Back

Gray-Daniels Nissan Brandon - Service Center

Brandon, MS

4.3
28 Reviews

28 Reviews of Gray-Daniels Nissan Brandon - Service Center

Sort by
April 19, 2025

Had an appointment, but didn't get serviced until over an hour later Wait time was too long after having an appointment More

by br4_mktgp
Recommend Dealer
No
Apr 21, 2025 -

Gray-Daniels Nissan Brandon responded

Hello, I am sorry for your low experience with us. We are currently working on getting our oil change times down to below an hour. Thank you for your feedback and we will continue to work on our appointment times for oil change.

April 19, 2025

Good work. Friendly and nice people. But the wait for oil change and tire rotation took too long. More

by lynneh2obury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Gray-Daniels Nissan Brandon responded

Thank you for your review. Our service department is currently working on staffing and getting our oil change times lower. If you have any questions, please give us a call.

October 18, 2024

Took my 3 month new 2024 for routine oil change and tire rotation. After 3 hours they ask if I wanted to upgrade to add 2 additives, I said sure. 2 more hours later I finally got my car. On the ride home I More

by cutmpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
GARY
January 01, 2022

The worst! Call you and confirm an appointment only to have you show up for your appointment to be told they need to order the part! Why would you not order the part BEFORE they confirmed appointment. My More

by Bilskey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
J Katz
November 30, 2021

I was lied to 4 times about my car’s transmission. Strongly suggest someone else! More

by Glcain7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brittany
June 24, 2020

Service Advisors are a joke. I am not blaming any 1 person, because my experience has been bad every time. I absolutely cringe when I have to go to GD Nissan Brandon, for ANY TYPE More

by bking0046
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neeko twice once Jason once
May 28, 2020

Thank You for Making A Difference In the Lives of Others Customer Service is so rare now days but when someone goes above and beyond and make your problems their problems, you have to say Thank You, because More

by pthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Katz and Brittney Speed
August 21, 2019

Neeko Smith was horrible to us Neeko Smith does not know the meaning of customer service and should not have any kind of encounter with a customer. He should not have any encounters More

by Out with Neeko Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neeko Smith
April 10, 2019

The best I had really good experience they were fast and friendly guys I recommend anybody. I will be going back when I need some help. Good work guys. More

by Dk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Red
May 08, 2019 -

Gray-Daniels Nissan Brandon responded

Thank you for the five stars and compliments to our staff. It is excellent to hear that we could make such a positive impression on you. We look forward to seeing you again soon! -Jim Gentry, General Manager

April 26, 2018

Buyer BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Our experience with this dealer was so bad that I reported it to Nissan USA Consumer Affairs. A case is pending now. An investigator from Nissan has More

by LG63610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Parts Clerk, Parts Manager, Phone Operator, General Manager