it. The last time Mike acted all bubbly and typical used car salesmanlike saying everything was done. I walked around the car and there was a noticable ding right on the hood. I believe he didn't think I would check it out and just leave so he could say I did it once I left. Also, got home and there was trash in side pockets. I shined the inside of the car I was NOT detailed. They just lied!!! General Manager is just as worthless and rude.. Steve Graham...all I wanted was an answer. I have insurance it was never about money! Angela was polite inthe beginning when she knew I was in the market for a car...funny how things change...no on calls you back! As far as the BBB rating I hope you all know you buy those ratings you don't earn them!! If you want a BMW got elsewhere even if the drive is a little further. Stay away from the people I dealt with or TRIED to deal with! More

I was pleased with my purchase. I would recommend this dealer. Andrea was very nice to work with and answered all my questions day, night and weekends. I bought my car from this dealer over the internet a dealer. Andrea was very nice to work with and answered all my questions day, night and weekends. I bought my car from this dealer over the internet and highly suggest them for long range distance purchases. More

Took the car in for service (oil change & repair passsenger side rear mirror not working). Took over one hour to check in and get a loaner car. The loaner car had David Dovenbarger's (service mana passsenger side rear mirror not working). Took over one hour to check in and get a loaner car. The loaner car had David Dovenbarger's (service manager) dirty gym clothes in back seat which was only found later in the day. When returned to pick up car the all they did was laugh about the incident of the clothes. Was told that mirror was fixed, oil changed, car was washed and was ready to go. She was told that the car was outside. Wrong, the car was parked around back which my daughter had to retrieve herself and when she couldn't find it, she asked the help of the only nice person (car porter) she dealt with there all day. The car was not washed as promised by the service manager. She got her car and later realized the mirror still has problems too. I called the General Manger (Steve Graham) the next day and told him the dealings of the day before and how very unprofessional and that the customer service that is expected from a BMW dealership was definitely lacking. He told me that he would have to check in on it and call me back. He did call me back and apologized for the dirty gym clothes that had been left in the car and for the poor service that my daughter had experienced. He told me to have my daughter call and schedule a time for her to bring her car back in and have it cleaned up. She had also told him of her displeasure in her latest car and that she was considering a trade. She called him one last time approximately a week and half ago and left a message for him to call her back. Well needless to say she has never recieved that call back. So, to make a long story short, she has traded her car at BMW of Chattanooga who showed her how we should've been treated. The only reason I gave them a "3" on friendliness is because anyone can be somewhat nice when it comes to wanting your money. Like I told Steve Graham the Sales Manager...... It's buyer beware! More

First found the nitro i purchased on the web, kept searching for several weeks; i did request additional info from dealership by e-mail and reply was prompt & cordial--days later still listed for sale searching for several weeks; i did request additional info from dealership by e-mail and reply was prompt & cordial--days later still listed for sale and price kept dropping, decided to just drive over and see vehicle--had never driven nitro, ridden in one, etc.--just liked the design--when we arrived, the nitro was delivered to us in less than 5 minutes--”Todd” was cordial--very helpful, etc. and all else worked out--finance manager George Holt was also extremely helpful -- they did their best, answered questions, etc. I would definitely recommend this dealership to anyone (as of now, that is, i have had my used vehicle for about a month, and so far, so good. I did e-mail Todd several days ago,but did not get a reply? The owners DVD was still in plastic wrap, wouldn't open up on anything we tried, can't just purchase another DVD from customer support, have to buy the package deal at $45 odd bucks, also the owner's manual wasn't included, jut user's guide. More

I found the Grayson BMW experience exceptional and first class. Andrea DeMarco was great to work with and I would recommend her highly. She took care of everything and got the car we wanted, and at the paym class. Andrea DeMarco was great to work with and I would recommend her highly. She took care of everything and got the car we wanted, and at the payment we requested. We drove from Nashville twice to purchase two cars from Grayson and Andrea. The drive was worth and I would recommend that you check with Andrea DeMarco at Grayson BMW before purchasing a car. More

Our purchasing experience with Grayson was first class in every sense of the term. We traveled 2 hours from Ellijay, Georgia to do business with Grayson, and would happily do so again. Every single person wi every sense of the term. We traveled 2 hours from Ellijay, Georgia to do business with Grayson, and would happily do so again. Every single person with which we interacted was courteous and professional. The price we received was very fair. Communication leading up to the sale was prompt and very clear. We will be back to do business with Grayson when we decide to replace our Mini Cooper. More

The experience was really good. Even though this was a BMW dealer i went to look at a preowned Honda. The response to all my emails were quickly returned. I decided to go and look at the Honda the next da BMW dealer i went to look at a preowned Honda. The response to all my emails were quickly returned. I decided to go and look at the Honda the next day and Andrea had contacted Todd and he was waiting when we arrived. Looked at the car and within 5 minutes was taking it for a test drive. Can back and came to an agreement within about 30 minutes. He only had to go back and forth about 3 times. Answered all questions and got the price that i decided i wanted upon before i got there. The price i got was below Kelly Blue Book, also lower then any other dealership like Carmax and am extremely happy. The car was completely fueled washed and ready to go in no time. The experience was one of the most positive one's i ever had. It was better then my prior experience at their other location. I would highly recommend them. More

Andrea was incredibly helpful with my online purchase and made a point to meet us on a Sunday for our pickup. I would highly recomend using them again. The dealership alos followed up with our requests for made a point to meet us on a Sunday for our pickup. I would highly recomend using them again. The dealership alos followed up with our requests for additional information and an ipod adapter after the sale. Andrea has remained in contact with us after the sale to make sure that we are satisfied. More

I had seen the demo cars on the Grayson BMW website and thought the price looked close to what I was willing to pay. I was contacted by Andrea DeMarco initially and then for a follow up to plan my visit to thought the price looked close to what I was willing to pay. I was contacted by Andrea DeMarco initially and then for a follow up to plan my visit to test out the cars. I went in on a Saturday afternoon and Mark Williams was waiting for me to show me the cars. We took a drive and discussed the car. We went back to his office and discussed the price on the new car and my trade in. I felt the dealing was fair based on my research for the demo and my trade in. I didn't know about the 4/40K maintenance plan, so that was a pleasant surprise on top of everything else. It was also the shortest amount of time that I had spent in a dealership on any of my new car purchases. I was very happy when I left. More

I'm closer to BMW of Nashville but I drove 3.5 hours to Grayson because of the exceptional customer service I recieved from them through emails and phone calls. Andrea was amazing and catered to my every n Grayson because of the exceptional customer service I recieved from them through emails and phone calls. Andrea was amazing and catered to my every need. She met all my requirements in the vehicle I wanted plus some. They even stay open 2 hours past their published closing time to accomodate me since I was coming from Clarksville TN. Once I got there the transition into my new BMW was the smoothest I ever experienced in my life. I will adamantly recommend this Dealership to anyone and everyone I could tell More