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122 Reviews of Gray-Daniels Toyota - Service Center
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February 17, 2017
Great teamwork repair! Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the dama Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the damage repaired. They were very courteous, kind, respectful and the car looks great! Thank you!! Dr. Charles Boudreaux More
by Charles Boudreaux
October 24, 2016
This Dealer does not stand behind what it sells 2016 Highlander XLE-After nine months the touch screen on my Nav radio has a cracked screen. It was a very hot day (106F) the radio controls on the sc 2016 Highlander XLE-After nine months the touch screen on my Nav radio has a cracked screen. It was a very hot day (106F) the radio controls on the screen froze and I pushed the button in an attempt to make contact with the application and it cracked. This is a $3500. repair/replacement. I am in my mid 50’s and have several Apple products and they never cracked. The dealer hid when the going got tough. No one has offered any effort in resolving my issue or helping me. Toyota customer care was no better. I was informed its was “outside influences”, whatever that means and even though I have a three year 36K warranty, the repair/replacement will not be covered. No one offered an alternative, repair, replacement or recommendation. I am left to my own devices. I have requested district managers to call me back, owners of the dealers, etc. Not one phone call. It is obvious that 40K for an automobile is not enough to concern anyone. I feel swindled, lied to and cheated due to all the hype I got from the sales person on this dealers integrity and service. Oh, the salesman quit by the way. Go elsewhere. More
by Mark L Sanford
Employees Worked With
Service mgr and store mgr. salesman gone
May 31, 2016
Shady Practices/Charged for work that was not the problem I brought my 2015 Tacoma in due to a vibration and shaking in the floor and console. I was told that they would fix it by balancing the tires. They I brought my 2015 Tacoma in due to a vibration and shaking in the floor and console. I was told that they would fix it by balancing the tires. They charged me 35.57 and gave me a receipt which I put in my vehicle. I left the dealership and realized that the truck was not fixed. I called and told them I was returning. I could not find Mr. Brister when I returned. Once I found him I told him the truck was not fixed and that Balancing the tires was not part of the problem. I also told Mr. Brister that he did not document the problem initially as I explained it... He failed to put there was a vibration and shaking in the floor and console. I requested that he document what I told him the problem was. I told him I was not happy about being charged for something that was not part of the problem and I wanted a refund. Later Mr. Brister came back and told me that They found that the Truck had a defective tire on it. These tires had less than 18,000 miles on them. They replaced the tire. However I was still charged the fee for balancing the tires which was not a part of the problem. When I left the dealership I looked for my first receipt. I found that it had been removed from my vehicle without my permission. I did not authorize my anyone to remove anything from my vehicle. I received my credit card statement and notice that the charges are still there. Gray Daniels staff removed or took that receipt out of my truck to hide the fact they failed to document what I initially told them the problem was. It also had the initial charges on it. Removing this receipt is a very shady practice. I called the dealership to talk to the Service Manger on the way home. My calls got dumped to e mail(It was not lunch time). I left a detailed message and requested that this be addressed and that I be contacted. I also sent an e mail to the service Manager. NO ONE RESPONDED. Later I noticed that 3 of the four Valve stem caps were missing from the tires? I called the service manager again thought the receptionist....yes you guessed it...voice mail again. I left all my contact information and asked them to call me... NO ONE RETURNDED MY CALL. I live in Yazoo City (what would have been the cost of a postage stamp, 3 valve stem caps and an envelope)? I will never buy any make vehicle from Gray Daniels and will be moving my service to another Dealership just as soon as the 25,000 mile service is done. I have contacted Gray Daniels again. I will be filing a formal Complaint to the Customer Service Center in California on June 2, 2016. I also will be contacting the Better Business Bureau and filing a complaint in regard to the above. I would never recommend Gray Daniels Service Department to anyone. NO RESPONSE, NO RESPONSE...Failure by Gray Daniels to follow up on Complaints. I have been a Quality Assurance Specialist for many years with a Company that is ISO Certified. Customer Service Evaluations and a speedy response to customer complaints are paramount to repeat business. I am very disappointed with Gray Daniels. More
by dennis001us
Employees Worked With
Jerry Brister
February 03, 2016
Completely Rude I have never been talked to like I was ignorant before. This lady makes you feel just that. Advising me that I didn't know what I was talking about I have never been talked to like I was ignorant before. This lady makes you feel just that. Advising me that I didn't know what I was talking about as I was not a service tech, but they could have someone look at my car for me. How rude. The entire conversation was as if I interrupted her and completely ruined her day by calling. If you don't know how to talk to people, don't answer the phone. And definitely don't tell your customers that they don't know what they are talking about. The problem that I told you about is currently being fixed at Herrin Gear, who had no problem looking into the issue and knew exactly what I was talking about. And guess what...the problem that I thought may be going on, was just that. Maybe I do know a thing or two. After many bad experiences with this service department, my conversation with her today has topped the cake. I'm done. I hate that I every bought my vehicle from you all. More
by lcox0923
Employees Worked With
Joni Ebbers
August 30, 2015
Jerry Brister was great to deal with. Made a bad issue (a recall) better by being polite respectful, courteous and fast. Would recommend this company because the staff makes them number Made a bad issue (a recall) better by being polite respectful, courteous and fast. Would recommend this company because the staff makes them number 1 More
by Brandyechris
Employees Worked With
Jerry Brister
August 11, 2015
Philip I had brought my 2010 Tacoma truck in for service about a month ago. Philip called last Wednesday and told me my headlights were in. I didn't even I had brought my 2010 Tacoma truck in for service about a month ago. Philip called last Wednesday and told me my headlights were in. I didn't even know they were ordered. He said you guys were doing a courteousy warranty on them. You will never know how much I appreciate this, I have been wondering what to do about my ugly looking lights on my beautiful truck, and he did this for me. I have a 2014 Corolla S (bought from Felix, another great guy) a 2009 Camry and this Tacoma and with folks like Philip and Felix I'll be back. Bob Stringfellow More
by bobstoyotas
Employees Worked With
Felix Marshall, Philip Risher
July 29, 2015
Jerry Brister responded swiftly, graciously, and effectively to my inquiry about bringing my Toyota Corolla in for the recall. I am a teacher and he promised to bri responded swiftly, graciously, and effectively to my inquiry about bringing my Toyota Corolla in for the recall. I am a teacher and he promised to bring all of his energies to bear in ordering the necessary parts and scheduling the required service so that I would not have to miss teaching my classes. I appreciate his energies and professionalism. More
by Anne
Employees Worked With
Jerry Brister
July 20, 2015
Service for 2015 Toyota Highlander Came in for service 2015 Highlander, Met with Marc Bailey one of the service writers here in Brandon. Marc was very nice and helpful, called when Car Came in for service 2015 Highlander, Met with Marc Bailey one of the service writers here in Brandon. Marc was very nice and helpful, called when Car was ready and followed up post service. In talking to Marc, he was a mechanic for Toyota for many years and had vast knowledge of Toyota mechanics which made me feel like he knew what he was talking about. Will be sure to add this guy as a contact for my next service. More
by MrAwesome
Employees Worked With
Justin Robinson, Mark Murphree, Marc Bailey, Steve Jalbert, Steven Duncan
June 25, 2015
Service Department "extraordinaire"..... My salesman, Adam Bollaert, had set up servicing for my new 4 Runner to have a couple of add-ons installed for me. When I arrived the day of service My salesman, Adam Bollaert, had set up servicing for my new 4 Runner to have a couple of add-ons installed for me. When I arrived the day of service I met with Jerry Brister who already knew exactly what my needs were, had the work order ready, and got on it right away. Brittany Ainsworth assisted me with arrangements for a car so I could go out and do a bit of shopping while the work was being done. My entire experience with this service crew, and dealership, has been positive in every aspect. Hats off to a crew that is definately "on top of their game", take excellent care of their customers' needs, and strive to be the best!! More
by Debbie, Gonzales, La
Employees Worked With
Adam Bollaert , Brittany Ainsworth, Jerry Brister
June 16, 2015
Excellent Services! Charles Martin is the greatest in the Service Department, excellent customers services! I have not once been disappointed. Charles is very knowledge o Charles Martin is the greatest in the Service Department, excellent customers services! I have not once been disappointed. Charles is very knowledge of my Camry Service needs. I Gray-Daniels Toyota have wonderful staff thru out the whole location from sale to service. Emily Washington More
by Emily
Employees Worked With
Charles Martin
