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120 Reviews of Gray-Daniels Toyota - Service Center
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January 09, 2021
Fast n helpful staff very professional called to schedule appointment and the work was done right in a timely manner in and out of service department in 45 min for oil change and tire rotation appointment and the work was done right in a timely manner in and out of service department in 45 min for oil change and tire rotation More
by Holeinwall
Employees Worked With
Service department excellent
September 18, 2020
T.K is outstanding! She took the time to go the extra mile in order to make sure I had a positive experience! Even when things were difficult and out of the normal she went above and beyond to deliver. mile in order to make sure I had a positive experience! Even when things were difficult and out of the normal she went above and beyond to deliver. Thank you T.K. More
by Mitch
Employees Worked With
T.K. Bryant
July 03, 2020
I really enjoyed my visit to Gray Daniel Toyota. Excellent customer service experience. Livorno and Justin were very knowledgeable about everything. They were a big help. Excellent customer service experience. Livorno and Justin were very knowledgeable about everything. They were a big help. More
by kizziebailey
October 07, 2019
Free oil change fiasco Purchased car at another dealership for my 85 year old mom. We were told there was free maintenance included with the certified used car. Brought the Purchased car at another dealership for my 85 year old mom. We were told there was free maintenance included with the certified used car. Brought the car to Gray Daniels for service, oil change and tire rotation. The service guy that greeted me and said in a confident manner that there was no free service with used cars, didn’t pull vin number or anything. Told me that oil change and tire rotation would be $99. I pulled out of the stall and was headed out, thought I better check with the dealership we purchased from and pulled over in parking lot to call. The dealership assured me it was in the computer and any dealership should be able to see it, if not ask to see a manager. Pulled back in and explained to Doug he went to check and came back saying nothing was in the computer. Asked to see a manager, Phil, and he also said maintenance was not included. I called the dealership where purchased again, put them on speaker so the two managers, Jon Dowell was now included, could hear. The lady explained all the details to them, they still had to call to get an authorization to do the maintenance. Finally after an hour of waiting, making phone calls and talking with the three guys began the work...free as promised. The guys were nice thru all of this and Jon apologized for the delay and confusion. I am so glad I did not allow my 85 year old mom come here to get this done. I’m quite sure she would ended up paying the $99. More
by Toyota
Employees Worked With
Doug, Phil and Jon Dowell
July 03, 2019
poor service With a booking scedule it's took 4 hour just for oil change and tires rotation. the fee is defference from price on the internet! With a booking scedule it's took 4 hour just for oil change and tires rotation. the fee is defference from price on the internet! More
by SamD
Employees Worked With
Doug lea
August 24, 2018
Great friendly guy When im getting my Toyota serviced , as soon as i pull up i look for Jerry. He is so helpful and friendly. I dont really want to work with anyone e When im getting my Toyota serviced , as soon as i pull up i look for Jerry. He is so helpful and friendly. I dont really want to work with anyone else More
by BusyMomOf2
Employees Worked With
Jerry Brister
August 18, 2018
"Try before you Buy" rental was a waste of time and money As a long time owner of multiple Toyota vehicles, I no longer shop for any other make due to Toyota's great dependability and low maintenance cost pro As a long time owner of multiple Toyota vehicles, I no longer shop for any other make due to Toyota's great dependability and low maintenance cost proven by many years of personal experience. I'm planning to purchase a new Tundra SR5 or Limited CrewMax to replace my older/smaller Tundra and wanted to rent a 2018 Tundra from Gray Daniels for a weekend to be sure I wanted the Tundra and not a Tacoma. I called the dealership on Friday morning to confirm that they had a Tundra CrewMax Limited or Platinum available and was told that they had two Platinum vehicles for immediate rental. I reserved one of the vehicles and that afternoon made the 90 mile trip to the dealership with a scheduled pickup time of 3:30 PM. I arrived, completed the rental contract and paid for the $207 weekend fee and was told that the vehicle would be brought to the pickup area. As I waited, the rental agent updated me a couple of times to let me know that the vehicle was not ready and would be available shortly. I wasn't in a rush, so the delay, although unexpected, wasn't a problem. She was apologetic and told me that she was going to apply a $35 credit to my account for the delay, which was a nice gesture. After waiting an hour, the vehicle was brought to the pickup area and instead of the Platinum vehicle I was expecting (bucket seats, floor shifter, upgraded entertainment system, etc.), it was a TRD Offroad version with lift kit and oversized offroad tires, bench seat, column shifter, rubber floor mats, etc. I told the rental agent that wasn't what I wanted for a test drive and that it wouldn't give me the ride and feel of the vehicle I was considering for purchase. She told me that was all that she had available and didn't offer an explanation as to why one of the two Platinum vehicles were not available, so since I had driven 90 minutes to pick it up and had already completed the contract, I took it and drove it for the weekend. Needless to say, although the Tundra TRD Offroad is an awesome vehicle for the right customer, it was a waste of time and money for me. I didn't get the feel of the bucket seats, floor console and upgraded entertainment system, for interstate driving the offroad tires were noisy and on two-lane roads the offroad tires and lift kit made the ride very rough. The radio antenna was also missing, so I couldn't use the radio as I got nothing but static when I tried. I pointed out the missing antenna during the walk-around when I picked up the vehicle (to be sure I wouldn't be accountable for replacing it upon return) and the rental agent only commented that it had been like that since the truck was added to the rental fleet. This isn't intended to be a negative review of the Tundra TRD Offroad as that's exactly what people who purchase it and add the lift kit and tires want. It just wasn't what I wanted to drive to help me make a decision on a purchase. Bottom line. Although the rental agent was friendly and efficient, I spent $200+ and drove 180 mile round trip to rent a vehicle that wasn't what I reserved and still haven't had the opportunity for an extended test drive of a "normal" Tundra vehicle, so my decision to purchase has been deferred for now. If you reserve a rental from Gray Daniels, don't count on getting the vehicle you think you are renting and be prepared to wait awhile to drive away in it when you get there. UPDATE TO EARLIER REVIEW: Shortly after submitting the review above, I was contacted through DealerRater's messaging portal by Gray-Daniels General Jody Archer and was invited to contact him regarding a refund of my rental fee. Before I had an opportunity to respond, Cassandra Melvin in the rental department contacted me via phone, apologized for the experience and informed me that I would be receiving a refund for the full amount of the weekend rental fee. While I did not expect a full refund since I had driven the vehicle for the weekend, the gesture is much appreciated and demonstrates that Gray-Daniels is willing to go the extra mile to make things right and to ensure that customers are satisfied. I have amended my initial ratings for Customer Service and Price to reflect the overall experience. More
by Lawn Ranger
Employees Worked With
Cassandra Melvin
October 26, 2017
Continued Care of my Vehicles I have been a customer of Gray Daniels Toyota for several years. Jerry Brister has been a consistent factor why I bring my vehicle to Gray Daniels. I I have been a customer of Gray Daniels Toyota for several years. Jerry Brister has been a consistent factor why I bring my vehicle to Gray Daniels. I receive top quality review of my vehicle. Being a single parent, it is important to make sure I can depend on my vehicle. He makes sure the cars I bring in have a through check, from the fluid levels, tires, brakes, etc. He also prepares me well in advance of any upcoming regular service I will be needing so I can prepare or expect it later on. Jerry communicates effectively and works hard to make sure my time spent at the dealership is minimal by staying on schedule with service times. I appreciate his positive attitude and going above the call of duty to make sure all is taken care of. Thanks Jerry!! More
by CamryOwner
Employees Worked With
Jerry Brister
February 17, 2017
Great teamwork repair! Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the dama Today I took my new Avalon in to have some damage assessed and hopefully repaired. Mark, Marcus, and Lance worked together as a team and had the damage repaired. They were very courteous, kind, respectful and the car looks great! Thank you!! Dr. Charles Boudreaux More
by Charles Boudreaux
October 24, 2016
This Dealer does not stand behind what it sells 2016 Highlander XLE-After nine months the touch screen on my Nav radio has a cracked screen. It was a very hot day (106F) the radio controls on the sc 2016 Highlander XLE-After nine months the touch screen on my Nav radio has a cracked screen. It was a very hot day (106F) the radio controls on the screen froze and I pushed the button in an attempt to make contact with the application and it cracked. This is a $3500. repair/replacement. I am in my mid 50’s and have several Apple products and they never cracked. The dealer hid when the going got tough. No one has offered any effort in resolving my issue or helping me. Toyota customer care was no better. I was informed its was “outside influences”, whatever that means and even though I have a three year 36K warranty, the repair/replacement will not be covered. No one offered an alternative, repair, replacement or recommendation. I am left to my own devices. I have requested district managers to call me back, owners of the dealers, etc. Not one phone call. It is obvious that 40K for an automobile is not enough to concern anyone. I feel swindled, lied to and cheated due to all the hype I got from the sales person on this dealers integrity and service. Oh, the salesman quit by the way. Go elsewhere. More
by Mark L Sanford
Employees Worked With
Service mgr and store mgr. salesman gone
