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120 Reviews of Gray-Daniels Toyota - Service Center
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May 01, 2015
Service with a smile My recent visit to Gray-Daniels Toyota couldn't have been more pleasant. My service advisor, Charles Martin, was a delight to deal with. He answered My recent visit to Gray-Daniels Toyota couldn't have been more pleasant. My service advisor, Charles Martin, was a delight to deal with. He answered all of my questions, and provided some expert advice on the care of my vehicle. Charles was very pleasant to deal with, and was very easy to deal with. His pleasing personality made me feel like I was valued as a customer. I will have no problems recommending Gray-Daniels Toyota to all my friends. W. Foster More
by steelersfan01
Employees Worked With
Charles Martin
April 24, 2015
Service Dept When you open a dictionary to look up the word customer service there should be a picture of Charles Martin. I have bought numerous cars/Suvs and had When you open a dictionary to look up the word customer service there should be a picture of Charles Martin. I have bought numerous cars/Suvs and had them serviced at various dealerships. Without a doubt, Charles is the absolute best. A smile greets you and kind words are always there as he explains each step of the services to be provided. I work with over 225 sales people and work with over 35 customer service people each day in my job. Charles is the type person that each person in both sales and service should emulate. More
by Wendell Wiggins
Employees Worked With
Charles Martin
April 01, 2015
Great dealership and great service This is the third Avalon that I have bought from Gray Daniels, and have been more than satisfied with both the vehicles and the service. The servi This is the third Avalon that I have bought from Gray Daniels, and have been more than satisfied with both the vehicles and the service. The service department is efficient and speedy, and the work is more than satisfactory. The service tech, Mark, was very helpful in explaining the service provided and it was swiftly completed. Bobbie More
by Bobbie
Employees Worked With
Mark Bailey, Marc Bailey
March 26, 2015
Service that was above and beyond all else. I have never before had such an experience as I did on March 25, 2015 at a dealership service department. Steven Duncan and Jerry Brister, went above I have never before had such an experience as I did on March 25, 2015 at a dealership service department. Steven Duncan and Jerry Brister, went above and beyond with their service for my car. I was waited on immediately as I drove in and was treated with great respect. I can not express in words how the service department made me feel. My daughter has had great service on her Toyota and recommended them to me when I moved to town. Best recommendation that I have ever gotten. More
by Vickie
Employees Worked With
Steven Duncan and Jerry Brister, Jerry Brister, Steven Duncan
March 18, 2015
Outstanding service My Highlander needed 10,000 mile service. I was prepared to wait at least 1 1/2 hrs. I was met at my car door by Jerry Brister and very politely sho My Highlander needed 10,000 mile service. I was prepared to wait at least 1 1/2 hrs. I was met at my car door by Jerry Brister and very politely shown to the waiting area. I got my 79 year old mother seated and tuned the TV to kid channel for my 4 year old grandson. Then I brewed myself a cup of your delicious Starbucks coffee and settled in for the long wait. Suddenly Mr. Brister appeared and told me my vehicle was ready! I thought it was a case of mistaken identity! But no, my vehicle was ready in less than 30 minutes!! I will continue to drive the 2 hours to have my vehicle serviced here and when the time comes to purchase another one, Gray-Daniels is where I'll come!!! More
by mamie123
Employees Worked With
Jerry Brister, Jerry Brister
March 11, 2015
Outstanding service After getting a "maintenance needed" message in our Prius, we drove in without an appointment. Charles Martin was greeting us just as we got out of t After getting a "maintenance needed" message in our Prius, we drove in without an appointment. Charles Martin was greeting us just as we got out of the car. He was friendly, helpful and made us feel at home. He directed us to a very nice waiting area (nicer than most dealership waiting areas). Service was fast and we were on our way with no hassles. He explained the reason for the maintenance needed message and wished us well. More
by williemac
Employees Worked With
Charles Martin
March 05, 2015
EXCEPTIONAL CUSTOMER SERVICE Charles Martin is an exceptional Customer Service Advisor! He is friendly, courteous, prompt and truly cares for the well being of his customers! Wh Charles Martin is an exceptional Customer Service Advisor! He is friendly, courteous, prompt and truly cares for the well being of his customers! When I go into the dealership for service, I know he not going to try to sell me something I don't need or want. He definitely knows and exemplifies "Customers Service"!! More
by SPinkston
Employees Worked With
Charles Martin
February 23, 2015
Service Department We had a problem with our Avalon and on very short notice (also a Saturday) the service department repaired my vehicle on the same day. The wait was v We had a problem with our Avalon and on very short notice (also a Saturday) the service department repaired my vehicle on the same day. The wait was very reasonable. I was greeted in a friendly manner and was given the impression my business is appreciated. This is my third experience with the service department. All were very good. Our next new purchase we will most definitely attempt to purchase from Gray Daniels because of the way we have been treated in the service department. Thank you, Jerry. More
by JB
Employees Worked With
Jerry Brister, Jerry Brister
September 02, 2014
A step above and beyond Just one more very important reason why I go out of my way to have my Toyota's Service needs taken care of at Gray Daniels Toyota. Thank you Kevin. Just one more very important reason why I go out of my way to have my Toyota's Service needs taken care of at Gray Daniels Toyota. Thank you Kevin. More
by JasonBrunk
Employees Worked With
Kevin Jenkins
February 22, 2014
Service adviser, Keven Jenkins, was the most arrogant, impolite person who lacks every sense of customer service. I purchased a brand new pickup, returning home from Afghanistan in December, had problems impolite person who lacks every sense of customer service. I purchased a brand new pickup, returning home from Afghanistan in December, had problems with it and got zero help or courtesy from this xxxxxxx. I will never again spend a penny of my money or moment of my time at this xxxx hole dealership after the problem with my BRAND NEW truck is solved. This man, along with his service manager, and general manager have failed multiple times to call me back after attempting to contact them, and have not given much effort in assisting me and my problem. It's simply pathetic to say the least. 21FEB2014: I go to pick up my truck from service. I walk in his door and am not greeted. I asked for my truck, he gives me NO reply, but walks out to get it. He pulls up in my truck, says NOTHING, and hands me my keys. I go back inside, ask if I need a service ticket. He says, "no, but we can get you one when my manager is back." I ask if he would have his manager call me tomorrow. He states "no, he can on monday." I said alright, and walked out.----- Horrible customer service. No, "thanks, have a good day, here's your truck..." nothing. More
by tfpickett11
Employees Worked With
Kevin Jenkins (service adviser)
