Gray-Daniels Nissan North - Service Center

not happy, Aggravated and disturbing First let me say I have always had my Nissian Versa serviced at this dealership, normally great: however today was not!! I carried my vehicle in this First let me say I have always had my Nissian Versa serviced at this dealership, normally great: however today was not!! I carried my vehicle in this morning, June 25th, for oil change & tire rotation. Greeted proffessionally. Let me explain, on my vechile the front right tire has a bent rim & different brand of tire than my other 3. Oil changed, advised I needed a engine filter , ok! It was very busy. Ok at check out I noticed the front right tire with bent rim , no hub cap was still the same, so I questioned this and was resurred the tires where rotated. so I left doing errands, well the more I thought about this ,I decided to call the service center back & asked how was a tire rotation done, I was told that only the tires were whiched, not the rim & tire, I thought very strange. So I went out & checked my tires, the same front right tire & rim was still there, well by now I 'm questioning was any work done correctly , so I had to go back , aggravated & felt mislead! Once I returned I was told a different process of a tire rorated, that the rim& tire where whiched? Mmm I thought, then why is my bent rim & tire still on the right front, so I was taken back into the shop area where 4 employees stated the tires had been rotated, can't be I said, I also asked to see the new engine filter, due at this time I felt taken advantage off, so I was asked to wait so the tires could be rorated, I tried to watch, but unable to see my vechile, while waiting I was still very aggravated, so I asked the service lady, If any adjustment could be given, due to incomplete work, incovience and aggravation, she stated I would have to contact the Manager, meaning more aggravation & my time! Still do not feel confident if all 4 tires were rotated. if it wasn't for customers and returning customers that feel confident in the service, What Would Happen? More

Extremely annoying I have had my Nissan serviced there a few times. Service on site was lovely. HOWEVER, they called me repeatedly afterward, emailed me several times, c I have had my Nissan serviced there a few times. Service on site was lovely. HOWEVER, they called me repeatedly afterward, emailed me several times, called my family trying to get me to encourage me review my experience there. They flat out said the person who helped me needed my review to continue employment. I can understand the helpfulness of customer reviews or surveys but do not harass your customers and make your employees jobs dependant. Before this I made the mistake of telling them how little miles my 2008 Nissan has on it. I finally put Nissian sales number in my phone so I could quit answering calls about both. This morning after another call I finally blocked the number. THEN this afternoon I get a call from a 662 Memphis number and its grey Daniels Nissian!!!!!!!!!!!! LEAVE YOUR CUSTOMERS ALONE. I hope an employee reads this so they can restructure their business strategy. More

fast and good Thank you for taking care of my service needs. The service adviser did an efficient and fast job. I will making all of my service calls at this center Thank you for taking care of my service needs. The service adviser did an efficient and fast job. I will making all of my service calls at this center. More

Great customer service I spent all day waiting to see what was wrong with my car . They shuttled me to a restaraunt n picked me up promptly . They kept me updated and inform I spent all day waiting to see what was wrong with my car . They shuttled me to a restaraunt n picked me up promptly . They kept me updated and informed. Had to leave it but it was fixed the morning they received the part!! Thanks y'all !! Kristy Dyess More

Great service, Knowledgable staff and customer service! I thank you for what you do to take care of all my needs. Definatley my choice for all my needs. I thank you for what you do to take care of all my needs. Definatley my choice for all my needs. More