Gray-Daniels Toyota - Service Center

A step above and beyond Just one more very important reason why I go out of my way to have my Toyota's Service needs taken care of at Gray Daniels Toyota. Thank you Kevin. Just one more very important reason why I go out of my way to have my Toyota's Service needs taken care of at Gray Daniels Toyota. Thank you Kevin. More

Service adviser, Keven Jenkins, was the most arrogant, impolite person who lacks every sense of customer service. I purchased a brand new pickup, returning home from Afghanistan in December, had problems impolite person who lacks every sense of customer service. I purchased a brand new pickup, returning home from Afghanistan in December, had problems with it and got zero help or courtesy from this xxxxxxx. I will never again spend a penny of my money or moment of my time at this xxxx hole dealership after the problem with my BRAND NEW truck is solved. This man, along with his service manager, and general manager have failed multiple times to call me back after attempting to contact them, and have not given much effort in assisting me and my problem. It's simply pathetic to say the least. 21FEB2014: I go to pick up my truck from service. I walk in his door and am not greeted. I asked for my truck, he gives me NO reply, but walks out to get it. He pulls up in my truck, says NOTHING, and hands me my keys. I go back inside, ask if I need a service ticket. He says, "no, but we can get you one when my manager is back." I ask if he would have his manager call me tomorrow. He states "no, he can on monday." I said alright, and walked out.----- Horrible customer service. No, "thanks, have a good day, here's your truck..." nothing. More