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122 Reviews of Gray-Daniels Toyota - Service Center
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March 22, 2022
Best place to get serviced! Highly Recommend!!! The Service Advisor was Excellent and the shop was very neat and clean! Keep it up Highly Recommend!!! The Service Advisor was Excellent and the shop was very neat and clean! Keep it up More
by Jroberts2603
Employees Worked With
Justin Roberts
February 28, 2022
Sales people are great but service department is awful The service manager wouldn’t even call me back The service manager wouldn’t even call me back More
by judy
Employees Worked With
February 19, 2022
Very professional and friendly staff. Set up the service online and it was done very quickly. Set up the service online and it was done very quickly. More
by buddyellzey
Employees Worked With
February 08, 2022
Justin Roberts is very professional and went to an extra step to recheck my brakes. He gave me good recommendations on service needed for my car. We need a add new Administration in the White House to get step to recheck my brakes. He gave me good recommendations on service needed for my car. We need a add new Administration in the White House to get our economy back on track so y’all can get more autos in to sale. More
by harleygayle
Employees Worked With
Justin Roberts
October 19, 2021
Brought my 2010 Prius to check on a brake issue recall. I been reading a lot of noise online about a class action lawsuit involving 2010-2013 Prius's for brake booster problems and safety issues, that's what been reading a lot of noise online about a class action lawsuit involving 2010-2013 Prius's for brake booster problems and safety issues, that's what prompted me to take it in, mainly because of the safety issues. Got a call from Service advisor that it was not under any recalls, and said it would be $1,800 to fix the buzzing noise. I declined the repair, because other than the buzzing noise everything worked as it should, and I wanted to wait to here what the verdict was on the class action law suit. The Law Suit was filed April 3 2020 in US District Court for the Southern District of Ohio. My wife's Prius V has makes the same noise for the last 4 years, with no brake, ABS, or Traction Control lights on. My Landcruiser makes the same buzzing noise also, and has for the last 5 years, and no lights on the dash. When I brought my Prius in for the brake issue there were no lights on the dash, when I picked it up the ABS, Traction Control, and brake lights were on. Ask to speak to the Service Manager. The Service Manager had already had a 20 minute meeting with the Technician that was assigned to my Prius, before I walked in his office. It was pretty oblivious they had already made their mind up that they were going to stand their ground and do nothing about the lights being on. It is my opinion that they left the lights on so they could pressure me in to spending the $1,800. I have been going to this Dealer for more than 20 years, and was treated very good, even though there has been numerous Service Manager changes in the last several years. Since the new owners took over this Dealership, it has prompted me to seek another Dealer for my service work, and to refer my friends also. I'll give this new Service Manager about six months, if he makes it that long. More
by bassbarb
Employees Worked With
Cindy
September 10, 2021
I was very dissatisfied with technician that pulled my car out and around to bay for pickup. Not only did he gas it so hard once he did it twice. I do not drive my car like that and do not think it to be car out and around to bay for pickup. Not only did he gas it so hard once he did it twice. I do not drive my car like that and do not think it to be professional for him too. I said something to ticket writer but sure nothing was said. I was mad enough to question wether I bring it back More
by Is3ofus
