Gray-Daniels Toyota - Service Center

Raven Tucker was so professional, knowledgeable and nice. She explained everything. Great service by all at Gray Daniels Toyota!!! She explained everything. Great service by all at Gray Daniels Toyota!!! More

Brought my 2010 Prius to check on a brake issue recall. I been reading a lot of noise online about a class action lawsuit involving 2010-2013 Prius's for brake booster problems and safety issues, that's what been reading a lot of noise online about a class action lawsuit involving 2010-2013 Prius's for brake booster problems and safety issues, that's what prompted me to take it in, mainly because of the safety issues. Got a call from Service advisor that it was not under any recalls, and said it would be $1,800 to fix the buzzing noise. I declined the repair, because other than the buzzing noise everything worked as it should, and I wanted to wait to here what the verdict was on the class action law suit. The Law Suit was filed April 3 2020 in US District Court for the Southern District of Ohio. My wife's Prius V has makes the same noise for the last 4 years, with no brake, ABS, or Traction Control lights on. My Landcruiser makes the same buzzing noise also, and has for the last 5 years, and no lights on the dash. When I brought my Prius in for the brake issue there were no lights on the dash, when I picked it up the ABS, Traction Control, and brake lights were on. Ask to speak to the Service Manager. The Service Manager had already had a 20 minute meeting with the Technician that was assigned to my Prius, before I walked in his office. It was pretty oblivious they had already made their mind up that they were going to stand their ground and do nothing about the lights being on. It is my opinion that they left the lights on so they could pressure me in to spending the $1,800. I have been going to this Dealer for more than 20 years, and was treated very good, even though there has been numerous Service Manager changes in the last several years. Since the new owners took over this Dealership, it has prompted me to seek another Dealer for my service work, and to refer my friends also. I'll give this new Service Manager about six months, if he makes it that long. More

I was very dissatisfied with technician that pulled my car out and around to bay for pickup. Not only did he gas it so hard once he did it twice. I do not drive my car like that and do not think it to be car out and around to bay for pickup. Not only did he gas it so hard once he did it twice. I do not drive my car like that and do not think it to be professional for him too. I said something to ticket writer but sure nothing was said. I was mad enough to question wether I bring it back More

Personal service and attention to detail with each visit. Justin answers questions clearly with an understanding of car care. Justin answers questions clearly with an understanding of car care. More

Service advisor LaRaven Tucker, was very professional, courteous, and was very attentive to my needs. The young man who shares the office space with LaRaven, was super. He was the first person to approach courteous, and was very attentive to my needs. The young man who shares the office space with LaRaven, was super. He was the first person to approach me, answered my questions, and proceeded with my paperwork. Great teamwork. However, I would like to acknowledge the entire service department who was working on July 31, 2021. The department was super busy, but they managed it well from what I could see. More